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Family Works Northern - Lakes

Social Service


8:30 AM to 5:00 PM.


Family Works Northern is provided by Presbyterian Support Northern.

Family Works Northern builds safe, strong and connected families. Our social services help children, young people and families feel supported and included in their communities.

We offer a wide range of social services including: family counselling, parenting and children’s programmes, family violence prevention services, advocacy, family social work, social workers in schools and family dispute resolution. 

We are the largest provider of Social Workers in Schools (SWiS), working with children in 134 low decile schools. We have service centres across the Upper North Island from Whangarei to Taupo. 


Under 12 months, 1-4 years old, 5-12 years old, 13-17 years old, 18+ years old

How do I access this service?

Make an appointment, Referral, Walk in, Contact us


8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Service Types

Abuse and violence

  • Conflict resolution mediation
  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Referral to specialist services
  • Victim support

Counselling: We provide free, professional counselling for children and families who are affected by abuse. Please contact us to work out how to keep you safe.

Family Mediation: When parents…


Basic needs

Education and training

  • Pre-school education
  • Life skills
  • Skills courses

Programmes: Family Works offers a number of programmes designed to help you build a stronger family life, improve your parenting skills or overcome the effects of violence.

Social work

Social Work: Conflict, family violence and poverty are just some of the issues families can face. We have experienced family workers at all our Family Works sites to help them…



  • Parenting education
  • Parent wellbeing
  • Whanau support
  • Dads

Sexual harm victims/survivors - Do you need help and support?

  • Support and counselling


Parenting programmes
Our parenting programmes are free to attend. 

Family Works Resolution Service - Family Mediation
The first 2 stages of the family mediation service are free for everyone. Coaching and mediation meetings fees do apply based on the number of dependants and your annual income. Learn more here 

Languages Spoken

English, Maori

Wheelchair Access




Contact Details

This page was last updated at 2:32PM on July 6, 2020. This information is reviewed and edited by Family Works Northern - Lakes.