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Tui Ora - Community and Cultural Services

Community Health Service, Kaupapa Māori, Social

Today

Description

Tui Ora is the largest community-based health and social services provider in Taranaki. We are a kaupapa Māori organisation built on the aspirations of all Taranaki iwi. 

Together we enhance whānau wellness and quality of living. We deliver our kaupapa out of four hubs across the rohe in New Plymouth, Waitara, Hāwera and Ōpunake.

Tui Ora provide a range of services, including:

Our Community and Cultural Services provide support for children/tamariki, youth/rangatahi, parents, aging persons/pāhake, and elders/kaumātua in all areas of wellbeing. This includes screening and prevention, cultural support, immunisations, parenting support, whānau ora and more. 

Read about our Community and Cultural Services in full below.

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Anyone can access

Contact us

Make an appointment

In addition to our regular Tuesday & Thursday hours for GP appointments, our Domett St clinic is open by appointment for a range of other Tui Ora services, please get in touch with us to arrange a suitable time

Referral

Charges

No fees apply. 

We have a GP clinic Tui Ora Family Health where usual fees apply for consults and other associated services.

Fees and Charges Categorisation

Free

Hours

Mon – Fri 8:30 AM – 5:00 PM

Public Holidays: Closed Waitangi Day (6 Feb), Taranaki Anniversary (11 Mar), Good Friday (29 Mar), Easter Sunday (31 Mar), Easter Monday (1 Apr), ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct).

Languages Spoken

English, Māori

Services Provided

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule. Flu and MMR vaccinations are available at our New Plymouth clinic, 36 Maratahu St, Monday to Friday. Outreach Immunisation Service: Our service provides immunisations to children aged from 0-5 years in a range of settings including the home. In particular we help tamariki who have fallen behind with scheduled vaccinations, and make a significant effort to trace and follow up referrals from GPs and practice nurses. A strong objective of our service is to link families back into other primary health services, including those provided by Tui Ora. Our staff include an immunisation coordinator and a registered nurse/vaccinator. We are a mobile service, working and travelling throughout the community one day a week.

  • Measles / Mumps / Rubella (MMR) vaccine
  • Adult flu vaccine
  • Childhood immunisation programme
  • Catch-up missed vaccinations
  • Child flu vaccine

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

Flu and MMR vaccinations are available at our New Plymouth clinic, 36 Maratahu St, Monday to Friday.

Outreach Immunisation Service: Our service provides immunisations to children aged from 0-5 years in a range of settings including the home. In particular we help tamariki who have fallen behind with scheduled vaccinations, and make a significant effort to trace and follow up referrals from GPs and practice nurses. A strong objective of our service is to link families back into other primary health services, including those provided by Tui Ora. Our staff include an immunisation coordinator and a registered nurse/vaccinator. We are a mobile service, working and travelling throughout the community one day a week.

COVID-19 Vaccination

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator. COVID-19 vaccinations are available at our New Plymouth clinic, 36 Maratahu St, from Monday to Friday These are walk-in, no appointment necessary We can provide support with transportation if necessary, or come to you

  • Pfizer vaccine (12+ years)
  • Child Pfizer vaccine (5-11 years)
  • No appointment required
  • Walk in
  • Child Pfizer vaccine (6 months - 4 years)

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

COVID-19 vaccinations are available at our New Plymouth clinic, 36 Maratahu St, from Monday to Friday

These are walk-in, no appointment necessary

We can provide support with transportation if necessary, or come to you

My Vaccination Documents - get in person

Our service can help you request and print the following documents: International Travel Vaccination Certificate Your vaccination record

Our service can help you request and print the following documents:

  • International Travel Vaccination Certificate
  • Your vaccination record
Tamariki Ora / Well Child Nursing:

