Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui > Community Health and Social Services >
Victim Support
Social Service, Abuse and Violence Support, Sexual Harm
Today
12:00 AM to 12:00 AM.
Description
24/7 support services for people affected by crime, suicide and traumatic events.
Call 0800 VICTIM (0800 842 846)
Ages: 17 years and older. We support children as part of the family/whānau or in collaboration with a child specialist.
Region: All of New Zealand. Specialist family violence services in Counties Manukau, Auckland, Waikato, and Canterbury.
Description:
Manaaki Tāngata | Victim Support provides a free, nationwide support service for people affected by crime, suicide and traumatic events in Aotearoa New Zealand. We support victims at every step of their journey, 24/7, with heart.
A crime does not have to be reported to receive support.
Our support workers provide:
- someone to listen, talk with, and support you to cope through crime, trauma, and loss
- help to answer your questions, understand your rights, and make informed choices
- someone to assist and support you at court trials, hearings, and dealing with Police and other government agencies
- help to access local support services and counselling to suit your situation
- safety planning and support for people affected by family violence and harm
- help to prepare Victim Impact Statements and attend family group or restorative justice conferences, and Parole Board hearings
- financial assistance for victims of serious crime, including sexual violence.
See here for more information.
Family violence support
- Nationwide crisis support services for victims/survivors of family violence (all genders).
- Advice about and referral to other services and support available to victims/survivors of family violence.
- Court support, including assistance with Victim Impact Statements and support for restorative justice and family group conferences.
- Financial assistance for victims of serious crime.
- Auckland, Counties Manukau, Waikato, and Canterbury - family violence intervention services, including family safety planning for male and female victims of family violence.
See here for more information on Family Violence.
Support after suicide
- Nationwide 24/7 crisis support from a specialist support worker for people affected by suicide, including friends, whānau, witnesses, and discoverers of the suicide.
- Information and assistance with the coronial process and support at inquests.
- Free emotional and social support after suicide and referral to pre-approved counselling services.
- Practical support dealing with Police and other authorities, organising specialist cleaning services, and other support as needed during crisis.
See here for more information on Suicide.
Support after homicide
- Someone to listen, talk with, and support you to cope through your trauma and loss.
- Help to understand your rights and make informed choices.
- Information and help to answer your questions.
- Help to access local services to suit your situation.
- Practical support and assistance to deal with things like funeral and coronial processes.
- Someone to assist and support you at court trials, hearings, parole hearings, and dealing with Police or other government agencies.
- Help to prepare Victim Impact Statements or other important documentation.
- Financial assistance for victims of homicide to assist with your general costs towards recovery, and participation in the justice process.
See here for more information on Homicide.
All Manaaki Tāngata | Victim Support services are FREE.
How to access our service:
Call 0800 VICTIM (0800 842 846), 24/7
Staff
We have trained staff and volunteer support workers right across Aotearoa New Zealand supported by a National Office in Wellington.
Ages
Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
Contact us for free, confidential, tailored support - our dedicated team of skilled professionals are here to support and guide you.
Fees and Charges Categorisation
Free
Fees and Charges Description
All our services are free.
Hours
12:00 AM to 12:00 AM.
Mon – Sun | midnight – midnight |
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24/7 Helpline is available on Public Holidays
Public Holidays: Open on all public holidays.
Languages Spoken
Arabic, Cantonese Chinese, English, Filipino, French, German, Gujarati, Hindi, Kannada, Malay, Mandarin Chinese, Māori, Marathi, Punjabi, Samoan, Spanish, Tamil, Thai, Tongan, Vietnamese
Services Provided
Immediate help, Support and counselling
Immediate help, Support and counselling
- Immediate help
- Support and counselling
Specialist family violence intervention services are available in Auckland, Counties-Manukau, Waikato and Canterbury only.
Specialist family violence intervention services are available in Auckland, Counties-Manukau, Waikato and Canterbury only.
- Family violence intervention
- Information and support
- Referral to specialist services
- Victim support
Specialist family violence intervention services are available in Auckland, Counties-Manukau, Waikato and Canterbury only.
Disability Assistance
Support to make decisions
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Speak with men / tane, Child / Tamariki friendly, LGBTQIA+ friendly
Region
Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui
Website
Contact Details
180 Molesworth Street, Thorndon, Wellington
Wellington
12:00 AM to 12:00 AM.
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Phone
0800 842 846
Email
Website
24/7 Helpline: 0800 842 846
To Volunteer: 0800 865 868
National Office
180 Molesworth Street
Thorndon
Wellington 6011
Street Address
National Office
180 Molesworth Street
Thorndon
Wellington 6011
Postal Address
Victim Support
PO Box 3017
Wellington 6140
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This page was last updated at 3:35PM on November 24, 2023. This information is reviewed and edited by Victim Support.