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The Elective Surgery Centre (ESC) - North Shore Hospital Campus, Waitematā DHB

Public Service, General Surgery, ENT/ Head & Neck Surgery, Obstetrics and Gynaecology, Orthopaedics, Plastic Surgery, Urology

The Elective Surgery Centre is currently not operating for elective surgery due to Covid-19 response requirements.


About our Elective Surgery Centre
Waitematā District Health Board’s (DHB) Elective Surgery Centre (ESC) opened in July 2013. The stand-alone facility is situated in the heart of the North Shore Hospital campus, off Shakespeare Road in Takapuna and is dedicated solely to providing uninterrupted elective surgical procedures (non-emergency) for the growing population of the Waitematā District.

The state of the art hospital has been designed around a specific model of patient care that addresses an increasing demand for elective surgical procedures to be performed within a growing and ageing population. The Waitematā district is the fastest growing of all New Zealand’s 20 DHBs.

The aim of the ESC has been to create the most productive and cost-effective surgical public hospital in the country. The building and its team has been designed to allow a greater flow of patients from admission to discharge, whilst maintaining a very high level of patient care and comfort. This has allowed the DHB to increase the number of elective procedures performed in total and reduce the overall cost of this workload, to allow the savings to be re-invested into other areas. The specific model of care within the ESC is at the forefront of global trends in healthcare. It simply separates elective services from emergency/acute care, which in turn creates efficiencies and productivity by having an uninterrupted service all year round. Other initiatives include grouping patients together who are having the same type of surgical procedure and by having dedicated teams of clinicians working together collaboratively to support shorter patient journeys in hospital.

The ESC, with its four operating theatres, forty inpatient beds, twelve bedded recovery room, stand-alone sterilising department and separate Outpatient Department, aims to increase its numbers of elective surgery, year on year, until it reaches capacity. It is expected that the unit will be able to undertake 5,500 procedures per year.


Previous Patient Feedback

To read what some of our previous patients have said about their experience at the ESC click here.

Patient & Visitor Information

  • Your ESC Journey

    Welcome to Waitematā District Health Board’s Elective Surgery Centre (ESC).… More

  • The First Appointment

    After you have been to your GP and they have referred you to see a specialist for your treatment, you will have to come for what is called a ‘First Specialist Appointment’.… More

  • Someone to Speak to

    It can be quite a stressful time preparing for an operation in hospital, so we have a small team of nurses called peri-operative coordinators who oversee your journey from when you are confirmed as requiring surgery, until your surgery date.… More

  • What Happens on the Day of Surgery?

    On the day of surgery, we ask that you follow these simple five steps to ensure everything goes smoothly on the day:… More

  • Frequently Asked Questions

    “Now I’ve got my letter confirming the date, what happens before I come in for my operation?” – The day before your operation, you will be called by one of our nurses, who will discuss with you when you should stop eating and drinking, prior to surgery.… More PDF

  • Contact us

    You can contact us for more information on (09) 484 6000 between 7 am and 5 pm.… More

  • Meet our Team

    Janine Wells, ESC Operations Manager
    Betsy Scherer, ESC Cullen Ward Charge Nurse Manager… More

  • Useful Patient Forms to Download

    ESC Patient Information Pamphlet
    Self Assessment Form
    Patient Feedback Form
    Patient Registration Form More PDF

  • Patient DVDs

    Hip Joint Replacement:
    Click on this link to view the hip joint replacement video… More

  • Maps

    Internal campus map More PDF

  • Photo Gallery of ESC

    More PDF

Document Downloads


Little Grow

Attached to the ESC is Little Grow café, selling top quality food and refreshments at affordable prices. The café is ideal for visitors waiting to collect their loved ones. Come and give them a try.

Contact Details

North Shore Hospital

North Auckland

If your call is out of hours, there will still be a ward supervisor available to answer your call if it is urgent.

The ESC is situated in the main North Shore Hospital Campus, but separated from the main ‘towerblock’ building. It sits right next to the multi-level car park building. Click here for a map.

Shakespeare Road
Auckland 0620

Information about this location

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Get directions

Street Address

Shakespeare Road
Auckland 0620

Postal Address

North Shore Hospital
Private Bag 93 503
North Shore City 0740

This page was last updated at 12:05PM on December 21, 2021. This information is reviewed and edited by The Elective Surgery Centre (ESC) - North Shore Hospital Campus, Waitematā DHB.