This is a free, mobile service operating in Mōkau, Waitara, Inglewood, Coastal Taranaki and New Plymouth. We help all whānau with tamariki/children aged from 6 weeks to 4 years, working alongside them so they can find their way forward on any issues around parenting and childcare. We provide Well Child checks, whānau support and information, as well as offering advice on nutrition, breastfeeding, immunisation, sleep and baby's growth. In addition, we can immunise children at home if whānau are not able to get to their GP. Care continues through to free B4 School checks with hearing and vision tests, early dental care, registration with dental services, as well as information and advocacy. Referrals Self All other referral sources including LMC Tiki Toa programme: Tiki Toa is a collaborative project with the Department of Conservation (DOC), Taranaki Mounga Project, Te Pihipihinga Kakano Mai I Rangiatea and Devon Intermediate. Developed for intermediate school-age children, it focuses on facilitating a connection to Maunga Taranaki, te taiao (natural environment) and Te Ao Māori (Māori world view) to support and improve holistic wellbeing.

This is a free, mobile service operating in Mōkau, Waitara, Inglewood, Coastal Taranaki and New Plymouth. We help all whānau with tamariki/children aged from 6 weeks to 4 years, working alongside them so they can find their way forward on any issues around parenting and childcare. We provide Well Child checks, whānau support and information, as well as offering advice on nutrition, breastfeeding, immunisation, sleep and baby's growth.

In addition, we can immunise children at home if whānau are not able to get to their GP. Care continues through to free B4 School checks with hearing and vision tests, early dental care, registration with dental services, as well as information and advocacy.

Referrals

  • Self
  • All other referral sources including LMC

Tiki Toa programme: Tiki Toa is a collaborative project with the Department of Conservation (DOC), Taranaki Mounga Project, Te Pihipihinga Kakano Mai I Rangiatea and Devon Intermediate. Developed for intermediate school-age children, it focuses on facilitating a connection to Maunga Taranaki, te taiao (natural environment) and Te Ao Māori (Māori world view) to support and improve holistic wellbeing.

Youth mentoring / development

Tui Ora Youth Service helps young people aged between 16-18 to access education, training or work-based learning. These young people are Not in Education Employment or Training (NEET) or are receiving a Work and Income Youth Payment (YP) or Young Parent Payment (YPP). Kaimahi support taiohi to identify strengths, develop goals, and work towards their aspirations by developing a plan. Kaimahi also facilitate and support taiohi access to courses including budgeting, parenting, and work readiness. Offices based in New Plymouth and Hāwera. Referrals Self Work and Income New Zealand Schools Community health and social service providers

Tui Ora Youth Service helps young people aged between 16-18 to access education, training or work-based learning. These young people are Not in Education Employment or Training (NEET) or are receiving a Work and Income Youth Payment (YP) or Young Parent Payment (YPP). Kaimahi support taiohi to identify strengths, develop goals, and work towards their aspirations by developing a plan. Kaimahi also facilitate and support taiohi access to courses including budgeting, parenting, and work readiness. Offices based in New Plymouth and Hāwera.

Referrals

  • Self
  • Work and Income New Zealand
  • Schools
  • Community health and social service providers
Pregnancy and parenting

Tiaki Ūkaipō Breastfeeding & Community Support: Our programme supports mothers with their breastfeeding. Mothers are given one on one support and advice from a lactation consultant or, if appropriate, a peer supporter. These are other mothers, trained to provide a listening ear and advice to ensure a positive outcome for mother and baby when breastfeeding is a challenge. Home visits and clinics are available. Referrals Self Whānau/family Lead Maternity Carer (LMC), midwives, GPs, and all other referrers Antenatal Classes: Our service offers a free childbirth education course, taught by a qualified childbirth educator. Mothers and whānau attending classes receive all the information they need to help them understand pregnancy, labour, birth and caring for pēpe/newborn baby. Classes are held at the Maru Wehi Haupra complex on Maratahu St. Please get in touch with us for more information.

  • Breastfeeding support
  • Postnatal support
  • Young mums
  • Parenting education

Tiaki Ūkaipō Breastfeeding & Community Support: Our programme supports mothers with their breastfeeding. Mothers are given one on one support and advice from a lactation consultant or, if appropriate, a peer supporter. These are other mothers, trained to provide a listening ear and advice to ensure a positive outcome for mother and baby when breastfeeding is a challenge. Home visits and clinics are available.

