Asian and Ethnic Health Services

3 Mary Poynton Crescent, Takapuna

Contact Details

Phone 0800 88 88 30

1) Asian and Ethnic Health Services - General enquiries

     0800 88 88 30 or  asianethnichealth@tewhatuora.govt.nz

2) Asian Patient Support Service

    North Shore Hospital  09 486-8920 extn. 47101   

    Waitakere Hospital     09 837-8831

3) Asian Mental Health Service

    09  486-8920  extn. 47321 or DDI 09 487-1321 

4) WATIS Interpreting 

    Watis@waitemataDHB.govt.nz

5) Asian Health Line (iCare) 
    Asian Breast Screening Support &  NZ Health and Disability Service information and support.

    0800 88 88 30 or asianhealthline@tewhatuora.govt.nz

Street Address

3 Mary Poynton Crescent
Takapuna
North Shore
Auckland 0740

Postal Address

Private Bag 93 503
Takapuna
Auckland 0740

Description

Asian and Ethnic Health Services supports Health New Zealand Waitemata and North Shore in delivering culturally appropriate, accessible and effective healthcare to Asian migrant and refugee communities. 

We aim to improve access to healthcare, patient experience, and health outcomes to culturally and linguistically diverse patients and their families by:

  • Achieving better health outcomes 
  • Improving communication  
  • Reducing inequalities
  • Removing cultural barriers by providing access to culturally appropriate services 

Aims:

  • To promote culturally and linguistically appropriate health services for ethnic communities
  • To improve access to health services and health information for the Asian & ethnic population
  • To provide cultural support, emotional support and, coordination services to Asian patients/clients
  • To provide communication support to health professionals and non-English speaking patients/clients and their families using health services
  • To provide cultural information and advice to health staff to enhance cultural competence
  • To improve access to primary and secondary health services for non-English speaking patients

Staff

Asian and Ethnic Health Services (AEHS) has approx. 270 people (bi-lingual professionals, cultural workers, bureaus and health interpreters) to serve culturally and linguistically diverse communities (cover 142+  languages and dialects)

Leadership Team Members 

  • Grace Ryu - Group Manager, Asian and Ethnic Health Services (AEHS) 
  • Dr Susan Knox - Project Manager, Asian and Ethnic Health Services (AEHS)
  • Hong Lo - Team Leader, WATIS Interpreting Service (24/7)
  • Ivy Liang - Team Leader, Asian Patient Support Service (APSS) 
  • Hannah Lee - Team Leader, Asian Mental Health Service (AMHS) 
  • Kitty Ko - Asian Health Gain Advisor

Fees and Charges Categorisation

Free

Fees and Charges Description

  • Asian Health Line 0800 88 88 30 -  Free service for people who need NZ Health and Disability Service information and support.
  • Asian Patient Support Service  - Free service for North Shore Hospital and Waitakere Hospital users.
  • Asian Mental Health Service - Free service for  the Specialist Mental Health and Addiction Service clients and their families (Health NZ Waitemata) and Asian women who are experiencing psychological issues during their perinatal period.    
  • WATIS - Free service for Health New Zealand Waitemata patients or clients who are eligible for free public health and disability services. 

Hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

Languages Spoken

Albanian, Arabic, Bengali, Bosnian, Burmese, Cambodian, Cantonese Chinese, Chinese, Cook Islands Māori, Croatian, Czech, Dari (Afghan Persian), Dutch, English, Farsi, Fiji Hindi, Filipino, Foochow, German, Greek, Gujarati, Hakka, Hokkien, Hungarian, Indonesian, Italian, Japanese, Kiribati, Korean, Macedonian, Malay, Mandarin Chinese, Nepali, Niuean, New Zealand Sign Language (NZSL), Pashto/Afghani, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Shanghainese, Spanish, Swahili (Kiswahili), Swedish, Tagalog, Tahitian, Taiwanese, Tamil, Telugu, Thai, Tokelauan, Tongan, Tuvaluan, Ukrainian, Urdu, Vietnamese, Afrikaans, Cebuano, Hindi, Fijian, Interpreting Service

Programmes

Asian Mental Health Service (AMHS)

Find out here how to make referrals, how to contact us and what our service can offer
Programme Areas

Helplines / e-mental health, Maternal mental health or addiction, Mental health

Programme Type

Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Refugee / migrant

Regions

North Auckland, West Auckland

Age Groups

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services

Referral Process

On-line Referral:
https://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C

Note: PDF downloads require the free Adobe Reader application to view.

Description

Find out here how to make referrals, how to contact us and what our service can offer

Healthy Mother Healthy Future (HMHF) - Asian Perinatal Wellbeing Programme

Programme Areas Helplines / e-mental health, Family / whānau support, Maternal mental health or addiction, Mental health Programme Type Counselling and support, Family / whānau support (mental health), Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Refugee / migrant Regions North Auckland, West Auckland Age Groups Adult / Pakeke Referral Types Self referral, GP, DHB clinical services Referral Process On-line Referral: https://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C Email to amhs@waitematadhb.govt.nz
Programme Areas

Helplines / e-mental health, Family / whānau support, Maternal mental health or addiction, Mental health

Programme Type

Counselling and support, Family / whānau support (mental health), Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Refugee / migrant

Regions

North Auckland, West Auckland

Age Groups

Adult / Pakeke

Referral Types

Self referral, GP, DHB clinical services

Referral Process

On-line Referral:
https://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C

Email to amhs@waitematadhb.govt.nz

Services

Asian and Ethnic Health Line 0800 88 88 30
Asian Breast Screening (BS) Support Service
Asian Patient Support Service
Asian Mental Health Service
WATIS - Waitematā Translation & Interpreting Service
Health Promotions and Engagement
Your Emotional Wellbeing During Pregnancy and Beyond - Booklet
Wellness / healthy lifestyle

Online Booking URL

https://www.asianhealthservices.co.nz/Asian-Patient-Support-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C

Region

North Auckland

Website

www.asianhealthservices.co.nz

https://www.healthpoint.co.nz/public/hospital-based-support-service/asian-and-ethnic-health-services/