North Shore Hospital
Waitemata District Health Board
Promise: best care for everyone
Values: everyone matters; with compassion; better, best, brilliant; connected
Waitemata DHB provides health services to approximately 500,000 residents of North Shore City, Waitakere City, and Rodney District. It has the largest population of any district health board.
North Shore Hospital is accessed by Shakespeare Road in Takapuna, and is situated on the shores of Lake Pupuke. The ward tower block overlooks the Rangitoto Channel and the magestic Rangitoto Island on one side, and the Waitemata Harbour with views extending towards Auckland City on the other.
The hospital provides the following acute services:
a surgical unit with operating theatres (including a dedicated obstetric theatre)
an Emergency Department (ED)
an Intensive Care Unit (ICU)
a Coronary Care Unit (CCU)
a Cardiac Catheter Lab (CCL)
a Maternity Unit
a Special Care Baby Unit (SCBU)
an Endoscopy Suite
General Surgery, Orthopaedic, ORL, Urological and Trauma surgical services
Ophthalmology services are provided by visiting specialists
an Allied Health team consisting of: social workers, physiotherapists, occupational therapists, speech language therapists. Dietitians also work on the wards but through Nutrition Services
an Elective Surgery Centre
We have visiting specialists running clinics in the areas of neurology and oncology.
There is full paediatric and obstetric/gynaecological cover, with emergency physicians and intensivists in their respective areas.
There are two wards specialising in the assessment, treatment and rehabilitation of patients over 65 years of age. Specialist outpatient clinics are also provided for older adults.
Mental Health community and inpatient units are based on or nearby the North Shore Hospital site.
North Shore Hospital’s Transition Lounge is a facility where patients can await discharge away from the busy ward environment.
Open from 9.30am to 6pm daily, except for weekends and public holidays. The lounge is situated in the hospital’s ground floor Ambulatory Day Centre (accessible via Entrance 2).
Transition Lounge staff can help patients with their discharge arrangements and the facility offers a comfortable area for patients awaiting transport home.
For patients unable to be collected at the standard discharge time of 11am, the Transition Lounge offers a safe waiting point.
Patients who do not need a high level of care and who are not awaiting the results of tests can be transferred to the lounge where they will remain under the care of their medical team until fully discharged.
The lounge features comfortable seating, a television, phone, and free hot beverages and meals for patients, who are cared for by a registered nurse and a healthcare assistant.
Healthcare Services at North Shore Hospital
Please click on the appropriate service for contact details:
- Allied Health
- Anaesthesia Services
- Assessment, Treatment & Rehabilitation (AT&R) Service
- Breast Service
- Cardiology Services
- Continence Service
- Dermatology Service
- Diabetes Services
- Dietetics - Community
- Dietetics - Inpatients
- District Mental Health Services
- District Nursing Service
- Ear, Nose & Throat (ENT) - Otorhinolaryngology (ORL) Services
- Early Psychosis Intervention (EPI) Service
- Eating Disorders Liaison Service
- Elective Surgery Centre (ESC)
- Emergency Department (ED) - North Shore Hospital
- Endocrinology Service
- GP Liaisons
- Gastroenterology Services
- General Surgery Services
- Gerontology Nurse Specialist (GNS) Service - Nga Kaitiaki Kaumatua
- Haematology Service
- Home Care For Kids
- Infectious Diseases
- Intensive Care & High Dependency Units
- Maori Health Services - He Kamaka Waiora
- Maternal Mental Health
- Maternity Networks Forum
- Maternity Services - North Shore Hospital
- Mental Health Services for Older Adults (MHSOA)
- Needs Assessment & Service Co-ordination (NASC)
- North Shore Hospital Outpatients Pharmacy
- Obstetric & Gynaecology Services
- Occupational Therapy - Community
- Occupational Therapy - Inpatients
- Older Adults & Home Health (OA&HH)
- Orthopaedic Services
- Ostomy Service
- Paediatrics & Newborn Services
- Pain Management Unit
- Palliative Care Services
- Pharmacy Services
- Physiotherapy - Community
- Physiotherapy - Inpatients
- Physiotherapy - Outpatients Clinic
- Physiotherapy - Pelvic Floor/Continence
- Primary Care
- Residential Aged Care Integration Programme
- Respiratory Medicine
- Rheumatology Services
- Smoke Free Service
- Social Work & Counselling - Community
- Social Work & Counselling - Inpatients
- Speech Language Therapy - Community
- Speech Language Therapy - Inpatients
- Urology Services
North Shore Hospital
Private Bag 93 503
North Shore City 0740
The Emergency Department (ED) at North Shore is open 24 hours a day, seven days a week.