Referrals

  • Self
  • Whānau/family
  • Lead Maternity Carer (LMC), midwives, GPs, and all other referrers

Antenatal Classes: Our service offers a free childbirth education course, taught by a qualified childbirth educator. Mothers and whānau attending classes receive all the information they need to help them understand pregnancy, labour, birth and caring for pēpe/newborn baby. Classes are held at the Maru Wehi Haupra complex on Maratahu St. Please get in touch with us for more information.

Note: PDF downloads require the free Adobe Reader application to view.

Wellness / healthy lifestyle

Taranaki Stop Smoking Service: The Taranaki Stop Smoking Service is delivered by qualified Quit Coaches providing group programmes, clinics or one-on-one support. The service is free, confidential, and we can come to you at any time - wherever you are. We know quitting is tough and group programmes enable you to give up alongside family, friends, or work colleagues. Chances are, if those around you are determined o break the habit, you will be too. The programme includes weekly support and on enrolment we can provide free patches, lozenges and gum, as well as advice on vaping. Referrals The Smoking Cessation Referral pathway is simple. People are referred via best practice (GPs), a smoking cessation form (Te Whatu Ora / TDHB), or TSSS referral form (all other referrers including self-referrals). Nutrition and Physical Activity: This programme is designed to provide communities, groups and whānau across Taranaki with opportunities to improve regular physical activity and increase knowledge of healthy eating. We provide education sessions, policy development and physical activity programmes such as Fit4Life. We work with other services on new initiatives in response to requests from the community. Please get in touch for more information.

  • Healthy eating
  • Smoking cessation (Stop smoking)

Taranaki Stop Smoking Service: The Taranaki Stop Smoking Service is delivered by qualified Quit Coaches providing group programmes, clinics or one-on-one support. The service is free, confidential, and we can come to you at any time - wherever you are. We know quitting is tough and group programmes enable you to give up alongside family, friends, or work colleagues. Chances are, if those around you are determined o break the habit, you will be too. The programme includes weekly support and on enrolment we can provide free patches, lozenges and gum, as well as advice on vaping.

Referrals
The Smoking Cessation Referral pathway is simple. People are referred via best practice (GPs), a smoking cessation form (Te Whatu Ora / TDHB), or TSSS referral form (all other referrers including self-referrals).

Nutrition and Physical Activity: This programme is designed to provide communities, groups and whānau across Taranaki with opportunities to improve regular physical activity and increase knowledge of healthy eating. We provide education sessions, policy development and physical activity programmes such as Fit4Life. We work with other services on new initiatives in response to requests from the community. Please get in touch for more information.

Note: PDF downloads require the free Adobe Reader application to view.

Injury support services

Injury Prevention: The programme focuses on reducing injuries among children. This is delivered through community prevention education and other programmes alongside Kidsafe Taranaki Trust and New Pymouth Injury Safe Trust.

Injury Prevention: The programme focuses on reducing injuries among children. This is delivered through community prevention education and other programmes alongside Kidsafe Taranaki Trust and New Pymouth Injury Safe Trust.

Taranaki Suicide Prevention and Postvention

Service helps promote and coordinate actions undertaken by existing Taranaki services contributing to suicide prevention and postvention. This includes increasing community awareness, coordinating training, education, and supporting communities to design their own initiatives to reduce self-harm and suicide. Coordinator can facilitate workshops to businesses and organisations to inform about prevention, myths and facts, and how to initiate conversations.

Service helps promote and coordinate actions undertaken by existing Taranaki services contributing to suicide prevention and postvention. This includes increasing community awareness, coordinating training, education, and supporting communities to design their own initiatives to reduce self-harm and suicide. Coordinator can facilitate workshops to businesses and organisations to inform about prevention, myths and facts, and how to initiate conversations.

