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Today

12:00 AM to 12:00 AM.

Description

Emergency Consult provides rapid, 24-hour access to emergency medicine doctors in the form of a video consultation (also known as telehealth). This allows you to access care on-demand from your camera-enabled phone or device without having to travel to a hospital or clinic, whether you are at home or away from home.

As well as urgent unplanned telehealth care for the public, we also assist other healthcare providers by providing after-hours, surge demand support, and emergency medicine expertise. You may be seen by Emergency Consult if you require care from:

  • Emergency Departments
  • Overloaded Clinics
  • Ambulance Services
  • Pharmacies
  • Aged Residential Care

Read more here

Staff

We have many of Aotearoa's finest Emergency Medicine Specialists and an equivalent number of registered nurses (RNs) in our team. We’ve all worked extensively in hospital Emergency Departments. Our doctors and nurses work remotely and are dispersed across New Zealand. Our clinical team is supported by an operational headquarters in Kirikiriroa Hamilton.
More information about our team here.

Consultants

Doctors

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Website / App

Log in to the Emergency Consult web-potal here

Contact us

You don't need any apps or software downloads. As long as your phone or device has a camera and web browser you're good to go. To access a virtual consultation:

  1. Log in to your account, or create an account if you don't already have one.
  2. Pay for your consult using a credit card or PayPal.
  3. Start your video consult.

No appointment required

Video consults are available on-demand without appointment. Standard wait time is less than 15 minutes.

Casual (not enrolled) patients

Emergency Consult is a user-pays service available to anyone in New Zealand.

Emergency Consult also supports a range of healthcare providers.

Referral Expectations

You may begin your consultation with a brief triage with a Triage Registered Nurse before you are connected to a doctor. You will not have to wait or queue for long; your video consult will be answered within 15 minutes.

The doctor you'll video chat with is an experienced Emergency Medicine Specialist. You will describe your symptoms and the doctor will provide comprehensive treatment advice. The treatment can include prescriptions, referrals, further investigations (labs or x-rays), or medical certificates as required.

Fees and Charges Categorisation

Fees apply

Fees and Charges Description

You can create an account and pre-pay ahead of time. Or simply purchase consults if/when you need them.

A doctor consult costs $89 for adults and $49 for children 14 and under.

We are ACC registered so you can still be covered by ACC.

Hours

12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

Public Holidays: Open on all public holidays.

Procedures / Treatments

Urgent Telehealth Consultations

You will speak with a senior emergency medicine consultant who will discuss your symptoms and provide comprehensive treatment advice. The treatment can include prescriptions, referrals, further investigations such as labs or x-rays, or medical certificates.

You will speak with a senior emergency medicine consultant who will discuss your symptoms and provide comprehensive treatment advice. The treatment can include prescriptions, referrals, further investigations such as labs or x-rays, or medical certificates.

Services Provided

Telehealth Consultation

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify. Emergency Consult uses two-way video chat. You will briefly speak with a triage nurse first to describe your symptoms then you will be transfered to video chat with a senior emergency medicine doctor for treatment.

  • Telehealth consultations - anyone can access
  • Video consultations

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

Emergency Consult uses two-way video chat. You will briefly speak with a triage nurse first to describe your symptoms then you will be transfered to video chat with a senior emergency medicine doctor for treatment.

Minor Accident and Injury Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service. Two-way video chat with an emergency medicine doctor to guide you through treatment, advice, and any required prescriptions or referrals.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Two-way video chat with an emergency medicine doctor to guide you through treatment, advice, and any required prescriptions or referrals.

Additional Details

Online / virtual / app, Child / Tamariki friendly, LGBTQIA+ friendly

Pharmacy

Find your nearest pharmacy here

Contact Details

12:00 AM to 12:00 AM.

To access a virtual consultation log in to the web-portal at emergencyconsult.co.nz.

For non-medical enquiries during business hours:
or contact us online here

Postal Address

PO Box 93
Waikato Mail Centre
Hamilton
New Zealand

This page was last updated at 11:41AM on June 11, 2024. This information is reviewed and edited by Emergency Consult.