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Auckland City Hospital

Public Hospital

2 Park Road
Grafton
Auckland 1023

Description

Auckland City Hospital is New Zealand's largest public hospital and clinical research facility.  As one of the leading public healthcare providers in the country, it is committed to excellence in patient care, research, training, and community service.   

The hospital brings together the services of Greenlane Clinical Centre and the National Women's Hospital into one building, and links with Starship Children's Hospital.

These services combined make the Auckland District Health Board the largest trainer of doctors in New Zealand, with approximately 1,477 medical staff. 

Auckland City Hospital has the largest elective surgery delivery system in the country with 23,000 patient discharges every year. The hospital undertakes an average of 30,000 acute surgical discharges and 66,000 acute medical and rehabilitation discharges every year.

Some of the specialist services provided by the Auckland City Hospital for the whole of New Zealand are:

  • Organ transplants (heart, lung, and liver)
  • Acute major airway obstruction transferred for laser or stent placement
  • Massive haemoptysis surgery
  • Hepatic surgery
  • Specialist paediatric services
  • Epilepsy surgery
  • Deep brain stimulation
  • High-risk obstetrics
  • Intensive care


The interior of the main building in Auckland City Hospital is not the usual clinical hospital ambience the public may be used to. The use of warm colours and fabrics ensure a welcoming environment for patients and visitors.

The architects have designed a building which ensures that all the wards have access to natural light. The final design is an 'H' shape and has a very large internal courtyard which is flooded with natural light.

All Auckland District Health Board facilities are smoke free.

Our Vision

Healthy communities – World-class healthcare – Achieved together
Kia kotahi te oranga mo te iti me te rahi o te hāpori

Our aim is to achieve the right mix of services for the people of Auckland City, while balancing the needs of people who live outside our area and require our tertiary services.

Our Values

Welcome, Haere Mai

Respect, Manaaki

Together, Tūhono

Aim high, Angamua

Healthcare Services

Click on a service below for all contact details

Postal Address

Private Bag 92 024
Auckland Mail Centre
Auckland 1142

Region

Central Auckland

Document Downloads

Visiting Hours

COVID-19 Level 2 update.

Whānau and friends play an important role in the wellbeing of the patients that we care for. While restrictions are in place to help keep everyone safe, we want to make sure that you get the support and information you need to stay in touch with your loved one while remaining safe.  

Visitor Restrictions

Special visiting rules are now in place across all our sites. These limit the number of people who can visit a patient and how often they can visit. We need to do this to help stop the spread of COVID-19 and to protect sick patients who may be at more risk of the impact of COVID-19.

Can I Visit an Inpatient at Auckland DHB?

  • Nearly all inpatients can choose two people from the same “extended bubble” to visit them.

  • Visitors need to be fourteen years of age or older.

  • One of these two people can visit for up to two hours, every day.

  • You can swap between the two people on different days.

In a small number of circumstances additional visitors or visits or longer visits may be possible. These need to be discussed with the ward before you visit.

Please note that additional restrictions are in place for cancer and blood services.

What Times can I Visit an Inpatient?

You can visit for up to two hours, anytime between 7.00am and 8.00pm. Make sure you co-ordinate with the other nominated visitor to make sure you are not visiting on the same day.

Can I Support and Visit a Mother During Labour and Her Inpatient Stay?

One support person can stay with a woman during her labour and delivery. After a baby is born a mother and her baby can have visits from one of two nominated people, once every day, as above.

Can I visit an Inpatient who is diagnosed with COVID-19?

In some situations, one nominated person can visit an inpatient who is diagnosed with COVID-19. Some important safety steps need to be carried out before anyone can visit, so it is important that you contact the ward before turning up. Here are the things you need to do to make sure you stay safe:

  • Before visiting: the risk of visiting a patient will be assessed before any visits can be agreed to. If it is safe to visit, you will be told about the risk of visiting.

  • During your visit: you will need to wear protective equipment and follow the instructions of staff, in order to keep safe.

  • After your visit: the Auckland Regional Public Health Service will get in touch as you will have been in contact with COVID-19.