Note: PDF downloads require the free Adobe Reader application to view.

Information & support
Whānau Ora

Whānau Ora Service: Our staff called kaiārahi, kaiāwhina and kai hāpai work with a whole whānau to address different aspects of health and wellbeing. They are navigators/advocates who support individuals within a whānau to address a range of issues including education, housing, transport, budgeting and health. There is emphasis on pathway planning - supporting the whānau to plan for the future, set goals, make changes and advance their aspirations. Services include: Emergency Housing Support Kaitautoko Ngā Tini Whetū Community Connectors Māori Disability support Whānau Hāpai service Please get in touch with us for more details on our services.

  • Kaupapa Māori

Whānau Ora Service: Our staff called kaiārahi, kaiāwhina and kai hāpai work with a whole whānau to address different aspects of health and wellbeing. They are navigators/advocates who support individuals within a whānau to address a range of issues including education, housing, transport, budgeting and health. There is emphasis on pathway planning - supporting the whānau to plan for the future, set goals, make changes and advance their aspirations.

Services include:

  • Emergency Housing Support
  • Kaitautoko
  • Ngā Tini Whetū
  • Community Connectors
  • Māori Disability support
  • Whānau Hāpai service

Please get in touch with us for more details on our services.

Education and training

Oranga Mokopuna programme: The Oranga Mokopuna programme is for Early Childhood Centres (ECEs), kohanga reo and early childcare providers. The programme works with the centres to enhance nutrition, active movement and promote breastfeeding with staff and whānau. It provides interactive and practical support, resources and information.

  • Pre-school education
  • Skills courses

Oranga Mokopuna programme: The Oranga Mokopuna programme is for Early Childhood Centres (ECEs), kohanga reo and early childcare providers. The programme works with the centres to enhance nutrition, active movement and promote breastfeeding with staff and whānau. It provides interactive and practical support, resources and information.

Pāhake Programme (Aged Persons)

The goal of this programme is to provide opportunities for people to age positively, where they are highly valued and recognised as an integral part of whānau and communities. It is open to people between the ages of 55-75. It focuses on three areas: health education, fitness and mobility, and the opportunity to explore and participate in Te Ao Māori. Participants take part in activities, outings and workshops as well as listening to presentations from agencies and organisations.

The goal of this programme is to provide opportunities for people to age positively, where they are highly valued and recognised as an integral part of whānau and communities. It is open to people between the ages of 55-75. It focuses on three areas: health education, fitness and mobility, and the opportunity to explore and participate in Te Ao Māori. Participants take part in activities, outings and workshops as well as listening to presentations from agencies and organisations.

Note: PDF downloads require the free Adobe Reader application to view.

Community nursing

Asthma Nursing Support Service: Our registered nurse focuses on supporting and educating people so they can manage their asthma to maintain optimal health and wellbeing. This includes facilitating self-management plans with GPs, tailored to individual needs, and working alongside other services as appropriate. We can provide education on what asthma is, medications, trigger identification and management, symptom monitoring, managing an asthma emergency, and healthy lifestyles. We can provide educational sessions at home, on the marae, preschools, workplaces, or any other locations as required. Referral Self All referral sources Long-Term Conditions Nursing: This is an advanced nursing assessment and care planning service for all adults with lung disease, diabetes and/or heart disease. All clients receive assessment and care plans. We also provide health advice and follow-up care at the home, marae, workplace or clinic; health promotion and information to enable people to self-manage their health and assist with navigation of health services and ongoing monitoring of health parameters. Referral Self All other referral sources Cancer Support Nursing Service: Our community Cancer Support Nurse provides education, support, and guidance to people awaiting diagnosis or have been diagnosed with cancer. Available to all ages and populations with a focus on assisting clients and their family/whānau to manage their education about a diagnosis, medication and any related procedures. We also work closely with clients' wider networks such as doctors, practice nurses, and other health professionals and can make referrals to other services and agencies as required. Referral Self Community providers

  • Asthma
  • Diabetes
  • Oncology
  • Respiratory

Asthma Nursing Support Service: Our registered nurse focuses on supporting and educating people so they can manage their asthma to maintain optimal health and wellbeing. This includes facilitating self-management plans with GPs, tailored to individual needs, and working alongside other services as appropriate.

