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Korowai Aroha Health Centre - Community Health Services

Community Health Service

Today

8:30 AM to 5:00 PM.

Description

Service delivery during COVID-19

Alert Level Service Delivery
Level 4

We are still operating our GP clinic, just in a very different way.  Most of our consults are now being conducted over the telephone, although anyone who needs to be seen face to face is decided by the doctors themselves during the telephone consultation. 

Prescriptions are still being completed as normal, just need to phone in the request, although all prescriptions are then collected from the pharmacy. 

We are frantically vaccinating all our over 65s with the flu shots. All this population are eligible for free flu vaccines. We are also providing flu vaccinations to all those who have respiratory, diabetes, or heart conditions and anyone who has had or currently has cancer.  We are providing a “drive through” service on site at the Korowai Aroha Health Clinic and going to homes to vaccinate those who are unable or possibly anxious about leaving their “safe bubble”.

Our telephones are still operating, although some of our teams have been stood down they are:

  • The mirimiri team
  • The Tane Takitu Ake team (although they are still contacting any new referrals and remaining in contact with previous participants)
  • The kura nurses – although Grace is assisting with the flu vaccinations

All the other services are operating by telephone and with limited face to face contact during this lockdown period, they are:

  • Respiratory team
  • Diabetes team
  • Te Arawa Whanau Ora Paearahi (Marcus and Lorraine can be contacted on their phones)

Contact Hariata Vercoe if anyone has any patai – 022 3709129.

Level 3 Operating as above
Level 2

Korowai Aroha is open but entry into the Clinic is via a managed process by the reception team.  As well as telephone consultations, patients who want face to face consultations are encouraged to call ahead.  Patients are briefly triaged to assess if they are displaying Covid-like symptoms and if so, are requested to drive into the carpark and remain in their cars until a nurse or doctor can see them.  We operate a managed isolation room for those patients who are not able to be triaged in their cars but masks are to be worn at all times.

We practise social distancing and contact tracing in the waiting room and allow no more than six patients at a time to be seated there.

Prescription requests are loaded into a template in the PMS and the doctors process them from that template after which they are despatched to the various pharmacies.

Level 1 All services are operating as normal and access is unrestricted.  Social distancing and contact tracing is still practiced.

Korowai Aroha is a kaupapa Maori institution which operates according to a Maori World View.  We have identified seven kaupapa: manaakitanga, rangatirangatanga, whanaungatanga, kotahitanga, wairuatanga, ukaipotanga and kaitiakitanga to help guide us in the way we behave and operate.

Services we provide include:

  • GP clinic
  • Cervical screening
  • Cardiovascular checks
  • Nurse led clinic
  • Mobile Maori nurse
  • Respiratory management
  • Pepi, Mokopuna & Tamaiti service
  • Home-based support services
  • Tane Takitu Ake
  • Te Arawa Whanau Ora Paearahi
  • Kura Kaupapa nursing
  • Mirimiri

How do I access this service?

Contact us, Make an appointment, Referral, Walk in

Hours

8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Languages Spoken

Māori, English

Charges

Payment required for some services. Please contact us for more details.

Services Provided

Kaupapa Māori

  • Whānau Ora
  • Rongoā Māori / Traditional Māori Healing (Mirimiri)
  • Te Arawa Whānau Ora Paearahi - He waka eke noa. Transforming services to ensure whānau are at the centre of all decisions and in control of their own outcomes. For…

More

Community nursing

  • Asthma
  • Breast screening
  • Cervical screening
  • CVD self-management education
  • Diabetes
  • Immunisation
  • Kaupapa Māori
  • Older adult
  • Respiratory
  • Womens wellness

Korowai Aroha’s Respiratory Service is a free community service that provides education, support, information and resources about asthma, COPD and other breathing (respiratory) conditions. Read more here

Injury, illness or disability

  • Disability support
  • Home support
  • Nursing
  • Self management
  • Transport
  • Respiratory Service - Naku te rourou, nau te rourou ka ora ai te iwi. A specialist nursing service for asthma and COPD patients. Read more about this free service here

More

Home support

  • Cleaning (personal care)
  • Nursing
  • Home-Based Support Services - Whiria te tangata. The provision of household and personal services to support clients who choose to remain living independently at home: referral required from Needs Assessment…

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Screening and prevention

  • Breast screening
  • Cervical screening
  • Diabetes
  • Immunisation
  • Cervical screening - Hineruhe, te wahine nana I tu te ata hapara. This service is free for Korowai Aroha enrolled patients.

Wellness / healthy lifestyle

  • Exercise and activity
  • Healthy eating
  • Mindfulness and mental wellbeing
  • Tane Takitu Ake - Tane tu, Tane ora, Tane noho, Tane mate. Supporting Maori men to manage their health and social needs so they can then reach their potential. Read…

More

Child / Tamariki

  • Kura Kaupapa Nursing - Ko te ahurei o te tamaiti arahia o tatou mahi. Nurse clinics and assessments at 5 Rotorua kura kaupapa.  Read more about this free service here

More

Youth / Rangatahi

  • Kura Kaupapa Nursing - Ko te ahurei o te tamaiti arahia o tatou mahi. Nurse clinics and assessments at 5 Rotorua kura kaupapa.  Read more about this free service here

More

Pregnancy and parenting

  • Pepi, Mokopuna and Tamaiti Service - Tiakina te wahine hapū kia tupu ora ai te uri. Supporting whanau throughout their pregnancy right through to tamariki starting kura. This service is…

More

Whānau Ora

  • Kaupapa Māori
  • Te Arawa Whānau Ora Paearahi - He waka eke noa.Transforming services to ensure whānau are at the centre of all decisions and in control of their own outcomes. For all…

More

Mother and child / Māmā and pēpi

  • Breast feeding
  • Health checks
  • Immunisation
  • Postnatal support
  • Pregnancy
  • Young mums
  • Pepi, Mokopuna and Tamaiti Service - Tiakina te wahine hapū kia tupu ora ai te uri. Supporting whanau throughout their pregnancy right through to tamariki starting kura. This service is…

More

Older adult / Kaumātua

  • Home-Based Support Services - Whiria te tangata. The provision of household and personal services to support clients who choose to remain living independently at home: referral required from Needs Assessment…

More

Korowai Aroha Health Centre - Menu of Services

PDF

Wheelchair Access

Yes

Region

Lakes

Website

Contact Details

  • Phone

    0800 507 092 or (07) 348 8454

  • Fax

    (07) 349 1597

  • Healthlink EDI

    koraroha

  • Website

1292 Hinemoa Street
Rotorua
Bay Of Plenty 3010

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Street Address

1292 Hinemoa Street
Rotorua
Bay Of Plenty 3010

Postal Address

1292 Hinemoa Street
Rotorua
Bay Of Plenty 3010

This page was last updated at 4:22PM on August 18, 2020. This information is reviewed and edited by Korowai Aroha Health Centre - Community Health Services.