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Waiariki Women's Refuge

Social Service


12:00 AM to 12:00 AM.

86 Pererika Street, Victoria, Rotorua

8:30 AM to 4:30 PM.


As an independent community organisation we work at many levels. From our contact with individuals and families through to involvement with local community and government agencies, we strive to help prevent and stop domestic violence.

Our free confidential services include:

  • Confidential, non judgmental support
  • 24 hour crisis line
  • Home and community visits
  • Support in isolated regions
  • 24/7 access to our safe houses
  • Advocacy when dealing with police, legal, court, WINZ, housing, doctors, immigration, school’s and Oranga Tamariki
  • Referrals to counsellors, doctors, lawyers and other support services
  • Education and support groups for women and children about living free from violence
  • Information and presentations to community groups, schools and workplace as part of our Workplace Refuge training


Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us, Make an appointment, Referral, Walk in


There are no charges for our service but donations are gratefully received.


12:00 AM to 12:00 AM.

Mon – Sunmidnight – midnight

24 Hour Crisis Line: 0800 733 843

Office hours

Monday - Friday 9:00AM - 5:00PM

86 Pererika Street, Victoria, Rotorua

8:30 AM to 4:30 PM.

Mon – Fri8:30 AM – 4:30 PM

Crisis line services available 24 Hours a day - 0800 REFUGE 

Public Holidays: Closed Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).

Languages Spoken


Services Provided

Abuse and violence

  • Family violence intervention
  • Information & support
  • Referral to specialist services
  • Refuge
  • Victim support

We are a crisis intervention service that provides safety to women and children who experience domestic/family violence. We provide safety plans and risk assessments whilst empowering women to live a…



  • Support with attaining Protection Orders, Parenting Orders and other orders to allow safety to women and children
  • Safety plans and risk assessments
  • Education and advice
  • Support with government agencies
  • Relocation…


Basic needs

  • Crisis assessment
  • Ensure basic needs are met in order to work through experiences/exposure of domestic/family violence
  • Risk assessments

Legal / civil services

  • Legal advice
  • Support to obtain Protection Orders, Parenting Orders, Occupancy Orders

Social work

  • Crisis assessment
  • Risk assessments
  • Support with external organisations

Wheelchair Access




Contact Details

Freephone: 0800 REFUGE (0800 733 843)

86 Pererika Street
Rotorua 3010

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Street Address

86 Pererika Street
Rotorua 3010

Postal Address

PO Box 704

This page was last updated at 10:09AM on October 22, 2021. This information is reviewed and edited by Waiariki Women's Refuge.