Auckland City Hospital
2 Park Road
Auckland City Hospital is New Zealand's largest public hospital and clinical research facility. As one of the leading public healthcare providers in the country, it is committed to excellence in patient care, research, training, and community service.
The hospital brings together the services of Greenlane Clinical Centre and the National Women's Hospital into one building, and links with Starship Children's Hospital.
These services combined make the Auckland District Health Board the largest trainer of doctors in New Zealand, with approximately 1,477 medical staff.
Auckland City Hospital has the largest elective surgery delivery system in the country with 23,000 patient discharges every year. The hospital undertakes an average of 30,000 acute surgical discharges and 66,000 acute medical and rehabilitation discharges every year.
Some of the specialist services provided by the Auckland City Hospital for the whole of New Zealand are:
- Organ transplants (heart, lung, and liver)
- Acute major airway obstruction transferred for laser or stent placement
- Massive haemoptysis surgery
- Hepatic surgery
- Specialist paediatric services
- Epilepsy surgery
- Deep brain stimulation
- High-risk obstetrics
- Intensive care
The interior of the main building in Auckland City Hospital is not the usual clinical hospital ambience the public may be used to. The use of warm colours and fabrics ensure a welcoming environment for patients and visitors.
The architects have designed a building which ensures that all the wards have access to natural light. The final design is an 'H' shape and has a very large internal courtyard which is flooded with natural light.
All Auckland District Health Board facilities are smoke free.
Healthy communities – World-class healthcare – Achieved together
Kia kotahi te oranga mo te iti me te rahi o te hāpori
Our aim is to achieve the right mix of services for the people of Auckland City, while balancing the needs of people who live outside our area and require our tertiary services.
Welcome, Haere Mai
Aim high, Angamua
Click on a service below for all contact details
- Acute Pain Clinic - Nurse Led More Info
- Admission and Planning Unit (APU) More Info
- Adult Acute Mental Health Unit - Te Whetu Tawera More Info
- Allied Health More Info
- Anaesthesia More Info
- Auckland City Hospital Pharmacy More Info
- Auckland District Palliative Care Network More Info
- Auckland Regional Vascular Services More Info
- Cardiology More Info
- Cardiothoracic and Vascular Intensive Care and High Dependency Unit More Info
- Clinical Haematology More Info
- Clinical Immunology and Allergy More Info
- Clinical Skills Centre More Info
- Department of Critical Care Medicine More Info
- Emergency Department More Info
- ENT - Otorhinolaryngology (ORL) More Info
- Gastroenterology and Hepatology More Info
- General Medicine More Info
- General Surgery More Info
- Genetic Health Service NZ - Northern Hub More Info
- GP Liaisons More Info
- Gynaecology More Info
- Haemophilia Centre More Info
- High Risk Midwifery Team More Info
- Infectious Diseases More Info
- Inpatient Rehabilitation More Info
- Labour & Birthing Suite More Info
- LabPlus More Info
- Maternity/ Pregnancy Care More Info
- Multiple Sclerosis Nursing Team More Info
- Neurology More Info
- Neurosurgery More Info
- Newborn More Info
- New Zealand Liver Transplant Unit (NZLTU) More Info
- Nutrition More Info
- NZ Familial Gastrointestinal Cancer Service (NZFGCS) More Info
- NZMFMN - Auckland More Info
- Older People's Health More Info
- Oncology Services More Info
- Orthopaedics More Info
- Pacific Health More Info
- Palliative Care More Info
- Radiation Therapy More Info
- Radiology More Info
- Regional Urology More Info
- Renal Medicine More Info
- Respiratory Services More Info
- The Auckland Regional Huntington’s Disease Service More Info
- Trauma More Info
- Volunteers More Info
- Werry Workforce Whāraurau More Info
- Women's & Pelvic Physiotherapy More Info
Private Bag 92 024
Auckland Mail Centre
- Auckland City Hospital - Site Map (PDF, 214.8 KB)
- ADHB Catchment Area (PDF, 1.5 MB)
- List of Fees for GP Practices in the Auckland DHB Region (PDF, 397.5 KB)
Family/whānau and visitors are important when people are unwell or getting better, and so is rest. We recommend two visitors at a time at the bedside.
Visiting hours vary by hospital area. Other than special care areas (e.g. intensive care units), the visiting hours for most wards are from 11am to 8pm, with patient rest hours between 1pm and 3pm. Please avoid visiting during patient rest hours, if possible. If visiting after 8pm, visitors must report to security at the reception desk on Level 5. To confirm the visiting hours for a particular ward, phone the hospital on 09 367 0000. To visit outside of these times, for longer visits or larger group visits, please talk to the charge nurse of the ward.
Family/whānau rooms are available on each ward. We ask that visitors are considerate of other patients and keep noise levels down when visiting, and supervise children at all times. Please do not visit if you are unwell.
In addition to the following cafes and food services, snack and cold drink vending machines are located in the main hospital corridors on most levels.
Makete – Level 5
- Weekdays: 7am - 8pm
- Weekends: 9am - 6pm
Jamaica Blue – Level 5
- Weekdays: 6.30am – 8pm
- Weekends and public holidays: 8am – 5pm
Planet Espresso – Level 5
- Monday to Sunday: 6:30am – 6pm
- Weekends: 7:30am – 5:30pm
- Public holidays: Closed
Planet Espresso – Level 3
- Monday to Friday: 7.30am – 3.30pm
Subway – Level 5
- Monday to Friday: 6am-8pm
- Weekends & public holidays: 8am-8pm
St Pierre Sushi – underneath Carpark A, Park Road
- Seven days a week: 8am – 8pm
Columbus Coffee – underneath Carpark A, Park Road
- Weekdays: 6.30am – 5:30pm
- Weekends: 7:30am – 5pm
Buses are available outside the Main Entrance on Park Road.
