Kidz First Children's Hospital
100 Hospital Rd
The Kidz First Children's Hospital is purpose built to deliver family centred health care and serve the culturally diverse Counties Manukau community.
Services provided at Kidz First Children's Hospital include:
- Paediatric inpatient surgical care - acute (urgent) and elective (non-urgent) orthopaedic, plastic surgical (including specialist Auckland Regional Burns/National Burns Service) and otorhinolaryngeal (Ear, Nose & Throat) patients also practising family/whanau centred care
- Paediatric Inpatient Medical - acute paediatric medical service that practises family/whaanau centred care with a parent or caregiver encouraged to stay with their children
- Child Protection Service - medical assessment, consultation, support, education and liaison with all agencies with regards to child abuse/protection issues.
- CM Health Nutrition & Dietetics - Dietitians provide treatment, education and support to people requiring nutrition information and advice relating to medical and surgical treatments and management of chronic diseases (such as diabetes and high blood pressure).
If you have a child coming into the hospital, please visit our CM Health website for more information about what to bring.
Free bus service available. Click here for more details.
Click on the following link for the Middlemore Hospital Way Finding Map.
Click on a service below for all contact details
Restricted Visitor's Policy
Whaanau who want to visit a patient need to be from the patient’s own “bubble”, and will need to request permission in advance by speaking to the Charge Nurse Manager/ Charge Midwife Manager.
Contact details for all our sites are listed on the website. The decision will be made on a case-by-case basis, by a lead clinician in conjunction with infection prevention and control experts.
We encourage whaanau and friends to first consider “virtual” visiting options – by phone, text or video/ FaceTime – to stay connected and give support to patients who are in hospital.
There are some specialised services in the hospital where visiting hours may vary, for example, the Delivery Suite, or Intensive Care Unit. In these cases, signs will be in place with the relevant information. If you are not sure, please feel free to contact us at the numbers listed below:
- For Information/Visiting Hours: phone (09) 270 4799
- For Patient Enquiries: phone (09) 276 5004
- For Tiaho Mai (Acute Mental Health Unit): phone (09) 270 4742
Counties Manukau Health provides patients and visitors with a number of convenient shopping facilities. On the ground floor, by the main entrance of the Hospital you will find ‘Paataka Place’ which includes the Haumanu Pharmacy, Send-a-Basket (florist) and a variety of food and beverage options.
For more information, visit Counties Manukau Health website.
Follow the Middlemore Hospital signs from the following motorway exits:
From the North: Princes Street, Otahuhu
From the South: Papatoetoe/Otara (East Tamaki Road) Exit
From either direction: Massey Road
Kidz First Children's hospital is accessed through Entrance 2.
Click here for directions.
Access to public transport is available outside the main entrance (Galbraith) on Hospital Road. There is a train station, bus stop and taxi stand. Timetables for these are available from the help desk at the main entrance.
Bus stops are situated just outside the main entrance (Galbraith) on Hospital Road.
Click here for further bus information.
Middlemore Hospital is located next to the railway line, with trains stopping frequently at the station outside the hospital. Click here for further train information.
Parking is limited on the site, however parking sites outside the Kidz First entrance are provided especially for parents. You need to display a parking permit to use this carpark or risk your car being towed. This permit is only issued to parents of patients who are in Kidz First. You will not be guaranteed a place if parking spaces have all been taken.
Patients may be sent down or picked up from outside the Kidz First entrance, which has a small number of free short-term parks reserved for this purpose only. Please consider others and remove cars as soon as possible.
Mobility Parking spaces can be found near most of the entrances around the hospital. Please ensure you display an authorised mobility parking pass at all times. Click here for more information about mobility parking at Counties Manukau DHB locations.
Parking for all other visitors is available in designated paid visitor parking spaces around the Middlemore Campus. There is a new public designated parking area beside the new Edmund Hillary Block. Please follow the signs and to enter the visitor car park insert your ticket barcode up. Remove the ticket and the barrier will rise.
Autopay stations are located throughout the carpark and Hospital main entrance. After validating your ticket you have 15 minutes to exit the carpark otherwise extra payment is required.
Daily Parking Charges:
|0 - 0.15 hours||FREE|
|0.15 - 1.00 hours||$4.50|
|1.00 - 2.00 hours||$9.00|
|2.00 - 3.00 hours||$14.00|
|3.00 - 4.00 hours||$18.00|
|Over 4.00 hours||$23.00|
|Lost ticket fee||$46.00|
Free parking for 15 minutes between 2pm - 8pm
Between 2.00pm - 8.00pm visitors can park for 15 minutes with no charge. The visitor must leave within the 15 minutes otherwise normal rates apply.
Hours of operation: 24 hours per day / 7 days a week
Within Kidz First Children's Hospital we provide a bed in the room for the caregiver of every child. Each room is equipped with it's own ensuite, TV and telephone that family can use. We also provide meals for one caregiver free of charge.
Medicines prescribed while patients are in hospital are supplied by the Hospital Pharmacy. The Hospital Pharmacy does not fill prescriptions when patients are discharged.
Security officers are on duty 24 hours a day and patrol all hospital areas. Security staff are always available during the evenings and at night. Most of the entrances are locked at night and visitors should access the hospital by the main entrance.
Accounts Receivable Office - Hospital Fees/Charges
The Accounts Receivable Office is the department that handles and manages the hospital charges to non-residents.
New Zealand citizens or those who have obtained permanent residence are entitled to publicly funded health care.
If you were not born in New Zealand and have not previously shown evidence of residency you…
The Chaplains offer spiritual, social and emotional support to patients, their relatives and staff within the hospital.…
Complaints - Feedback Procedure
Our staff work to ensure that your care and treatment is of the best standard that we can achieve. If for some reason you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed.…
Interpreting and Translation Services (ITS)
ITS is affiliated to Counties Manukau Health and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.…
Counties Manukau DHB promotes good health and is committed to the Smokefree Policy.…
The Volunteers provide varying support services to visitors, patients and staff here at Middlemore Hospital.…
Public coin and card operated phones can be located at the following locations:
- Main Hospital Entrance
- Galbraith Building Entrance (old entrance)
- Emergency Department
- All ward levels
Phone cards can be purchased at Middlemore Books & Gift Centre (refer to details below).
Automatic Teller Machines (ATM)
There are two ATMs available to make cash withdrawals and deposits. These machines are serviced by the National Bank and the ASB. Most cards are accepted. These machines are located in the hospital's main entrance foyer next to the pay machines for car parks.
Kidshealth for information on child and youth health
kidshealth is a child and youth health information website to support parents and health professionals. The site is a joint initiative between the Starship Foundation and the Paediatric Society of New Zealand and proudly sponsored by ASB.
The kidshealth site includes important information such as keeping children well, medical conditions and helping families through many health complexities such as disability, education and accessing welfare assistance. Material has been developed with substantial input from many professionals, experts and parents from all over the country.