ED staff see on average 130 people a day and up 47,000 people a year.
All acute visits (referred by GP or self-referrals) are assessed and initially managed by the Emergency Department. All patients are triaged by a senior nurse according to the Australasian Triage Scale as described by the Australasian College for Emergency Medicine (ACEM).
For further information visit: http://www.healthpoint.co.nz/specialists/emergency/waitemata-dhb-emergency-department-ed-north/ or https://www.acem.org.au/
- North Shore Hospital AA Road Map (JPG, 171.8 KB)
- North Shore Hospital Site Map (PDF, 249.4 KB)
- Waitemata DHB Catchment area (JPG, 3.3 MB)
- Community to Hospital Shuttle Service (PDF, 2.2 MB)
National Travel Assistance Guide
(PDF, 134.1 KB)
A guide for claiming travel assistance.
Note: PDF downloads require the free Adobe Reader application to view.
Medical and Surgical Wards
Visiting hours are between 8am and 8pm with restricted viewing from 8pm - 8am.
To ensure that women have the opportunity to rest, visitors are encouraged to keep to the visiting times below:
- The woman's partner or named support person may visit between 7am and 9pm
- General visiting is between 2pm - 4pm and 6pm - 8pm
All other visiting is by appointment only and at the discretion of the midwife manager or senior midwife on duty. Special visiting requirements must be discussed prior to admission and prior to visitors presenting to the unit.
Special Care Baby Unit
- Parents are welcome to visit at any time, day or night. You can also ring the Unit directly at any time for updates. We also welcome your other children visiting, but request that their visits be brief and supervised.
- Adult family members and friends are welcome when accompanied by you or if you list them on your baby’s visitor list. It is important that this list is kept up to date. Any person not named on the list, and not accompanied by you, will not be allowed entry to the unit. Please let friends and family know our visiting policy in order to avoid disappointment.
- Infection and illness are a threat to premature babies, therefore visitors’ children may not visit.
- There is a limit of two visitors around the bedside at any one time. Visitors are welcome to use the family waiting room.
- Please ensure that all visitors are free from infections and colds as our babies are susceptible to these illnesses and need protecting from them.
Intensive Care Unit
Please liaise with the ICU staff regarding appropriate visiting times.
Delimarche Cafe is a public cafe in the main foyer of the hospital. It sells a variety of hot and cold food and drink, and also has vending machines for snack food and drinks. There are magazines available for sale.
It is open Monday to Friday 7am - 5pm, and Saturday to Sunday 9am - 2:30pm.
Espresso Alley is a public espresso bar which sells a variety of cold food and drinks, located in the main foyer of the hospital next to the entrance to ED.
It is open Monday to Friday 6:30am to 8pm, and Saturday to Sunday 7:30am - 4pm.
ESCafe is a public cafe located on the ground floor of the Elective Surgery Centre. It sells a variety of hot and cold food.
It is open Monday to Friday from 7am.
There are two vending machines in the reception area of the Emergency Department for after hours refreshments.
North Shore Hospital is easily accessible via State Highway 1 (Northern Motorway). Take Exit 419 onto Northcote Road, turn left onto Taharoto Road, then right onto Shakespeare Road.
See AA Road Map and Hospital Site Map on the left of the page for directions.
North Shore Hospital has two bus stops centrally located on either side of Hospital Road, within the North Shore Hospital grounds and just a short distance from the hospital’s main entrance. There are also numerous stops located in the surrounding streets. Bus routes, bus timetables and bus fare information is available by visiting: www.maxx.co.nz
A taxi rank is centrally located in the North Shore Hospital grounds on the carpark side of Hospital Road. For patients unable to walk to a taxi, a volunteer or receptionist at the hospital’s ground floor main entrance will call a taxi.
