Support Services

Transition Lounge

Monday to Friday, 9am - 7pm. Phone: (09) 307 4949, ext 25501

Situated on Level 5, inside the Main Entrance of the Support Building, the Transition Lounge provides experienced nurses available to supervise your care while you wait, and to assist you to your drop off/pick up point just outside. A nurse from the Transition Lounge is usually available to come up to your ward and assist with your transfer to the Lounge.

There is comfortable lazyboy seating, TV, phone, daily newspaper, magazines and refreshments, free of charge to patients. The facility is also available for outpatients and relatives waiting for patients in day surgery.

Picking up a family member or friend

Many of our patients are transferred to the Transition Lounge at Auckland City Hospital when they are ready to go home.

The Transition Lounge is a comfortable and convenient place located close to the hospital entrance (opposite Car Park A). 

As you enter from Park Road, go up the ramp on your right, stay in the left hand lane.  There is a free 20 minute pick up zone on your left as you go past the hospital entrance.

Enter the hospital through the main entrance opposite car park A.  The Transition Lounge is just around the corner from the information desk on your left.

For drivers picking up: enter from Park Rd, turn right and drive up the ramp and stop outside the entrance to the Support Building (previously the old Auckland Hospital), walk inside the main doors and turn to your right.


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  • Phone

    (09) 367 0000

  • Patient enquiries

    (09) 375 4300

  • Known extension/pager

    (09) 307 4949

  • Acute Referrals Service

    (09) 375 7030, Ext: 24048 

  • Emergency Department

    (09) 367 0000, open 24 hours / 7 days

  • Outpatient appointments & surgical booking enquiries

    (09) 638 0400 / scheduling@adhb.govt.nz 

Mental Health Services

  • 24 Hour Crisis Line

    0800 800717

  • GP / External Specialist Help Desk

    (09) 307 2800


2 Park Road
Auckland 1023

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Get directions

Street Address

2 Park Road
Auckland 1023

Postal Address

Private Bag 92 024
Auckland Mail Centre
Auckland 1142