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Kidz First Children's Hospital

Public Hospital

100 Hospital Rd


The Kidz First Children's Hospital is purpose built to deliver family centred health care and serve the culturally diverse Counties Manukau community.

Services provided at Kidz First Children's Hospital include:

  • Paediatric inpatient surgical care - acute (urgent) and elective (non-urgent) orthopaedic, plastic surgical (including specialist Auckland Regional Burns/National Burns Service) and otorhinolaryngeal (Ear, Nose & Throat) patients also practising family/whānau centred care
  • Paediatric Inpatient Medical - acute paediatric medical service that practises family/whaanau centred care with a parent or caregiver encouraged to stay with their children
  • Child Protection Service - medical assessment, consultation, support, education and liaison with all agencies with regards to child abuse/protection issues.
  • CM Health Nutrition & Dietetics - Dietitians provide treatment, education and support to people requiring nutrition information and advice relating to medical and surgical treatments and management of chronic diseases (such as diabetes and high blood pressure).

If you have a child coming into the hospital, please visit our CM Health website for more information about what to bring.

Free bus service available.  Click here for more details.

Click on the following link for the Middlemore Hospital Way Finding Map.


South Auckland

Visiting Hours

As New Zealand has moved into the new COVID-19 Protection Framework, commonly known as the ‘traffic light’ system our visiting policies have changed to reflect this. Please visit Counties Manukau Health website.

Face masks must still be worn when visiting any CM Health facilities. Please use the NZ COVID Tracer app to scan our QR code each time you visit our hospital and clinics.

If unwell, get a COVID-19 test and stay home. If you have any questions call Healthline on 0800 611 116.

There are some specialised services in the hospital where visiting hours may vary, for example, the Delivery Suite, or Intensive Care Unit. In these cases, signs will be in place with the relevant information.

If you are not sure, please feel free to contact us at the numbers listed below:

  • For Information/Visiting Hours: phone (09) 270 4799
  • For Patient Enquiries: phone (09) 276 5004
  • For Tiaho Mai (Acute Mental Health Unit): phone (09) 270 4742


Counties Manukau Health provides patients and visitors with a number of convenient shopping facilities. On the ground floor, by the main entrance of the Hospital you will find ‘Paataka Place’ which includes the Haumanu Pharmacy, Send-a-Basket (florist) and a variety of food and beverage options. 

For more information, visit Counties Manukau Health website.

Travel Directions

Follow the Middlemore Hospital signs from the following motorway exits:

Southern Motorway
From the North: Princes Street, Ōtāhuhu
From the South: Papatoetoe/Ōtara (East Tāmaki Road) Exit

South-Western Motorway
From either direction: Massey Road 

Kidz First Children's hospital is accessed through Entrance 2.

Click here for directions.

Get directions

Public Transport

Access to public transport is available outside the main entrance (Galbraith) on Hospital Road. There is a train station, bus stop and taxi stand. Timetables for these are available from the help desk at the main entrance.

By bus
Bus stops are situated just outside the main entrance (Galbraith) on Hospital Road.
Click here for further bus information.

By train
Middlemore Hospital is located next to the railway line, with trains stopping frequently at the station outside the hospital.  Click here for further train information.

Get directions


Parking is limited on the site, however parking sites outside the Kidz First entrance are provided especially for parents. You need to display a parking permit to use this carpark or risk your car being towed. This permit is only issued to parents of patients who are in Kidz First. You will not be guaranteed a place if parking spaces have all been taken.

Patients may be sent down or picked up from outside the Kidz First entrance, which has a small number of free short-term parks reserved for this purpose only. Please consider others and remove cars as soon as possible.

Mobility Parking
spaces can be found near most of the entrances around the hospital. Please ensure you display an authorised mobility parking pass at all times.  Click here for more information about mobility parking at Counties Manukau DHB locations.

Autopay stations are located inside the main entrances of the Hospital main entrance. After validating your ticket you have 15 minutes to exit the carpark otherwise extra payment is required.

Daily Parking Charges: 

  • 0 - 15 minutes (No charge)
  • 15 minutes to 1 hour ($5.00)
  • 1 hour to 2 hours ($10.00)
  • 2 hours to 3 hours ($15.00)
  • 3 hours to 4 hours ($20.00)
  • 4 hours to 24 hours ($25.00)
  • Lost ticket ($52.00)

Free parking for 30 minutes between 2pm - 8pm (visiting hours)
Between 2pm - 8pm visitors can park for 30 minutes but must leave within the 30 minutes otherwise normal rates apply.  

Free parking outside normal/visiting hours
Visitors must leave within the 15 minutes otherwise normal rates apply.

Hours of operation: 24 hours per day / 7 days a week 


Kidz First
Within Kidz First Children's Hospital we provide a bed in the room for the caregiver of every child. Each room is equipped with it's own ensuite, TV and telephone that family can use. We also provide meals for one caregiver free of charge.


Hospital Pharmacy
Medicines prescribed while patients are in hospital are supplied by the Hospital Pharmacy.  The Hospital Pharmacy does not fill prescriptions when patients are discharged. 


Security officers are on duty 24 hours a day and patrol all hospital areas. Security staff are always available during the evenings and at night. Most of the entrances are locked at night and visitors should access the hospital by the main entrance.

Support Services

Accounts Receivable Office - Hospital Fees/Charges

<p>If a patient is admitted, the eligibility team will confirm a patient&rsquo;s eligibility and is able to discuss the cost of treatment and payment while the patient is in hospital.…</p> More

Chaplaincy Services

<p>The Chaplains offer spiritual, social and emotional support to patients, their relatives and staff within the hospital.…</p> More

Complaints - Feedback Procedure

<p>Our staff work to ensure that your care and treatment is of the best standard that we can achieve.&nbsp;If for some reason you are unhappy with any part&nbsp;of your care please let us know about it.&nbsp; Happy feedback is also welcomed.…</p> More

Interpreting and Translation Services (ITS)

<p>ITS is affiliated to Counties Manukau Health and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.…</p> More

Smokefree Service

<p>Counties Manukau DHB promotes good health and is committed to the Smokefree Policy.…</p> More


<p>The Volunteers provide varying support services to visitors, patients and staff here at Middlemore Hospital.…</p> More


Public coin and card operated phones can be located at the following locations:

  • Main Hospital Entrance
  • Galbraith Building Entrance (old entrance)
  • Emergency Department
  • All ward levels

Phone cards can be purchased at Middlemore Books & Gift Centre (refer to details below).

Automatic Teller Machines (ATM)
There are two ATMs available to make cash withdrawals and deposits. These machines are serviced by the National Bank and the ASB. Most cards are accepted. These machines are located in the hospital's main entrance foyer next to the pay machines for car parks. 

Useful Website:

Kidshealth for information on child and youth health

kidshealth is a child and youth health information website to support parents and health professionals. The site is a joint initiative between the Starship Foundation and the Paediatric Society of New Zealand and proudly sponsored by ASB.

The kidshealth site includes important information such as keeping children well, medical conditions and helping families through many health complexities such as disability, education and accessing welfare assistance. Material has been developed with substantial input from many professionals, experts and parents from all over the country.

  • Phone

    (09) 276 0000 or FREEPHONE 0800 266 513

Outpatient appointments & surgical booking enquiries
Ph (09) 277 1660 OR 0800 266 513


100 Hospital Rd

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Street Address

100 Hospital Rd