Community to Hospital Shuttle Service
The Community to Hospital Shuttle Service is available to transport people to outpatient appointments at North Shore, Waitakere and Auckland Hospitals, the Greenlane Clinical Centre, and the Hibiscus Coast Community Health Centre.
The shuttle services are on demand with no set timetable. Bookings are essential and must be made at least three working days in advance of travel. Please download more information about the service. To reserve a seat please call 0800 809 342 or 09 426 0918 between 9.30am to 4pm Monday to Friday.
Patient & Visitor Parking
Patients and visitors are charged a parking fee as per the schedule of parking charges below. These charges apply 24 hours a day, 7 days per week. Patients and visitors collect a parking ticket from the barrier arm ticket dispenser upon arrival at the hospital. Payment is made at one of the pay stations located at the Main Entrance to the hospital, Entrance 4 and the two pay stations by the lifts in the ground floor of the car park building. Payment must be made before returning to the car. Payment can made in cash, by Eftpos or credit card.
|Length of Time Parked||Tariff|
|0 - 30 minutes||Free|
|30 minutes – 1 hour||$4|
|1 hour – 2 hours||$6|
|2 hours – 3 hours||$8|
|3 hours – 4 hours||$9|
|4 hours – 5 hours||$10|
|5 hours – 6 hours||$12|
|6 hours – 7 hours||$15|
|7 hours – 8 hours||$18|
|Maximum daily visit||$18|
|Lost Ticket Fee*||$20|
*Please note: If you lose your parking ticket you will incur a one-off charge of $20.
There are 30 mobility carparks close to the patient areas around the hospital and 20 on the ground floor of the car park building. They are available to anyone who is on hospital business and who displays a valid CCS permit. If you require assistance and would like to speak to the parking staff please call 0800 101 190 and you will be connected directly to the Traffic Office.
For the hearing impaired you can text 021 274 0617 or 021 591 528 to advise the traffic services team of any special needs that you may have prior to your arrival at North Shore or Waitakere Hospital.
Barrier Arm Operation
The barrier arms and pay machines operate 24 hours a day, 7 days a week.
Cyclists do not pay parking fees. Cycle racks are situated close to Entrance 4 at the front of the hospital.
Assistance at the pay machines or entry/exit barrier
To speak to a staff member use the call button (Telephone Icon).
There is no visitor accommodation available at North Shore Hospital, however there are many motels on Shakespeare Road and in the surrounding area of Takapuna.
North Shore Hospital has an outpatient pharmacy located in the hospital’s main foyer on the ground floor. It provides a full dispensing and pharmaceutical care service for patients being discharged from hospital, or those attending outpatient clinics. The pharmacy is also able to provide a service to staff and members of the public, and has access to products that may be difficult to find elsewhere. A full range of breast pumps and related devices are available for hire, as well as specialist products such as compression stockings and sleep apnoea machines. The pharmacy also stocks greeting cards, grooming and hair care products, toiletries and a range of gift ideas.
The outpatient pharmacy hours are:
Monday to Friday 8.30am – 6pm
Saturday 9am – 12pm
An after-hours pharmacy is located at Smales Farm, near North Shore Hospital:
Monday to Friday 8.30am – 11pm
Saturday/Sunday/Public Holidays 8am – 11pm
The security team aim to provide a safe and secure environment for patients, staff and visitors. They patrol inside the hospital, the grounds and car parks 24 hours a day, seven days a week.
The wards and some areas have restricted access to prevent unauthorised people from entering. All staff carry WDHB identification cards that can be presented on request.
The hospital main entrance is locked at 8pm, therefore those wishing to gain access to the wards after visiting times should enter via the ECC entrance and report to the security office situated in the reception area. The ward should be contacted first to allow permission onto the ward and escorted access will be given by Security.
The hospital conducts fire and disaster drills regularly. If an alarm sounds please follow staff instructions and do not be alarmed.
For safety and protection, CCTV operates in both hospitals, inside and in the grounds.
ZERO TOLERANCE TO VIOLENCE
The Security Department also work with traffic staff, police and ambulance officers when required to provide added assistance should a situation occur.
WDHB has a zero tolerance attitude to violence and aggression to staff and others. If you experience violence and/or aggression nursing staff should be notified.
