Auckland City Hospital
2 Park Road
Auckland City Hospital is New Zealand's largest public hospital and clinical research facility. As one of the leading public healthcare providers in the country, it is committed to excellence in patient care, research, training, and community service.
The hospital brings together the services of Greenlane Clinical Centre and the National Women's Hospital into one building, and links with Starship Children's Hospital.
These services combined make the Auckland District Health Board the largest trainer of doctors in New Zealand, with approximately 1,477 medical staff.
Auckland City Hospital has the largest elective surgery delivery system in the country with 23,000 patient discharges every year. The hospital undertakes an average of 30,000 acute surgical discharges and 66,000 acute medical and rehabilitation discharges every year.
Some of the specialist services provided by the Auckland City Hospital for the whole of New Zealand are:
- Organ transplants (heart, lung, and liver)
- Acute major airway obstruction transferred for laser or stent placement
- Massive haemoptysis surgery
- Hepatic surgery
- Specialist paediatric services
- Epilepsy surgery
- Deep brain stimulation
- High-risk obstetrics
- Intensive care
The interior of the main building in Auckland City Hospital is not the usual clinical hospital ambience the public may be used to. The use of warm colours and fabrics ensure a welcoming environment for patients and visitors.
The architects have designed a building which ensures that all the wards have access to natural light. The final design is an 'H' shape and has a very large internal courtyard which is flooded with natural light.
All Auckland District Health Board facilities are smoke free.
Healthy communities – World-class healthcare – Achieved together
Kia kotahi te oranga mo te iti me te rahi o te hāpori
Our aim is to achieve the right mix of services for the people of Auckland City, while balancing the needs of people who live outside our area and require our tertiary services.
Welcome, Haere Mai
Aim high, Angamua
Click on a service below for all contact details
- Acute Pain Clinic - Nurse Led More Info
- Adult Acute Mental Health Unit - Te Whetu Tawera More Info
- Adult Acute Mental Health Unit - Te Whetu Tawera More Info
- Allied Health More Info
- Anaesthesia More Info
- Auckland City Hospital Pharmacy More Info
- Auckland Regional Vascular Services More Info
- Cardiology More Info
- Cardiothoracic and Vascular Intensive Care and High Dependency Unit More Info
- Clinical Haematology More Info
- Clinical Immunology and Allergy More Info
- Clinical Skills Centre More Info
- Department of Critical Care Medicine More Info
- Emergency Department More Info
- ENT - Otorhinolaryngology (ORL) More Info
- Gastroenterology and Hepatology More Info
- General Medicine More Info
- General Surgery More Info
- Genetic Health Service NZ - Northern Hub More Info
- GP Liaisons More Info
- Gynaecology More Info
- Haemophilia Centre More Info
- High Risk Midwifery Team More Info
- Infectious Diseases More Info
- Labour & Birthing Suite More Info
- LabPlus More Info
- Maternity/ Pregnancy Care More Info
- Multiple Sclerosis Nursing Team More Info
- Neurology More Info
- Neurosurgery More Info
- New Zealand Liver Transplant Unit (NZLTU) More Info
- Nutrition More Info
- NZMFMN - Auckland More Info
- Older People's Health More Info
- Oncology Services More Info
- Oral & Maxillofacial Surgery - Regional Service More Info
- Orthopaedics More Info
- Pacific Health More Info
- Radiation Therapy More Info
- Radiology More Info
- Regional Urology More Info
- Renal Medicine More Info
- Respiratory Services More Info
- Starship Newborn Services More Info
- The Auckland Regional Huntington’s Disease Service More Info
- Trauma More Info
- Women's & Pelvic Physiotherapy More Info
- Women’s Health SMILE Pregnancy Care More Info
- Auckland City Hospital - Site Map (PDF, 214.8 KB)
- ADHB Catchment Area (PDF, 1.5 MB)
- List of Fees for GP Practices in the Auckland DHB Region (PDF, 397.5 KB)
COVID-19 Level 2 update.
Whānau and friends play an important role in the wellbeing of the patients that we care for. While restrictions are in place to help keep everyone safe, we want to make sure that you get the support and information you need to stay in touch with your loved one while remaining safe.