We can provide education on what asthma is, medications, trigger identification and management, symptom monitoring, managing an asthma emergency, and healthy lifestyles. We can provide educational sessions at home, on the marae, preschools, workplaces, or any other locations as required.

Referral

  • Self
  • All referral sources

Long-Term Conditions Nursing: This is an advanced nursing assessment and care planning service for all adults with lung disease, diabetes and/or heart disease. All clients receive assessment and care plans. We also provide health advice and follow-up care at the home, marae, workplace or clinic; health promotion and information to enable people to self-manage their health and assist with navigation of health services and ongoing monitoring of health parameters.

Referral

  • Self
  • All other referral sources

Cancer Support Nursing Service:
Our community Cancer Support Nurse provides education, support, and guidance to people awaiting diagnosis or have been diagnosed with cancer. Available to all ages and populations with a focus on assisting clients and their family/whānau to manage their education about a diagnosis, medication and any related procedures. We also work closely with clients' wider networks such as doctors, practice nurses, and other health professionals and can make referrals to other services and agencies as required.

Referral

  • Self
  • Community providers

Note: PDF downloads require the free Adobe Reader application to view.

Kaupapa Māori
Aids and equipment
Service navigator

We can provide support with navigating community services, including assistance with GP enrolments and forms from Government departments

We can provide support with navigating community services, including assistance with GP enrolments and forms from Government departments

Food support

We can provide support with food parcels We can provide support with food parcels

We can provide support with food parcels

Room hire

Our Ōpunake hub has rooms available to hire for meetings

Our Ōpunake hub has rooms available to hire for meetings

Use of computers

Our Ōpunake hub has computers and a printing & scanning service that can be used by the community

Our Ōpunake hub has computers and a printing & scanning service that can be used by the community

Rongoā Māori | Māori healing

"Ko au te rongoā, ko te rongoā ko au". Rongoā Māori is the traditional healing systems of tangata whenua in Aotearoa. It uses intergenerational wisdom and knowledge handed down through time connecting us to the pure essence of Papatūānuku. It helps us to release the burdens of the day and to realign and ignite our wairua with the beating heart of our whenua. Te Kete Rongoā is delivered to you by the knowledgeable hands of tangata whenua right here in Taranaki. Focusing on the oral transmission of knowledge through karakia and whakawhitiwhiti kōrero, diversity of practices and the spiritual dimension of hauora included in mirimiri. Our kairongoā practitioner holds these taonga of physical therapies and spiritual healings to offer it to our whānau - ngā iwi o Taranaki. Available in New Plymouth.

  • Karakia (pastoral support)
  • Mirimiri (massage)
  • Whitiwhiti kōrero (cultural support)

"Ko au te rongoā, ko te rongoā ko au".

Rongoā Māori is the traditional healing systems of tangata whenua in Aotearoa. It uses intergenerational wisdom and knowledge handed down through time connecting us to the pure essence of Papatūānuku. It helps us to release the burdens of the day and to realign and ignite our wairua with the beating heart of our whenua.

Te Kete Rongoā is delivered to you by the knowledgeable hands of tangata whenua right here in Taranaki.

Focusing on the oral transmission of knowledge through karakia and whakawhitiwhiti kōrero, diversity of practices and the spiritual dimension of hauora included in mirimiri.

Our kairongoā practitioner holds these taonga of physical therapies and spiritual healings to offer it to our whānau - ngā iwi o Taranaki.

Available in New Plymouth.

Disability Assistance

Wheelchair access

Parking

Free on-site in New Plymouth and street parking in Waitara

Region

Taranaki

Contact Details

This page was last updated at 9:57AM on January 23, 2024. This information is reviewed and edited by Tui Ora - Community and Cultural Services.