9:00 AM to 11:00 PM.


Shine is a leading New Zealand provider of specialist domestic abuse services. We help women, children and men get out of the cycle of family violence and give them the chance of a better, happier, safer future. 

Anyone in New Zealand affected by abuse can call our free phone 0508 744 633 for help 7 days a week, 9am - 11pm. Callers can receive information, support and help with safety planning and referrals to appropriate support services.  We have access to a range of interpreters through our helpline and use Language Line for translating. Our helpline staff are also trained to use the NZ Relay service for deaf callers. 

Women's Refuge
We provide short term refuge accommodation in Auckland for women and children who are at risk of further abuse. Families are supported while at the refuge to access needed services and to transition to safe, permanent accommodation. The refuge service can be accessed through our helpline.

How do I access this service?

Contact us

Make an appointment


9:00 AM to 11:00 PM.

Mon – Sun9:00 AM – 11:00 PM

Our HELPline is 7-days a week including Public Holidays

Kingsland Office Hours:

Mon - Fri   8:30 AM - 5:00 PM 

Office is closed Public Holidays and Weekends

Public Holidays: Open on all public holidays..


All services for victims of abuse are FREE.

There may be charges associated with the Stopping Violence Programme - call (09) 815 4601 and ask to speak to the 'No Excuses' programme coordinator.

Service Types


Abuse and violence

  • Counselling
  • Education programmes
  • Family violence intervention
  • Refuge
  • Victim support

We provide support, information, risk assessment, help with safety planning, referrals and advocacy with other agencies such as Police and Oranga Tamariki - Ministry for Children, and Auckland DHB for…


Education and training

We deliver a range of training programmes for allied professionals and community groups.  For more information see here 

Our Shine in School programme, led by our specialist team, educates young…


Legal / civil services

Our helpline can give legal information specifically with regards to domestic abuse, e.g. Protection Orders and Police Safety Orders. We can also recommend lawyers.

'No Excuses' Stopping Violence Programme - Auckland City

We offer a Ministry of Justice approved Stopping Violence programme 'No Excuses'.  For more information ring our office on (09) 815 4601 and speak to the 'No Excuses' Programme Coordinator…



Bay of Plenty, Canterbury, Central Auckland, Central Lakes, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, Dunedin - South Otago, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui

Contact Details

Office phone (09) 815 4601

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Ground Floor
409 New North Rd
Auckland 1021

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Street Address

Ground Floor
409 New North Rd
Auckland 1021

Postal Address

PO Box 90279
Victoria Street West
Auckland 1142

This page was last updated at 1:21PM on July 6, 2020. This information is reviewed and edited by Shine.