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Waiuku Family Support Network

Social Service



For over thirty years we have been offering support and providing assistance - with counselling, budgeting and social work - to the local community of Waiuku and West Franklin.

We appreciate that seeking help for personal issues can be difficult so we offer a totally confidential service. We are here to help you understand the services we offer and how they may help you. 

Within the agency, we offer a holistic approach to helping people; our experienced specialists work together as a team to help resolve the varied issues that contribute to preventing people achieving their full potential.

We can provide information, face to face counselling, specialist children's counselling, couples therapy, budgeting advice, social workers, assistance with children's clothing and household goods and we have access to Foodbank (criteria does apply).

Mission Statement:

“To strengthen family life by helping individuals and families,

through their own efforts to develop their skills,

and to become aware of resources available to them

in the surrounding community”.



Under 12 months, 1-4 years old, 5-12 years old, 13-17 years old, 18+ years old, Older adult

How do I access this service?

Walk in, Contact us, Make an appointment, Referral


Mon10:00 AM – 2:00 PM
Tue – Thu9:30 AM – 4:00 PM
Fri10:00 AM – 2:00 PM

Public Holidays: Closed on all public holidays.

Service Types

Abuse and violence

  • Anger management
  • Conflict resolution mediation
  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Support groups
  • Victim support



Our aim is to offer a variety of support services for the local community including issues around:

Relationships & conflict
Anxiety & stress
Grief & bereavement
Self esteem 


Social work

Community Support by qualified social workers
The social workers support individuals and whanau/families through challenging situations.

What is community support?
Professional social workers who help to improve, encourage and promote…


Free Budgeting Service

BUDGETING -  We all think we know what this is. Someone who sorts out our debts and tells us how to manage our finances - wrong!

Our budget advisors are…


Basic needs

  • Drop-in centre
  • Food

We offer good used clothing for children up to the age of 14.

Assistance can be offered with help on household items by asking through the local community.

Manchester, bedding…


Education and training

  • Life skills

Legal / civil services

  • Consumer rights
  • Legal advice
  • Tax advice

Transport is available


SOCIAL WORKERS - this is a free service.

BUDGETING SERVICE - this is a free service.

COUNSELLORS - Beneficiaries, victim of sexual abuse or trauma, or other special circumstances, may be eligible for WINZ or ACC funding or other funding.  Fees vary and can be discussed with the counsellor.

Payment is by cash or cheque, we do NOT have eftpos facilities.
If you are a beneficiary, victim of sexual abuse or trauma, you may be eligible for WINZ or ACC funding.

Languages Spoken


Wheelchair Access



South Auckland

Contact Details

56 Queen Street, Waiuku

South Auckland

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56 Queen St
Auckland 2123

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Street Address

56 Queen St
Auckland 2123

Postal Address

56 Queen Street
Waiuku 2123

This page was last updated at 11:12AM on February 11, 2020. This information is reviewed and edited by Waiuku Family Support Network.