10:00 AM to 9:00 PM.


Confidential and affirming LGBTIQA+/Rainbow telephone peer support line, and face to face counselling by qualified counsellors specializing in sexuality and gender issues.

Our support line is answered by LGBTIQA+/Rainbow identifying peers who are trained to provide information to others over the phone in topics around sexual identity, gender identity and diverse sex characteristics.

We also offer face-to-face counselling by qualified counsellors in Auckland or Wellington, or via Skype in other parts of the country.

How do I access this service?

Contact us


10:00 AM to 9:00 PM.

Mon – Fri 10:00 AM – 9:00 PM
Sat – Sun 6:00 PM – 9:00 PM

OUTLine telephone support 10am to 9pm weekdays, 6pm tp 9pm weekends

Service Types

0800 info line - free

OUTLine provided an 0800 info line service, answered by volunteers who are able to provide information about:

  • topics around diverse sexuality and gender identity
  • LGBTIQA+/Rainbow community organizations and ways to…

Counselling service

OUTLine offers specialist face-to-face counselling with experienced professionally qualified counsellors.

Our clients come from the lesbian, gay, bisexual, transgender and intersex communities, or their families and also anyone questioning sexual…



Our telephone helpline is a free service.

Counselling:  there are minimal charges to visit our qualified counsellors, ranging from $60-$100 depending on your financial situation, but please talk to us about your situation. Work and Income (WINZ) may help fund these sessions, and existing Work and Income clients should see if the Disability Certificate will meet counselling costs.

Languages Spoken



Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairawhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui

Contact Details

Contact the office on (09) 281 3409

Contact us online here

31-35 Hargreaves Street
Saint Marys Bay
Auckland 1011

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Street Address

31-35 Hargreaves Street
Saint Marys Bay
Auckland 1011

This page was last updated at 7:41PM on July 1, 2019. This information is reviewed and edited by OUTLine NZ.