?

MidCentral, Wellington, North Auckland, Dunedin - South Otago, Waikato, Central Auckland, Canterbury, Whanganui, South Canterbury > Mental Health & Addictions >

PGF Services (Problem Gambling Foundation)

Mental Health & Addictions Service

Description

PGF Services offers free, confidential counselling and health promotion support services throughout Aotearoa for anyone impacted by gambling. We have duty counsellors available by phone, live chat, text, or email between 8.30-5pm Monday to Friday to answer your questions and provide immediate support.

Staff

PGF Services provide counselling and support services to anyone affected by harmful gambling. The service is free, professional and confidential.

Fees and Charges Categorisation

Free

Fees and Charges Description

Our counselling services are free, professional and confidential. We are funded by the Ministry of Health through the gambling levy, to work with all people who are affected by gambling.

This includes friends, family, work colleagues, employers, and anyone affected by someone else's gambling.

Our public health service offers free presentations and workshops for community and professional groups.

Donations are welcome. We are a registered charity.

Hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

PGF Services can be contacted during these hours, via 0800 664 262.

Please note that some of our clinic locations have different opening hours and may not be open every day. 

To find a clinic address and opening hours, please click here.

Public Holidays: Closed King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr).

180 Cuba Street, Palmerston North

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

PGF Services can be contacted during these hours, via 0800 664 262.

Please note that some of our clinic locations have different opening hours and may not be open every day. 

To find a clinic address and opening hours, please click here.

Public Holidays: Closed King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr).

Languages Spoken

English, Cantonese Chinese, Chinese, Korean, Japanese, Mandarin Chinese, Samoan, Tongan, Thai, Hindi, Vietnamese

Programmes

Freephone - 0800 664 262, Text 5819, Live chat www.pgf.nz, help@pgf.nz

Free, professional and confidential help and support by phone, live chat, text or email. If you are concerned about your own gambling or someone else’s gambling, we can help. A duty counsellor is available Monday to Friday 8.30am until 5.00pm. People can, and do, stop gambling. A supportive and professional counsellor can encourage and motivate you to take all the steps required to regain self control and direction in your life.

Programme Areas

Self help/ helpline, Mental health, Addictions - other

Programme Type

Helpline / self-help - gambling, Online / e-mental health

Regions

All of New Zealand

Age Groups

Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Phone: 0800 664 262
Website: www.pgf.nz
Email: help@pgf.nz

Description

Free, professional and confidential help and support by phone, live chat, text or email.

If you are concerned about your own gambling or someone else’s gambling, we can help. A duty counsellor is available Monday to Friday 8.30am until 5.00pm.

People can, and do, stop gambling. A supportive and professional counsellor can encourage and motivate you to take all the steps required to regain self control and direction in your life.

Gambling Support Group

PGF Services offers support groups in some locations. These support groups are for people who would like to work towards and maintain being 'gamble free'. Significant others are also welcome. The meetings have a semi-structured group format. The facilitators lead the group in a learning activity and support the group to remain focussed and supportive of one another. A testimonial from one of the attendees at the support group… "The PGF Auckland Support and Maintenance Group has been instrumental in keeping me gamble free. It is the sharing, vigorous discussions and exercises that I have found to be most helpful in fostering and maintaining my strength and determination to abstain. The group is run by a small dedicated and compassionate team of counsellors who facilitate each meeting providing a fertile ground for learning and growing by all participants be they in a time of need or in a period of abstinence wishing to further strengthen their resolve and pass on their experiences. May I take this opportunity to thank you all for your support and guidance over the years".

Programme Areas

Addictions - other

Programme Type

Community based support - gambling

Regions

South Auckland, East Auckland, North Auckland, West Auckland, Central Auckland

Age Groups

Adult / Pakeke, Older adult / Kaumātua

Referral Types

GP, DHB clinical services, Corrections

Referral Process

Entry into the gambling support group meetings is by referral from the PGF counsellor. Please call 0800 664 262 for further information.

