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Kidz First Neonatal Care

Public Service, Paediatrics, Intensive Care


Kidz First Neonatal Care (KFNC) at Middlemore Hospital provides care predominantly to the Counties Manukau region as well as providing extra capacity at peak demand times for regional and national overflow.  Neonatal Care provides Intensive Care (Level III) and Special Care (Level II) services and is an integral part of the continuum of services delivered by the Kidz First and Women’s Health Divisions of Counties Manukau Health. The joint General Manager of these two Divisions ensures that integration across both Divisions is achieved.

The multidisciplinary team comprises: a large team of registered nurses at both senior and staff nurse level; medical staff at both senior and junior levels; allied health and support staff.

Several underlying principles govern the design and operation of the service. These include:

  • Partnership model with parents and family encompassing both Te Whare Tapa Wha and Fonofale models
  • Service integration for continuity of care
  • Developmentally supportive care
  • Focus on ongoing quality improvement
  • Collaborative multidisciplinary teamwork
  • Teaching role within the service and ongoing professional development

Families, and in particular parents, play an integral role in the care delivered to neonates. 
Neonatal care facilities reflect this philosophy through the provision of a range of areas including comfortable parent lounges, education room, overnight accommodation for parents with critically ill babies and cot-side seating and visiting spaces.  We recognise that this can be a stressful time for parents and places for quiet reflection are available for parent use only. 

Supporting staff by ensuring that the work environment contributes to work satisfaction is critical in attracting and retaining high-quality staff. Learning and research contribute to the service's commitment to continually improving clinical practice.


Procedures / Treatments

  • Continuous Positive Airway Pressure (CPAP)

    CPAP is used to help your baby’s breathing by keeping the lungs partially inflated.  This helps your baby to breathe easier.  It also helps get more oxygen in baby’s blood and stops the lungs collapsing when baby breathes out.  CPAP is an extremely safe and effective way to treat babies… More

  • Jaundice

    Your baby may need to be tested or treated for jaundice.  Many babies become jaundiced soon after birth.  Levels of jaundice we are concerned about depend on how old your baby is or if it was born prematurely.… More

  • Low Blood Sugar

    Your baby may be tested or treated for low blood sugar.… More

  • Meconium

    Your baby may be in the Neonatal Unit because they were exposed to meconium. Your baby is being treated or tested because of the risk of problems caused by meconium. Meconium is sometimes seen in the waters before the baby is born.… More

  • Possible Infection

    Your baby may be tested or treated because of the risk of infection.  The usual reason for this check is if your baby has some problem like a temperature, fast breathing, lack of energy or poor feeding.… More

Visiting Hours

Parents are expected to visit and participate in the baby's care as much as possible.  Because of the risk of infection to sick neonates, other visitors to Neonatal Care are restricted. 

  • Mother and father (or designated caregiver) can visit baby without restrictions.
  • Daily registration/screening will occur before entry to the Unit.
  • One additional visitor per day between 2.00pm - 4.00pm.
  • Vaccinated siblings over 5 years of age are permitted to visit between 2.00pm - 4.00pm but must be supervised by an adult.
Parents and visitors may be asked to leave the room during ward rounds to give privacy to other families.

Parents and visitors must wash their hands and use special hand gel before entering the baby’s room.

Please speak to the person in charge if you wish to make alternative arrangements to the above guidelines.

Cell phones are discouraged because your time spent with your sick baby is precious and important for baby's healing.
PLEASE DO NOT VISIT if you have a cough, cold, flu, rash or recent diarrhoea.
PLEASE NOTE: Due to COVID 19 visiting restrictions are in place.
Please check with the Neonatal Unit if unsure

Contact Details

This page was last updated at 11:33AM on February 15, 2022. This information is reviewed and edited by Kidz First Neonatal Care.