Can I Come with Someone for Their Outpatient Appointment?

Patients coming to an Auckland DHB facility for an outpatient appointment are able to bring one support person, from their “extended bubble” with them if required.

What Happens When I Arrive?

Staff will ask for your name and the details of the person you are visiting at the entrance. They will check if you have been nominated by a patient as one of their two visitors.

A nurse will then ask you some simple health screening questions to make sure it is safe for you to enter the hospital.

Your name and the details of your visit will be recorded and you will be given a sticker to wear. Wearing this sticker helps patients and our staff to know that it is safe for you to be visiting.

Can I Bring or Drop Off Food and Other Items?

In most areas, you can bring food and other items with you for your visitor. If you are unable to visit in person you can leave items at the entrance and they will be delivered to the ward.

You cannot drop off food to inpatients in mental health services.

How Do I Keep Safe While I am Visiting?

There are a few important safety steps you need to take throughout your visit:

  1. Wash your hands well and often;

  2. Keep a safe distance – stay 2 metres away from other people; and wear your entry sticker at all times.

Refreshments

In addition to the following cafes and food services, snack and cold drink vending machines are located in the main hospital corridors on most levels.

Makete – Level 5

  • Weekdays: 7am - 8pm
  • Weekends: 9am - 6pm

Jamaica Blue – Level 5

  • Weekdays: 6.30am – 8pm
  • Weekends and public holidays: 8am – 5pm

Planet Espresso – Level 5

  • Monday to Sunday: 6:30am – 6pm
  • Weekends: 7:30am – 5:30pm
  • Public holidays: Closed

Planet Espresso – Level 3

  • Monday to Friday: 7.30am – 3.30pm

Subway – Level 5

  • Monday to Friday: 6am-8pm
  • Weekends & public holidays: 8am-8pm

St Pierre Sushi – underneath Carpark A, Park Road

  • Seven days a week: 8am – 8pm

Columbus Coffee – underneath Carpark A, Park Road

  • Weekdays: 6.30am – 5:30pm
  • Weekends: 7:30am – 5pm

Public Transport

Buses
Buses are available outside the Main Entrance on Park Road.
For further bus information, see Auckland Transport, or phone 09 366 6400 or free on 0800 10 30 80 if outside the local calling area.

Taxis
A taxi phone is located in the Main Entrance on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the Main Entrance (Level 4).

Waitemata Shuttle Service  
This shuttle provides transport assistance for people living in the Waitemata DHB area with an appointment at Auckland City Hospital. For more information please call 0800 809 342 or 09 426 0918 or download the Community Shuttle information sheet. 

Cycling
Cycle storage is available for visitors in the entrance to Car Park A at Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area on Auckland Transport’s website

Trains
Auckland City and Starship Children's Hospitals are served by Grafton Station (an 8 minute walk away for the Western line) and Newmarket Station (a 12 minute walk for the Eastern and Southern lines).

Get directions

Parking

There are two carparks at Auckland City and Starship Children's Hospital.

Visitors and patients to Auckland City Hospital should use Carpark A. This is situated at the front of the hospital and accessed from Park Road. There is also a free 15 minute drop off and pick up in this car park. 

Visitors and patients to Starship Children’s Hospital should use Carpark B behind Starship, which is accessed from Grafton Road or Park Road.

Disability parking & wheelchairs

Disability parking is available in both Car Park A & Car Park B. There are wheelchair bays on ALL levels. Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.

Public Parking Fees 

If you are a patient or close family member who needs to use the carpark for an extended period then please talk to your Charge Nurse if you are facing financial pressures, as we may be able to help. 

0 - 15 mins

$0

15 - 30 mins

$3

30 mins - 1 hour

$5

1 - 2 hours

$7.50

2 - 3 hours

$9.50

3 - 4 hours

$11

4 - 5 hours

$13

5 - 6 hours

$15

6 - 7 hours

$17

7 - 8 hours

$19

Lost Ticket

$20

 

Emergency Department
For urgent or critical care, drivers should follow the signs to the Emergency Department which is clearly signposted from the entrance.

