Shakespeare Road
Auckland 0620


Te Whatu Ora – Health New Zealand Waitematā

 Promise: best care for everyone

Values: everyone matters; with compassion; better, best, brilliant; connected

Te Whatu Ora – Health New Zealand Waitematā provides health services to approximately 500,000 residents in the North Shore, Waitakere, and Rodney areas. It has the largest population of any health district.

North Shore Hospital is accessed by Shakespeare Road in Takapuna, and is situated on the shores of Lake Pupuke. The ward tower block overlooks the Rangitoto Channel and the majestic Rangitoto Island on one side, and the Waitemata Harbour with views extending towards Auckland City on the other.

The hospital provides the following acute services:

  • surgical beds
  • medical beds
  • a surgical unit with operating theatres (including a dedicated obstetric theatre)
  • an Emergency Department (ED)
  • an Intensive Care Unit (ICU)
  • a Coronary Care Unit (CCU)
  • a Cardiac Catheter Lab (CCL)
  • a Maternity Unit
  • a Special Care Baby Unit (SCBU)
  • an Endoscopy Suite
  • Radiology Services
  • Pathology Services
  • Anaesthetic Services
  • General Surgery, Orthopaedic, ORL, Urological and Trauma surgical services
  • Ophthalmology services are provided by visiting specialists
  • an Allied Health team consisting of: social workers, physiotherapists, occupational therapists, speech language therapists. Dietitians also work on the wards but through Nutrition Services
  • Renal Services
  • an Elective Surgery Centre (ESC)

We have visiting specialists running clinics in the areas of neurology and oncology.

There is full paediatric and obstetric/gynaecological cover, with emergency physicians and intensivists in their respective areas.

There are two wards specialising in the assessment, treatment and rehabilitation of patients over 65 years of age. Specialist outpatient clinics are also provided for older adults.

Mental Health community and inpatient units are based on or nearby the North Shore Hospital site.


Healthcare Services

Click on a service below for all contact details


North Auckland

Visiting Hours

We know how important it is for people in our care to be able to stay in touch with their loved ones.

We also need to be vigilant about not creating potential opportunities for the further spread of COVID -19, which is why we require visitors to wear an appropriate surgical/ procedural face mask at all times and maintain physical distancing of at least one metre wherever possible. Please remember:

  • each general hospital ward patient can have a maximum of two visitors at any one time between the hours of 8am and 8pm. (Note: Ward 12 at North Shore Hospital allows a maximum of two nominated visitors on a pre-booked appointment basis in designated areas. Compassionate visiting in non-designated areas is at the charge nurse’s discretion). 
  • any requests for exceptions to the rule will be considered on compassionate grounds, with specific approval required
  • it is generally not recommended that children under 15 visit the hospital. Any exception should be discussed in advance with the charge nurse/midwife manager
  • in maternity, a parent can have two support people present during labour and birth They can have two nominated visitors for their postnatal stay – one at a time, though both can visit on the same day
  • each patient in our Emergency Departments (EDs) and Assessment and Diagnostic Units (ADUs) is allowed one visitor or support person 
  • each patient in our dialysis units is allowed one visitor or support person
  • no visitors are permitted in Haematology Day Stay, Surgical Day Stay, Medical Day Stay
  • outpatients are each allowed an appropriate support person to attend appointments with them

Visitors will be asked a few basic questions when being welcomed in to our hospitals – just to ensure their visit runs as smoothly and safely as possible

* Variations to these regulations may apply to some parts of our facilities due to physical distancing requirements.


Wai Roto is a public cafe in the main foyer of the hospital. It sells a variety of hot and cold food and drink, and also has vending machines for snack food and drinks. There are magazines available for sale.

It is open Monday to Friday 7am - 5pm, and Saturday to Sunday 9am - 4pm.

Espresso Alley is a public espresso bar which sells a variety of cold food and drinks, located in the main foyer of the hospital next to the entrance to ED.

It is open Monday to Friday 7am - 3pm.

ESCafe is a public cafe located on the ground floor of the Elective Surgery Centre. It sells a variety of hot and cold food.

It is open Monday to Friday from 7am - 3pm.

Archers Sushi is next to St John's ambulance, Shea Terrace.

It is open Monday to Friday 8:30am - 5:30pm.

Bar Italia is a public cafe located on the ground floor at 15 Shea Terrace. It sells a variety of hot and cold food and beverages.

It is open Monday to Friday 6am - 5:30pm.

There are two vending machines in the reception area of the Emergency Department for after hours refreshments.

