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Central Auckland > GPs / Accident & Urgent Medical Care > Auckland PHO >

The Lakes Clinic Epsom (previously Epsom Medical Care)

General Practice (GP) Service

Reviews

Would not recommend, with a recommendation rating of 1

I would like to file a complaint regarding the receptionist at the front desk of my doctor’s office. During my recent visit, she was dismissive and unhelpful when I requested assistance, when i called to book my appointment. Her tone was abrupt, and she seemed unwilling to answer basic questions or provide clear guidance. I believe better professionalism and courtesy are needed to ensure patients feel respected and support. I couldn't understand her as her tone was very different. As i was waiting to be seen i witness another patient just shook her head in disappointment. The best receptionist was Priti. I hope there will be some changes. I'm only there because their doctors are the BEST there.

Would recommend, with a recommendation rating of 5

Excellent location. Good friendly staff and doctors.

Contact Details

9:00 AM to 5:00 PM.

272 Manukau Road
Epsom
Auckland 1023

Down ROW next to Barfoot and Thompson

Information about this location

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Street Address

272 Manukau Road
Epsom
Auckland 1023

Down ROW next to Barfoot and Thompson

Postal Address

272 Manukau Road
Epsom
Auckland 1023

This page was last updated at 10:28AM on November 18, 2025. This information is reviewed and edited by The Lakes Clinic Epsom (previously Epsom Medical Care).