Interpreters

A 24-hour service is available through wards/departments for those patients requiring this service. Bookings are made through ward/ department staff on behalf of the patient.

For General Practices and their Clients:

Our Interpreter Service is the service provider for all Te Whatu Ora Te Toka Tumai Auckland general practices and their clients. For all Non-English or Limited English speaking clients who are eligible for publicly funded healthcare in New Zealand, the practices can access free interpreting services for their clients. ACC funded clients are not included in the project. Telephone interpreting is the preferred medium and they can be utilised for all consultations except for those involving the:

• consultations taking more than 45 minutes
• exercising of powers under the Mental Health Act
• sign language interpreting
• collecting a comprehensive health history
• discussing complex medical issues
• informed consent for surgical procedures and procedures under local anaesthesia
• appointments for primary care early interventions such as HPV, B4SC, breast screening, retinal screening
• appointments for refugee and asylum seeker clients who have been in New Zealand for two years or less.

Our service for the pilot is open from 8.00am to 4.30pm. For all enquires and bookings please contact (09) 6236453 or email . To access telephone interpreting, please call 0800 559 555.