Travel Directions

North Shore Hospital is easily accessible via State Highway 1 (Northern Motorway). Take Exit 419 onto Northcote Road, turn left onto Taharoto Road, then right onto Shakespeare Road.

See AA Road Map and Hospital Site Map on the left of the page for directions.

Get directions

Public Transport

Bus Stops
North Shore Hospital has two bus stops centrally located on either side of Hospital Road, within the North Shore Hospital grounds and just a short distance from the hospital’s main entrance. There are also numerous stops located in the surrounding streets. Bus routes, bus timetables and bus fare information is available by visiting: Auckland Transport website

A taxi rank is centrally located in the North Shore Hospital grounds on the carpark side of Hospital Road. For patients unable to walk to a taxi, a volunteer or receptionist at the hospital’s ground floor main entrance will call a taxi.

Community to Hospital Shuttle Service
The Community to Hospital Shuttle Service is available to transport people to outpatient appointments at North Shore, Waitakere and Auckland Hospitals, the Greenlane Clinical Centre, and the Hibiscus Coast Community Health Centre.

The shuttle services are on demand with no set timetable. Bookings are essential and must be made at least three working days in advance of travel. Please download more information about the service. To reserve a seat please call 0800 809 342 or 09 426 0918 between 9.30am to 4pm Monday to Friday.

Get directions


North Shore Hospital has separate parking areas for patients, visitors and staff. The car park building is in addition to the older established car parks so please download our aerial view to view the current patient and visitor parking areas.

Patient & Visitor Parking

Charges (Cash/Eftpos/Credit Card)
Patients and visitors are charged a parking fee as per the schedule of parking charges below. These charges apply 24 hours a day, 7 days per week. Patients and visitors collect a parking ticket from the barrier arm ticket dispenser upon arrival at the hospital.

Take your ticket with you and pay before returning to your car. 

 Length of Time Parked Tariff as of 28th January 2018
 0 - 20 minutes  Free
 20 minutes – 1 hour  $4 
 1 hour – 2 hours  $8.20
 2 hours – 3 hours  $12.20
 3 hours – 4 hours  $16.40
 Over 4 hours   $20.40
 Lost Ticket Fee*  $20.40

Mobility Parking
There are 30 mobility carparks close to the patient areas around the hospital and 20 on the ground floor of the car park building. They are available to anyone who is on hospital business and who displays a valid CCS permit. If you require assistance and would like to speak to the parking staff please call 0800 101 190 and you will be connected directly to the Traffic Office.

For the hearing impaired you can text 021 274 0617 or 021 591 528 to advise the traffic services team of any special needs that you may have prior to your arrival at North Shore or Waitakere Hospital.    

Barrier Arm Operation
The barrier arms and pay machines operate 24 hours a day, 7 days a week.

Cyclists do not pay parking fees. Cycle racks are situated close to Entrance 4 at the front of the hospital.

Assistance at the pay machines or entry/exit barrier
To speak to a staff member use the call button (Telephone Icon).


There is no visitor accommodation available at North Shore Hospital, however there are many motels on Shakespeare Road and in the surrounding area of Takapuna.


North Shore Hospital has an outpatient pharmacy located in the hospital’s main foyer on the ground floor.  It provides a full dispensing and pharmaceutical care service for patients being discharged from hospital, or those attending outpatient clinics. The pharmacy is also able to provide a service to staff and members of the public, and has access to products that may be difficult to find elsewhere. A full range of breast pumps and related devices are available for hire, as well as specialist products such as compression stockings and sleep apnoea machines. The pharmacy also stocks greeting cards, grooming and hair care products, toiletries and a range of gift ideas.

The outpatient pharmacy hours are:

Monday to Friday        8.30am – 6pm
Saturday                      9am – 12pm
Sunday                        CLOSED

An after-hours pharmacy is located at Smales Farm, near North Shore Hospital:

Shorecare Urgent Pharmacy

Monday to Friday                               8.30am – 11pm
Saturday/Sunday/Public Holidays        8am – 11pm



The security team aim to provide a safe and secure environment for patients, staff and visitors. They patrol inside the hospital, the grounds and car parks 24 hours a day, seven days a week.


The wards and some areas have restricted access to prevent unauthorised people from entering. All staff carry identification cards that can be presented on request.

The hospital main entrances are locked at 8pm, therefore those wishing to gain access to the wards after visiting times should enter via the ECC entrance and report to the security office situated in the reception area. The ward should be contacted first to allow permission onto the ward and escorted access will be given by Security.


