8:30 AM to 5:00 PM.


Family Works Northern is provided by Presbyterian Support Northern.

Family Works Northern builds safe, strong and connected families. Our social services help children, young people and families feel supported and included in their communities.

We offer a wide range of social services including: family counselling, parenting and children’s programmes, family violence prevention services, financial mentoring/budgeting support, advocacy, family social work, social workers in schools and family dispute resolution. Read more about these services below.

We are the largest provider of Social Workers in Schools (SWiS), working with children in 134 low decile schools. We have service centres across the Upper North Island from Whangarei to Taupo. 


Under 12 months, 1-4 years old, Child / Tamariki, Youth / Rangatahi, Adult / Pakeke

How do I access this service?

Walk in, Referral, Make an appointment


8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Public Holidays: Closed on all public holidays.


Most of our services are free

Service Types

Social work

Conflict, family violence and poverty are just some of the issues families can face. We have experienced family workers at all our Family Works sites to help them make positive,…


Supporting financial independence

Our financial mentors can help you work out your finances and plan for the future. Regardless of whether you receive a benefit, ACC payments, wages or a salary, we’ll help…


Abuse and violence

  • Conflict resolution mediation
  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Referral to specialist services
  • Victim support

We provide free, professional counselling for children and families who are affected by abuse. We also offer programmes including:

  • Restore - helping children feel safe at home and support those…



  • Parenting education

Family Works offers programmes designed to help you improve your parenting skills including:

  • Strengthening Step-Families (available in North Shore Auckland, West Auckland and Waikato)
  • Parenting through seperation (available in Rotorua,…


Basic needs

  • Food

When times are tough, we can provide emergency food parcels to help you and your family until you’re back on your feet. We're here to support you. You will require…


Prison service

A prison sentence separates family members from each other and their children. Family Works helps inmates stay connected with their families, and supports them on release.

This service is available…


Education and training

  • Pre-school education
  • Life skills
  • Skills courses

Wheelchair Access



Bay of Plenty, Central Auckland, Lakes, North Auckland, Northland, South Auckland, Waikato, West Auckland

Contact Details

156 The Strand, Whakatāne

Bay of Plenty

More details…

16 Mair, Whangārei


More details…

This page was last updated at 4:47PM on February 23, 2021. This information is reviewed and edited by Family Works Northern.