Special visiting rules are now in place across all our sites. These limit the number of people who can visit a patient and how often they can visit. We need to do this to help stop the spread of COVID-19 and to protect sick patients who may be at more risk of the impact of COVID-19.
Can I Visit an Inpatient at Auckland DHB?
Nearly all inpatients can choose two people from the same “extended bubble” to visit them.
Visitors need to be fourteen years of age or older.
One of these two people can visit for up to two hours, every day.
You can swap between the two people on different days.
In a small number of circumstances additional visitors or visits or longer visits may be possible. These need to be discussed with the ward before you visit.
Please note that additional restrictions are in place for cancer and blood services.
What Times can I Visit an Inpatient?
You can visit for up to two hours, anytime between 7.00am and 8.00pm. Make sure you co-ordinate with the other nominated visitor to make sure you are not visiting on the same day.
Can I Support and Visit a Mother During Labour and Her Inpatient Stay?
One support person can stay with a woman during her labour and delivery. After a baby is born a mother and her baby can have visits from one of two nominated people, once every day, as above.
Can I visit an Inpatient who is diagnosed with COVID-19?
In some situations, one nominated person can visit an inpatient who is diagnosed with COVID-19. Some important safety steps need to be carried out before anyone can visit, so it is important that you contact the ward before turning up. Here are the things you need to do to make sure you stay safe:
Before visiting: the risk of visiting a patient will be assessed before any visits can be agreed to. If it is safe to visit, you will be told about the risk of visiting.
During your visit: you will need to wear protective equipment and follow the instructions of staff, in order to keep safe.
After your visit: the Auckland Regional Public Health Service will get in touch as you will have been in contact with COVID-19.
Can I Come with Someone for Their Outpatient Appointment?
Patients coming to an Auckland DHB facility for an outpatient appointment are able to bring one support person, from their “extended bubble” with them if required.
What Happens When I Arrive?
Staff will ask for your name and the details of the person you are visiting at the entrance. They will check if you have been nominated by a patient as one of their two visitors.
A nurse will then ask you some simple health screening questions to make sure it is safe for you to enter the hospital.
Your name and the details of your visit will be recorded and you will be given a sticker to wear. Wearing this sticker helps patients and our staff to know that it is safe for you to be visiting.
Can I Bring or Drop Off Food and Other Items?
In most areas, you can bring food and other items with you for your visitor. If you are unable to visit in person you can leave items at the entrance and they will be delivered to the ward.
You cannot drop off food to inpatients in mental health services.
How Do I Keep Safe While I am Visiting?
There are a few important safety steps you need to take throughout your visit:
Wash your hands well and often;
Keep a safe distance – stay 2 metres away from other people; and wear your entry sticker at all times.
In addition to the following cafes and food services, snack and cold drink vending machines are located in the main hospital corridors on most levels.
Makete – Level 5
- Weekdays: 7am - 8pm
- Weekends: 9am - 6pm
Jamaica Blue – Level 5
- Weekdays: 6.30am – 8pm
- Weekends and public holidays: 8am – 5pm
Planet Espresso – Level 5
- Monday to Sunday: 6:30am – 6pm
- Weekends: 7:30am – 5:30pm
- Public holidays: Closed
Planet Espresso – Level 3
- Monday to Friday: 7.30am – 3.30pm
Subway – Level 5
- Monday to Friday: 6am-8pm
- Weekends & public holidays: 8am-8pm
St Pierre Sushi – underneath Carpark A, Park Road
- Seven days a week: 8am – 8pm
Columbus Coffee – underneath Carpark A, Park Road
- Weekdays: 6.30am – 5:30pm
- Weekends: 7:30am – 5pm
Buses are available outside the Main Entrance on Park Road.
For further bus information, see Auckland Transport, or phone 09 366 6400 or free on 0800 10 30 80 if outside the local calling area.
A taxi phone is located in the Main Entrance on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the Main Entrance (Level 4).
Waitemata Shuttle Service
This shuttle provides transport assistance for people living in the Waitemata DHB area with an appointment at Auckland City Hospital. For more information please call 0800 809 342 or 09 426 0918 or download the Community Shuttle information sheet.
