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Whare Tiaki Hauora

Mental Health & Addictions Service


Iwi Support Service

Programme Areas

Mental health, Addictions - drug & alcohol, Kaupapa Māori, Pacific Island people

Programme Type

Community / social support (AOD), Kaupapa Māori (AOD), Coexisting problems – mental health & addictions, Peer / advocacy / group / family whanau support, Community based support - mental health, Advocacy / group / family whanau support (AOD), Kaupapa Māori - mental health, Pacific Island people - mental health


East Auckland, South Auckland

Age Groups

Adult, Older adult

Referral Types

Self referral, GP, DHB clinical services

Referral Process

How do I get referred to Whare Tiaki Hauora Iwi Support Services?
Completion of a Whare Tiaki Hauora Iwi Support Service Application.

  • Tangata Whaiora or whanau can access our services via self referral or can be assisted by completing the referral form with GP or clinical team

What are the service entry criteria?
Have a confirmed Axis 1 Diagnosis i.e, Schizophrenia, Bi-polar etc

  • Aged 18+
  • Living in the Counties Manukau District
  • Identified Clinical Support Team
  • Completed Referral Form

What is an Iwi Support Worker?
An Iwi Support Worker (ISW) works with a community-based caseload of 1:15. Their primary function is to provide service coordination which is based on individual needs of tangata whaiora. Iwi Support Workers work in partnership with tangata whaiora and their identified support networks—this can be either whanau, friends and or clinicians.

What can an Iwi Support Worker do?
Iwi Support Workers will assist and support tangata whaiora to

  • Maintain their wellbeing
  • Assisting tangata whaiora and / or whanau to understand and manage their illness
  • Seek community integration and meaningful social activity
  • Seek Employment
  • Advocacy—with whanau, courts, WINZ, Housing New Zealand etc

What are clients' rights?
Tangata Whaiora Rights to A Quality

As Tangata Whaiora receiving any Mental Health Service, you have the right to be treated with dignity and respect. Other rights include:

  • Right to privacy
  • Right to receive effective communication
  • Right to be fully informed
  • Right to make informed choices and give informed consent.

What is a ‘Needs Assessment’?
An individualized support plan is an assessment of your ‘needs, which is a document that is created between you and your Iwi Support Worker. This plan ensures that your needs are being met, and that you are meeting your goals. This support plan is reviewed every three months so that as things change in your life, so can your support plan.

Do I have to be Maori to receive this service?
No—Whare Tiaki Hauora Iwi Support Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Maori.

What Does Kaupapa Maori Service Provider mean?
Whare Tiaki Hauora provides its service delivery in Kaupapa Maori practices from Powhiri to Poroporoake, Kawanatanga to tino rangatiratanga, and from tangata Whenua to Manuhiri.
We rely strongly on the principals of Te Tiriti O Waitangi, Tikanga Maori — Partnership, Protection and Participation to ensure adherence to practicing and maintaining a strong focus on wellness.

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Contact Details

14 Rehua Place
Auckland 2024

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Street Address

14 Rehua Place
Auckland 2024

Postal Address

PO Box 23300
Hunters Corner
Auckland 2155

This page was last updated at 12:26PM on June 9, 2020. This information is reviewed and edited by Whare Tiaki Hauora.