Description

PGF Services offers support groups in some locations. 

These support groups are for people who would like to work towards and maintain being 'gamble free'. Significant others are also welcome. The meetings have a semi-structured group format. The facilitators lead the group in a learning activity and support the group to remain focussed and supportive of one another.

A testimonial from one of the attendees at the support group…
"The PGF Auckland Support and Maintenance Group has been instrumental in keeping me gamble free. It is the sharing, vigorous discussions and exercises that I have found to be most helpful in fostering and maintaining my strength and determination to abstain. The group is run by a small dedicated and compassionate team of counsellors who facilitate each meeting providing a fertile ground for learning and growing by all participants be they in a time of need or in a period of abstinence wishing to further strengthen their resolve and pass on their experiences.

May I take this opportunity to thank you all for your support and guidance over the years".

Counselling

At PGF Services our face-to-face counselling is free, professional and confidential. Counselling is available throughout New Zealand for individuals, couples, families and groups so you can get the help and support you need and it won’t cost you anything. We also offer counselling by telephone for people in remote areas or who are housebound.

Programme Areas

Addictions - other

Programme Type

Community based support - gambling

Regions

MidCentral, South Auckland, East Auckland, West Auckland, Dunedin - South Otago, Waikato, Central Auckland, Hutt, Canterbury, Taranaki, Wellington, Lakes, North Auckland, Bay of Plenty, Whanganui, South Canterbury

Age Groups

Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services

Referral Process

Phone: 0800 664 262
Email: Online Referral Form: Click here<br />

Find a PGF Clinic Near You
Please note that some of our clinic locations have different opening hours and may not be open every day. To find a clinic address and opening hours please click here.

Description

At PGF Services our face-to-face counselling is free, professional and confidential. Counselling is available throughout New Zealand for individuals, couples, families and groups so you can get the help and support you need and it won’t cost you anything.  We also offer counselling by telephone for people in remote areas or who are housebound.

Multi Venue Exclusion

Our organisation can act on behalf of a gambler to request that a gambling provider prevents that person from entering their venue.

Programme Areas

Addictions - other

Programme Type

Venue exclusion for problem gamblers

Regions

MidCentral, South Auckland, East Auckland, Central Lakes, West Auckland, Dunedin - South Otago, Waikato, Central Auckland, Hutt, Canterbury, Taranaki, Wellington, Lakes, North Auckland, Bay of Plenty, Whanganui, South Canterbury

Age Groups

Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services

Referral Process

Phone: 0800 664 262
Email: Online Referral Form: Click here<br />

Find a PGF Clinic Near You
Please note that some of our clinic locations have different opening hours and may not be open every day. To find a clinic address and opening hours please click here.

Description

Our organisation can act on behalf of a gambler to request that a gambling provider prevents that person from entering their venue.

Disability Assistance

Wheelchair access, Wheelchair accessible toilet, Mobility parking space, Quiet, low sensory environment, Support to make decisions, Assistance to move around, More space to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Online / virtual / app

Document Downloads

  • Referral Form (DOCX, 241.1 KB)

    A referral form is attached if required. This referral form provides us with information about the client and details of the referring agency. Otherwise appointments can be made by phoning 0800 664 262.

Parking

Instructions on parking and how to find us will be given to you upon confirmation of your counselling appointment.

Website

Contact Details

180 Cuba Street
Palmerston North
Manawatu-Wanganui 4410

Information about this location

View on Google Maps

Get directions

Street Address

180 Cuba Street
Palmerston North
Manawatu-Wanganui 4410

Postal Address

PO Box 6506
Marion Square
Wellington 6141

128 Khyber Pass Road, Grafton, Auckland

Central Auckland

8:30 AM to 5:00 PM.

More details…

Dunedin Community House, 43 Princes Street, Dunedin

Dunedin - South Otago

9:00 AM to 5:00 PM.

More details…

This page was last updated at 1:16PM on November 24, 2023. This information is reviewed and edited by PGF Services (Problem Gambling Foundation).