For further bus information, see Auckland Transport, or phone 09 366 6400 or free on 0800 10 30 80 if outside the local calling area.
A taxi phone is located in the Main Entrance on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the Main Entrance (Level 4).
Waitemata Shuttle Service
This shuttle provides transport assistance for people living in the Waitemata DHB area with an appointment at Auckland City Hospital. For more information please call 0800 809 342 or 09 426 0918 or download the Community Shuttle information sheet.
Cycle storage is available for visitors in the entrance to Car Park A at Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area on Auckland Transport’s website
Auckland City and Starship Children's Hospitals are served by Grafton Station (an 8 minute walk away for the Western line) and Newmarket Station (a 12 minute walk for the Eastern and Southern lines).
There are two carparks at Auckland City and Starship Children's Hospital.
Visitors and patients to Auckland City Hospital should use Carpark A. This is situated at the front of the hospital and accessed from Park Road. There is also a free 15 minute drop off and pick up in this car park.
Visitors and patients to Starship Children’s Hospital should use Carpark B behind Starship, which is accessed from Grafton Road or Park Road.
Disability parking & wheelchairs
Disability parking is available in both Car Park A & Car Park B. There are wheelchair bays on ALL levels. Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.
Public Parking Fees
If you are a patient or close family member who needs to use the carpark for an extended period then please talk to your Charge Nurse if you are facing financial pressures, as we may be able to help.
0 - 15 mins
15 - 30 mins
30 mins - 1 hour
1 - 2 hours
2 - 3 hours
3 - 4 hours
4 - 5 hours
5 - 6 hours
6 - 7 hours
7 - 8 hours
For urgent or critical care, drivers should follow the signs to the Emergency Department which is clearly signposted from the entrance.
Transition Lounge Parking
Patients can wait in the comfort of the Transition Lounge after discharge while they are waiting for relatives to collect them. The Transition Lounge is located on Level 5 of the Support Building.
There is a free 15 minute drop off and pick up in car park A (opposite the Transition Lounge). There are also two car parking spaces, (marked in blue) opposite the Transition Lounge, where relatives can park for 5 minutes while they collect their family member.
Te Whare Awhina
Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meet the entry criteria.
Accommodation is short term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region will be considered on a case by case basis. Patients themselves are not eligible for accommodation.
We can accommodate a maximum of 3 whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.
All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.
Contact Te Whare Awhina: 09 307 4949 ext 25830.
Medications are dispensed to inpatients while they are in hospital, by the hospital pharmacy.
Auckland City Hospital Pharmacy
This is a retail pharmacy situated in the shopping area on Level 5.
Monday to Friday: 8am - 6pm
Saturday/Sunday: 10am - 4pm
Phone: (09) 307 8997
Location: Level 5, Support Building
Security Officers are on duty 24 hours a day. They patrol all of the facilities on the hospital site.
The hospital and wards are locked down each night at 8pm and security guards are stationed at the Level 4 Main Entrance and the Accident and Emergency Department on Level 2.
The Chaplaincy Service is available to all patients, their whanau/ families and hospital staff.…
A 24-hour service is available through wards/departments for those patients who require it.…
The Volunteer Site Ambassadors provide friendly assistance enabling people to find their way around the new hospital, clinics, wards and other facilities as required.…
Monday to Friday, 9am - 7pm. Phone: (09) 307 4949, ext 25501…
Will your healthcare at ADHB cost you anything?
New Zealand has a publicly funded healthcare system for New Zealand citizens and permanent residents.…
The Kaiatawhai Service
The service is designed to ensure that the cultural and spiritual needs of Māori patients and their whānau are met.…
Auckland City Hospital Retail Shops
Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist, and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.
Paperplus Book & Gift Shop
- Mon, Tues, Thurs, Fri: 8am – 6.30pm
- Wednesday: 8am – 6.30pm
- Saturday: 9am – 7pm
- Sunday: 9am – 5pm
- Public holidays: Closed
Other Services Nearby
On Park Road, just two minutes walk from the hospital, there are a number of shops including eat in or takeaway food, petrol station, dairy, superette and hairdresser.
Newmarket shopping centre has a full range of shops. It is 10 minutes walk across the Domain or a quick trip on a Link Bus.
Money machines are located:
- In the main hospital building, Level 5 retail area, next to Planet Espresso.
- On Level 3 of Starship Children’s Hospital.
- ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays.
Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.
Coin and card operated telephones are available in the hospital main corridors on all floors. Phone cards can be purchased at the shops on Level 5.
(09) 367 0000
(09) 375 4300
(09) 307 4949
Admission & Planning Unit
Ext 24210 / 23225 | Fax: (09) 375 7038
Acute Referrals Service
(09) 375 7030, Ext: 24048 |Fax: (09) 307 2858
(09) 376 0000, open 24 hours / 7 days
Outpatient appointments & surgical booking enquiries
(09) 638 0400 / firstname.lastname@example.org
Mental Health Services
24 Hour Crisis Line
GP / External Specialist Help Desk
(09) 307 2800
2 Park Road
2 Park Road
Private Bag 92 024
Auckland Mail Centre