Transition Lounge Parking
Patients can wait in the comfort of the Transition Lounge after discharge while they are waiting for relatives to collect them. The Transition Lounge is located on Level 5 of the Support Building.

There is a free 15 minute drop off and pick up in car park A (opposite the Transition Lounge). There are also two car parking spaces, (marked in blue) opposite the Transition Lounge, where relatives can park for 5 minutes while they collect their family member.

Accommodation

Te Whare Awhina

Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meet the entry criteria.

Accommodation is short term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region will be considered on a case by case basis. Patients themselves are not eligible for accommodation.

We can accommodate a maximum of 3 whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.

All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.

Contact Te Whare Awhina:  09 307 4949  ext 25830.

Pharmacy

Hospital Pharmacy

Medications are dispensed to inpatients while they are in hospital, by the hospital pharmacy.

Auckland City Hospital Pharmacy

This is a retail pharmacy situated in the shopping area on Level 5.

Monday to Friday: 8am - 6pm
Saturday/Sunday: 10am - 4pm 

Phone: (09) 307 8997
Location: Level 5, Support Building

Security

Security Officers are on duty 24 hours a day. They patrol all of the facilities on the hospital site.

The hospital and wards are locked down each night at 8pm and security guards are stationed at the Level 4 Main Entrance and the Accident and Emergency Department on Level 2.

Support Services

Chaplaincy

The Chaplaincy Service is available to all patients, their whanau/ families and hospital staff.…

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Interpreting Services

A 24-hour service is available through wards/departments for those patients who require it.…

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Volunteers

The Volunteer Site Ambassadors provide friendly assistance enabling people to find their way around the new hospital, clinics, wards and other facilities as required.…

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Transition Lounge

Monday to Friday, 9am - 7pm. Phone: (09) 307 4949, ext 25501…

More PDF

Hospital Fees

Will your healthcare at ADHB cost you anything?

New Zealand has a publicly funded healthcare system for New Zealand citizens and permanent residents.…

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The Kaiatawhai Service

The service is designed to ensure that the cultural and spiritual needs of Māori patients and their whānau are met.…

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Other

Auckland City Hospital Retail Shops

Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist, and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.

Paperplus Book & Gift Shop

  • Mon, Tues, Thurs, Fri: 8am – 6.30pm
  • Wednesday: 8am – 6.30pm
  • Saturday: 9am – 7pm
  • Sunday: 9am – 5pm
  • Public holidays: Closed

Other Services Nearby
On Park Road, just two minutes walk from the hospital, there are a number of shops including eat in or takeaway food,  petrol station, dairy, superette and hairdresser.

Newmarket shopping centre has a full range of shops. It is 10 minutes walk across the Domain or a quick trip on a Link Bus.

Banking

Money machines are located:

  • In the main hospital building, Level 5 retail area, next to Planet Espresso.
  • On Level 3 of Starship Children’s Hospital.
  • ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays.

Internet/Wifi hotspots
Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.

Telephones
Coin and card operated telephones are available in the hospital main corridors on all floors. Phone cards can be purchased at the shops on Level 5. 

  • Phone

    (09) 367 0000

  • Patient enquiries

    (09) 375 4300

  • Known extension/pager

    (09) 307 4949

  • Admission & Planning Unit

    Ext 24210 / 23225 | Fax: (09) 375 7038

  • Acute Referrals Service

    (09) 375 7030, Ext: 24048 |Fax: (09) 307 2858

  • Emergency Department

    (09) 376 0000, open 24 hours / 7 days

  • Outpatient appointments & surgical booking enquiries

    (09) 638 0400 / scheduling@adhb.govt.nz 

Mental Health Services

  • 24 Hour Crisis Line

    0800 800717

  • GP / External Specialist Help Desk

    (09) 307 2800

Website

2 Park Road
Grafton
Auckland 1023

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Get directions

Street Address

2 Park Road
Grafton
Auckland 1023

Postal Address

Private Bag 92 024
Auckland Mail Centre
Auckland 1142