Central Auckland, North Auckland, South Auckland, West Auckland > Social Services >

Family Works Northern - Auckland

Social Service


8:30 AM to 5:00 PM.


Family Works Northern builds safe, strong and connected families. Our social services help children, young people and families feel supported and included in their communities.

We offer a wide range of social services including: family counselling, parenting and children’s programmes, family violence prevention services, financial mentoring/budgeting support, advocacy, family social work, social workers in schools and family dispute resolution. 

We are the largest provider of Social Workers in Schools (SWiS), working with children in 134 low decile schools. We have service centres across the Upper North Island from Whangarei to Taupo. 


Under 12 months, 1-4 years old, Child / Tamariki, Youth / Rangatahi, Adult / Pakeke

How do I access this service?

Walk in, Referral, Make an appointment


8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Public Holidays: Closed on all public holidays.
Christmas: Open 21 Dec — 24 Dec. Closed 25 Dec — 28 Dec. Open 29 Dec — 31 Dec. Closed 1 Jan — 4 Jan.

Languages Spoken

English, Māori, Samoan, Hindi, Chinese


Parenting programmes
Our parenting programmes are free to attend. 


Financial Mentoring
Our financial mentoring services are free except for the Total Money Management service. 


Family Works Resolution Service - Family Mediation
The first 2 stages of the family mediation service are free for everyone. Coaching and mediation meetings fees do apply based on the number of dependants and your annual income. Learn more here https://resolution.org.nz/fees 

Service Types

Social work

Social Work: Conflict, family violence and poverty are just some of the issues families can face. We have experienced family workers at all our Family Works sites to help them…


Education and training

  • Pre-school education
  • Life skills
  • Skills courses

Programmes: Family Works offers a number of programmes designed to help you build a stronger family life, improve your parenting skills or overcome the effects of violence.

Supporting financial independence

Financial Mentoring: We can help you work out your finances and plan for the future. Regardless of whether you receive a benefit, ACC payments, wages or a salary, we’ll help…


Abuse and violence

  • Conflict resolution mediation
  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Referral to specialist services
  • Victim support

Counselling: We provide free, professional counselling for children and families who are affected by abuse. Please contact us to work out how to keep you safe.

Family Mediation: When parents…



  • Parenting education

Family Works offers programmes designed to help you improve your parenting skills.

Basic needs

  • Food

Emergency Foodbank: When times are tough, we can provide emergency food parcels to help you and your family until you’re back on your feet. We're here to support you. You…


Prison service

Prison Services: A prison sentence separates family members from each other and their children. Family Works helps inmates stay connected with their families, and supports them on release.

Wheelchair Access



Central Auckland, North Auckland, South Auckland, West Auckland

Contact Details

This page was last updated at 7:53AM on July 16, 2020. This information is reviewed and edited by Family Works Northern - Auckland.