Southland Hospital, Invercargill

Kew Road
Kingswell
Invercargill
Southland 9812

Southland Hospital
PO Box 828
Invercargill 9840

<p>Phone (03) 218 1949
Fax (03) 218 6890</p><p>Emergency Department:<br>Ph (03) 218 1949, 24 hours / 7 days</p>
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Public Hospital

Southland

Visiting hours at Southland Hospital are 2:00pm – 8:00pm daily (please avoid meal times at 5:00pm). These hours apply to immediate family (whānau), extended family and friends of the patient.

The following wards have special visiting guidelines:

• Critical Care Unit allows immediate family only to visit at any time except between 2:00pm – 4:00pm.
• Inpatient Mental Health Unit 7:00am – 8:00pm.
• Children's Ward allows parents / caregivers to visit at all times. Visiting hours for friends and other relatives are 2:00pm – 8:00pm daily.
• Surgical Ward has open visiting hours.

The general 2:00pm – 8:00pm hospital visiting hours are in place to support the provision of safe and effective health care to all patients, while also allowing visitors to spend quality time with family or friends in hospital.

Clearly there will always be exceptions to the 2:00pm - 8:00pm visiting hours for patients who are seriously ill or who have other extenuating circumstances. Please discuss with the clinical nurse / midwife manager, midwife or nurse co-ordinator to arrange visiting at other times. 

There are free car parks on site and free parking along the surrounding streets of Kew and Elles Roads. Kew Road has P120 parking limits (8:00am – 4:30pm) weekdays. Dedicated disability car parks are available near the entrance points to the hospital buildings.

Pick-up / drop-off zones are available outside both hospital entrances where vehicles may pull up and unload/pick up passengers close to the entry. Note these are P5 parking limits.

Car parking is regularly monitored by Security. Please note that vehicles parked in unauthorised parks or in front of fire exits may be clamped at the owner’s expense.

Mobility parks are available for people who hold a valid mobility parking permit and are located in the main and west car parks.

The speed limit on all hospital roadways is 20kph.

The Pharmacy Department is located on the first floor, and is open for outpatient prescriptions between 10:00am and 14:00pm Monday to Friday and between 10:00am and 11:30am on a Saturday.

Southland Hospital has 24-hour security on site.

After-hours entry, between 8:00pm and 7:00am, to the hospital is limited to the main entrance only.

All after-hour visitors should report to the Security Counter inside the main entrance (beside the emergency department reception) during these times. All after-hour visitors are also required to sign in/out for the purpose of any emergencies that may arise.

www.southernhealth.nz/

Admission
If you have cold or flu symptoms or other infectious illness, i.e. chicken pox or measles, and are being admitted for planned surgery please telephone: (03) 218 1949, or the receptionist of the Day Surgery Unit (03) 214 5781 before admission. It is very important that you inform us about any of these symptoms, even if it seems like a minor concern to you.

Compliments and Complaints
The staff of Southern DHB welcome feedback.

Contact: Quality & Safety, telephone: (03) 214 5738.

‘Tell Us What You Think’ leaflet is available to be completed.

Gift Shop
Situated in the foyer on the ground floor, the shop has a selection of gifts and necessities for you to choose from, such as flowers, toys, tissues, shampoo, cards, books and sweets. It is serviced by volunteers and is open between 10:00am and 4:00pm.

Library Books
A selection of books is available in most ward day rooms. Other material, such as large print or specific titles can be requested.  Please ask the ward staff to contact the Southland Hospital librarian for this service.

Meals

• Breakfast: 7:30am – 8:30am
• Lunch:       11:45am – 12:45pm
• Dinner:       5:00 – 6:00pm

Mobile Canteen
The mobile canteen contains items such as small non-perishable snack items and magazines and is run by volunteers. The trolley round operates from approximately 10:00am – 11:30am, Monday to Friday, and visits all ward areas.

Newspaper
The Southland Times (daily newspaper) is available for purchase, Monday to Saturday. The Southland Express (weekly community newspaper) is available free in the hospital foyer (Thursdays of each week).

Postal Arrangements 
If you wish to post mail from the hospital, there is a letter box near the main entrance which is emptied daily, or you can ask a ward staff member to place your mail in the ‘Out’ basket.

Daily mail deliveries and collections (except public holidays) are available. If mail is being sent to you in the hospital it should be addressed:

Your name

Ward name

Southland Hospital

PO Box 828

Invercargill 9840

Ronald McDonald Family Room
The Ronald McDonald Family Room provides a quiet space for families to relax and recharge just moments away from their hospitalised child.

There are four short-stay rooms for the caregivers of critically ill children when it‘s imperative they remain just moments away from their hospitalised child. These beds are allocated in consultation with hospital staff and are given on a greatest needs basis.