On entering the main foyer of the hospital you are likely to be greeted by one of the 25 Green Coat Volunteers that North Shore has to assist visitors and patients around the site.
There is a post box in the main reception area that accepts mail for Post -Economy, Fast, and International.…
Chaplaincy, Kaumatua and Whaea Services
Our Chaplains, and Kaumatua and Whaea provide pastoral care, spiritual support, leadership and guidance to patients, families, staff, visitors and friends at the hospital.…
Waitemata Auckland Translation and Interpreting Service (WATIS) is a division of Waitemata DHB Asian Health Support Service.…
Remote Control Colour TV
Daily: First two days = $26.…
An ANZ Automatic Teller Machine (ATM) is located in the main foyer of the hospital.…
In most wards there are coin or card phones for use by patients.…
TREATY OF WAITANGI
Waitemata DHB supports the government policy of reducing inequalities. Working in partnership with Maori at all levels and in all parts of the district health sector helps the DHB ensure participation occurs, resulting in better health outcomes for Maori people who experience inequitable outcomes.
Waitemata DHB's partnership programme is consistent with the Treaty of Waitangi and adheres to the framework outlined by the New Zealand Public Health and Disability Act 2000.
People eligible for free hospital treatment:
- New Zealand citizens born in New Zealand or their children
- people with permanent resident status or their children
- refugees, protected persons and victims of people trafficking
- citizens of the Cook, Niue and Tokelau Islands
- citizens of Australia who have been or intend to be in NZ for more than 2 years
- holders of a work visa (if visa expires more than 2 years after arriving in NZ).
Please Note: People who are not New Zealand citizens may be required to produce evidence of entitlement - passport, residency permit or other Immigration Service documentation when first registering for treatment.
Waitemata District Health Board (DHB) hospitals may not be able to establish your eligibility to publicly funded healthcare at the time of your presentation. If you are found to be not eligible, you or your family will be sent an invoice for the cost of your treatment.
It is our policy to treat patients for acute and urgent treatment regardless of your eligibility status. If you are not eligible you will have to pay for all services you received.
We are unable to accept payment at the time of presentation. You will receive an invoice in the mail with information on how the account can be paid.
Contact the DHB non-resident support advisors at for additional information.
Waitemata DHB is a recognised smokefree environment and workplace. This means Waitemata buildings, grounds and vehicles are required to be smokefree at all times. Therefore smoking is not permitted by staff, patients, contractors or members of the public in any area on the North Shore Hospital site.
If patients or visitors are found smoking within the Hospital grounds they will be asked to leave. Repeat offenders may be issued with a trespass notice.
The North Shore Hospital grounds extend out to Shakespeare Road, Taharoto Road and Shea Terrace.
VALUABLES or LOST ITEMS
The hospital allows patients to keep and use personal clothing and possessions. However we encourage you to leave your valuables such as jewellery and large amounts of cash at home. Patients arriving at the hospital will be encouraged to send them home for safekeeping. If items need to be removed and you are not able to make the decision yourself due to your medical condition, nursing staff will itemise and secure any items taken.
If you lose something during your stay/visit please notify a nurse immediately. All lost items are handed in to the Security Office in the ED reception area.
The Well Foundation is the official fundraising body of the Waitemata DHB which includes North Shore Hospital and community health services in West Auckland, North Shore and Rodney. Set up as a separate charitable trust, the Foundation's mission is to help Waitemata DHB to deliver its promise of "best care for everyone" by raising additional funds for priority projects that support innovation, smart use of technology and new initiatives that will enable the DHB to be a leader in healthcare.
Donations and support raised through the Foundation will be carefully managed and used on agreed projects and kept distinct from the annual government funding the DHB is allocated for its basic, core services.
For more information about foundation events and initiatives, or to make a donation, please:
- visit the Well Foundation website, or
- contact Fundraising Manager Carol Painter by email (Carol@Wellfoundation.org.nz) or by phone: +64 9 484 6122.
(09) 486 8900
Freephone 0800 80 93 42 - Waitemata DHB residential areas only
(09) 486 8930
GPs, HAVE YOU REGISTERED FOR A USER NAME & PASSWORD? There is important referral information in the 'Medical Professional Only' section. Please register through Healthpoint now.
North Shore Hospital
Private Bag 93 503
North Shore City 0740