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Te Puna Oranga

Social Service


9:00 AM to 5:00 PM.


Ko Nga Whanau, Nga Puna Oranga (Whanau are the spring, of their own well-being)

Kaupapa Maori Individual & Whanau Services. Immediate 24/7 crisis response and support for individuals and whanau of rape and sexual violence.

What: Whanau crisis line 0800 222 042

Age: All ages - Tamariki, Rangatahi, Pakeke (wahine/tane), Kaumatua

Region: Christchurch, Canterbury


  • 24 hour phone manaaki, someone to korero with who will whakarongo in a safe and confidential manner, for both wahine and tane
  • Practical tautoko for whanau to understand options and processes following sexual harm
  • Further options of support including ACC counselling
  • Manaaki if you need referring to specialist doctors of sexual abuse, Police and Court
  • Prevention korero, tautoko and information stopping sexual harm before it starts
  • Offer whanau mediation

How to Access:

  • Call us (24/7) on 0800 222 042
  • Individual or whanau referrals
  • Refer to address for further information


1-4 years old, 5-12 years old, 13-17 years old, 18+ years old, Older people

How do I access this service?

Contact us


9:00 AM to 5:00 PM.

Mon – Fri 9:00 AM – 5:00 PM

Office is closed public holidays.

Whanau crisis line operates 24 hours, 7 days a week, including public holidays.

Public Holidays: Closed Good Friday (19 Apr), Easter Sunday (21 Apr), Easter Monday (22 Apr), ANZAC Day (25 Apr), Queen's Birthday (3 Jun), Labour Day (28 Oct), Waitangi Day (6 Feb). Open Canterbury Anniversary (15 Nov).

Service Types

Sexual harm victims/survivors - Do you need help and support?

  • Immediate help
  • Kaupapa Māori
  • Support and counselling
  • Groups and programmes

Sexual harm victims/survivors - Do you need ACC counselling?

Harmful sexual behaviour

Sexual harm - Kaupapa Māori services

Sexual harm - training, education, workforce development

Abuse and violence

  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Supervised contact
  • Victim support


Cultural support

  • Kaupapa Maori

Education and training

Social work

  • Crisis assessment

Kaupapa Maori


No fees apply.

Languages Spoken

English, Maori

Wheelchair Access




Contact Details

687 Worcester Street
Canterbury 8062

Information about this location

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Street Address

687 Worcester Street
Canterbury 8062

Postal Address

PO Box 24239

This page was last updated at 10:21AM on November 14, 2018. This information is reviewed and edited by Te Puna Oranga.