6:00 PM to 9:00 PM.


Our support line is answered by LGBTIQA+/Rainbow identifying peers who are trained to provide information to others over the phone in topics around sexual identity, gender identity and diverse sex characteristics. We are here to support Rainbow or questioning people, as well as their whānau, friends and supporters.

Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access support, information and a sense of community. This service is free for people aged 28 years and older who live in the wider Auckland region (Auckland, Waitematā and Counties Manukau District Health Board areas).

We work closely with RainbowYOUTH who support gender-diverse people aged 27 and younger in Auckland, and people of all ages in Northland.

We also offer face-to-face counselling by qualified counsellors in Auckland or via videoconferencing in other parts of the country.

How do I access this service?

Contact us


Our telephone helpline is a free service.

Counselling:  the cost of counselling sessions usually ranges from $80-$120 depending on your financial situation, but please talk to us about your situation. Work and Income (WINZ) may help fund these sessions, and existing Work and Income clients should see if the Disability Certificate will meet counselling costs.


6:00 PM to 9:00 PM.

Mon – Sun6:00 PM – 9:00 PM

OutLine's phoneline is open 6pm to 9pm every day. If you call out of hours, or when a volunteer is not available, you can leave a message for us to call you back.

Languages Spoken


Services Provided

0800 info line - free

Call us on 0800 OUTLINE (0800 688 5463) any evening between 6pm and 9pm to talk to a trained volunteer from the LGBTIQ+ community.

It’s free & confidential. Leave a message…


Counselling service

OutLine offers specialist face-to-face counselling with experienced professionally qualified counsellors.

Our clients come from the lesbian, gay, bisexual, transgender and intersex communities, or their families and also anyone questioning sexual…


Transgender Peer Support Service (Auckland)

Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access gender-affirming healthcare, providing information and resources, and creating connection and community with other gender-diverse…


LGBTIQ+ support


Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui


Contact Details

Call 0800 OUTLINE (688 5463) from 6 to 9pm or leave a message for Rainbow peer support

For office enquiries: 

Call (09) 281 3409

Contact us online here

31-35 Hargreaves Street
Saint Marys Bay
Auckland 1011

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Street Address

31-35 Hargreaves Street
Saint Marys Bay
Auckland 1011

Postal Address

PO Box 147663

This page was last updated at 10:15AM on August 12, 2021. This information is reviewed and edited by OutLine Aotearoa (formerly OUTline NZ).