Cycle storage is available for visitors in the entrance to Car Park A at Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area on Auckland Transport’s website
Auckland City and Starship Children's Hospitals are served by Grafton Station (an 8 minute walk away for the Western line) and Newmarket Station (a 12 minute walk for the Eastern and Southern lines).
There are two carparks at Auckland City and Starship Children's Hospital.
Visitors and patients to Auckland City Hospital should use Carpark A. This is situated at the front of the hospital and accessed from Park Road. There is also a free 15 minute drop off and pick up in this car park.
Visitors and patients to Starship Children’s Hospital should use Carpark B behind Starship, which is accessed from Grafton Road or Park Road.
Disability parking & wheelchairs
Disability parking is available in both Car Park A & Car Park B. There are wheelchair bays on ALL levels. Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.
Public Parking Fees
If you are a patient or close family member who needs to use the carpark for an extended period then please talk to your Charge Nurse if you are facing financial pressures, as we may be able to help.
0 - 15 mins
15 - 30 mins
30 mins - 1 hour
1 - 2 hours
2 - 3 hours
3 - 4 hours
4 - 5 hours
5 - 6 hours
6 - 7 hours
7 - 8 hours
For urgent or critical care, drivers should follow the signs to the Emergency Department which is clearly signposted from the entrance.
Transition Lounge Parking
Patients can wait in the comfort of the Transition Lounge after discharge while they are waiting for relatives to collect them. The Transition Lounge is located on Level 5 of the Support Building.
There is a free 15 minute drop off and pick up in car park A (opposite the Transition Lounge). There are also two car parking spaces, (marked in blue) opposite the Transition Lounge, where relatives can park for 5 minutes while they collect their family member.
Te Whare Awhina
Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meet the entry criteria.
Accommodation is short term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region will be considered on a case by case basis. Patients themselves are not eligible for accommodation.
We can accommodate a maximum of 3 whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.
All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.
Contact Te Whare Awhina: 09 307 4949 ext 25830.
Medications are dispensed to inpatients while they are in hospital, by the hospital pharmacy.
Auckland City Hospital Pharmacy
This is a retail pharmacy situated in the shopping area on Level 5.
Monday to Friday: 8am - 6pm
Saturday/Sunday: 10am - 4pm
Phone: (09) 307 8997
Location: Level 5, Support Building
Security Officers are on duty 24 hours a day. They patrol all of the facilities on the hospital site.
The hospital and wards are locked down each night at 8pm and security guards are stationed at the Level 4 Main Entrance and the Accident and Emergency Department on Level 2.
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Auckland City Hospital Retail Shops
Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist, and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.
Paperplus Book & Gift Shop
- Mon, Tues, Thurs, Fri: 8am – 6.30pm
- Wednesday: 8am – 6.30pm
- Saturday: 9am – 7pm
- Sunday: 9am – 5pm
- Public holidays: Closed
Other Services Nearby
On Park Road, just two minutes walk from the hospital, there are a number of shops including eat in or takeaway food, petrol station, dairy, superette and hairdresser.
Newmarket shopping centre has a full range of shops. It is 10 minutes walk across the Domain or a quick trip on a Link Bus.
Money machines are located:
- In the main hospital building, Level 5 retail area, next to Planet Espresso.
- On Level 3 of Starship Children’s Hospital.
- ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays.
Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.
Coin and card operated telephones are available in the hospital main corridors on all floors. Phone cards can be purchased at the shops on Level 5.
(09) 367 0000
(09) 375 4300
(09) 307 4949
Admission & Planning Unit
Ext 24210 / 23225
Acute Referrals Service
(09) 375 7030, Ext: 24048
(09) 376 0000, open 24 hours / 7 days
Outpatient appointments & surgical booking enquiries
(09) 638 0400 / firstname.lastname@example.org
Mental Health Services
24 Hour Crisis Line
GP / External Specialist Help Desk
(09) 307 2800
2 Park Road
2 Park Road
Private Bag 92 024
Auckland Mail Centre