The hospital conducts fire and disaster drills regularly. If an alarm sounds please follow staff instructions and do not be alarmed.


For safety and protection, CCTV operates in both hospitals, inside and in the grounds.


The Security Department also work with traffic staff, police and ambulance officers when required to provide added assistance should a situation occur.

Te Whatu Ora – Health New Zealand Waitematā has a zero tolerance attitude to violence and aggression to staff and others. If you experience violence and/or aggression nursing staff should be notified.

Support Services

Volunteer Services

  • On entering the main foyer of the hospital you are likely to be greeted by one of the Green Coat Volunteers


Postal Services

There is a post box in the main reception area that accepts mail for Post -Economy, Fast, and International.…


Chaplaincy and Kaumātua Services

Our Chaplains, and Kaumātua and Whaea provide pastoral care, spiritual support, leadership and guidance to patients, families, staff, visitors and friends at the hospital.…


Interpreting Services

Waitematā Auckland Translation and Interpreting Service (WATIS) is a division of our Asian Health Support Service.…


Banking Services

An Automatic Teller Machine (ATM) is located in the main foyer of the hospital.…



In some areas of the hospital you will not be allowed to use a mobile phone due to interference with vital equipment.…




Te Whatu Ora – Health New Zealand Waitematā supports the government policy of reducing inequalities. Working in partnership with Māori at all levels and in all parts of the district health sector helps us ensure participation occurs, resulting in better health outcomes for Māori people who experience inequitable outcomes.

The Te Whatu Ora – Health New Zealand Waitematā partnership programme is consistent with the Treaty of Waitangi and adheres to the framework outlined by the New Zealand Public Health and Disability Act 2000.


People eligible for free hospital treatment:

  • New Zealand citizens born in New Zealand or their children
  • people with permanent resident status or their children
  • refugees, protected persons and victims of people trafficking
  • citizens of the Cook, Niue and Tokelau Islands
  • citizens of Australia who have been or intend to be in NZ for more than 2 years
  • holders of a work visa (if visa expires more than 2 years after arriving in NZ).

Please Note: People who are not New Zealand citizens may be required to produce evidence of entitlement - passport, residency permit or other Immigration Service documentation when first registering for treatment.

Te Whatu Ora – Health New Zealand Waitematā hospitals may not be able to establish your eligibility to publicly funded healthcare at the time of your presentation. If you are found to be not eligible, you or your family will be sent an invoice for the cost of your treatment.

It is our policy to treat patients for acute and urgent treatment regardless of your eligibility status. If you are not eligible you will have to pay for all services you received.

We are unable to accept payment at the time of presentation. You will receive an invoice in the mail with information on how the account can be paid.

Contact our non-resident support advisors at for additional information.


Te Whatu Ora – Health New Zealand Waitematā is a recognised smokefree environment and workplace. This means our buildings, grounds and vehicles are required to be smokefree at all times. Therefore smoking is not permitted by staff, patients, contractors or members of the public in any area on our sites.

If patients or visitors are found smoking within hospital grounds they will be asked to leave. Repeat offenders may be issued with a trespass notice.


Our hospital allows patients to keep and use personal clothing and possessions. However we encourage you to leave your valuables such as jewellery and large amounts of cash at home. Patients arriving at hospital will be encouraged to send them home for safekeeping. If items need to be removed and you are not able to make the decision yourself due to your medical condition, nursing staff will itemise and secure any items taken.

If you lose something during your stay/visit please notify a nurse immediately. All lost items are handed in to the Security Office in the ED reception area.



The Well Foundation is the official fundraising body of Te Whatu Ora – Health New Zealand Waitematā which includes North Shore Hospital, Waitakere Hospital and community health services in West Auckland, North Shore and Rodney. Set up as a separate charitable trust, the Foundation's mission is to help us deliver our promise of "best care for everyone" by raising additional funds for priority projects that support innovation, smart use of technology and new initiatives that will enable us to be a leader in healthcare.

Donations and support raised through the Foundation will be carefully managed and used on agreed projects and kept distinct from the annual government funding allocated to us for basic, core services.

For more information about foundation events and initiatives, or to make a donation, please:

  • Phone

    (09) 486 8900

Freephone 0800 80 93 42 - Waitemata DHB residential areas only
Patient enquiries:
(09) 486 8930

Emergency Department: Open 24 hours / 7 days, Phone (09) 486 8900


Shakespeare Road
Auckland 0620

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Get directions

Street Address

Shakespeare Road
Auckland 0620

Postal Address

North Shore Hospital
Private Bag 93 503
North Shore City 0740