Central Auckland > GPs / Accident & Urgent Medical Care > ProCare >
All Care Family Medical Centre - Ponsonby
General Practice (GP) Service
Reviews
Would recommend, with a recommendation rating of
Thanks very much for the feedback. We appreciate you taking the time to leave it and are glad to hear that you have been happy with our services.
Regards Jenny Goldsmith, Practice Manager-Nurse
Would not recommend
Despite myindici confirmed an appointment at the Ponsonby Centre for 2.30pm on 11-02-2025 for a COVID booster, when I arrived - the Centre was closed. Pushed the bell several times - no response. Another guy arrived who had an appt as well. So I phoned the Centre on my mobile - no response. Caught bus back home and logged into myindici to check and my confirmed appointment had changed to 'missed' - when it had not. Sent an email to the Centre - got their usual automated email back. NOT happy. Very bad service.
Thankyou for your feedback . I'm sorry that we weren't able to see you when you arrived and that you had a wasted trip to the clinic. The Ponsonby clinic wasn't going to be opening until 2.30pm yesterday as we had an urgent staff meeting at our Northcote Clinic prior to that. Both the Dr and the receptionist say they were back at the clinic by 2.25pm and hadn't seen you or other patients waiting. We do our best to answer all calls when they come in but I'm aware that there will still be times when people phone either of our clinic phone numbers and no-one answers as the work load varies from hour to hour, day to day as patients call or present to the clinics. We do now have an option to leave a message for reception but this will always be processed after receptionists have dealt with patients at the clinics and those making a phone call to us at the time. All phone calls ring at both clinics so that whichever receptionist(s) are available to answer can do, this increases the number of calls we can answer at any one time. Unfortunately it would seem, no-one got to answer you call at the time you called.
So, apologies for your wasted visit this time. I have tried to call you back but didn't manage to speak to you. All the best for your future health. Regards Jenny Goldsmith, Practice Manager-Nurse.
Contact Details
8:30 AM to 12:30 PM.
-
Phone
(09) 376 5580
Healthlink EDI
allcarem
Email
215 Ponsonby Road
Ponsonby
Auckland 1011
Street Address
215 Ponsonby Road
Ponsonby
Auckland 1011
Postal Address
215 Ponsonby Road
Ponsonby 1011
This page was last updated at 10:09AM on November 13, 2025. This information is reviewed and edited by All Care Family Medical Centre - Ponsonby.
I've been a patient here for last 15 years. The doctors are very caring and the staff always happy to assist. It is a simple family GP set up, nothing fancy, but they are bilingual and offer a very fair consultation rate, making healthcare accessible. Bookings are very easy on the Indici app. Thank you Drs and staff for looking after my family all these years.