Emergency Consult provides rapid, 24-hour access to emergency medicine doctors in the form of a video consultation (also known as telehealth). This allows you to access care on-demand from your camera-enabled phone or device without having to travel to a hospital or clinic, whether you are at home or away from home.
As well as urgent unplanned telehealth care for the public, we also assist other healthcare providers by providing after-hours, surge demand support, and emergency medicine expertise. You may be seen by Emergency Consult if you require care from:
We have many of Aotearoa's finest Emergency Medicine Specialists and an equivalent number of registered nurses (RNs) in our team. We’ve all worked extensively in hospital Emergency Departments. Our doctors and nurses work remotely and are dispersed across New Zealand. Our clinical team is supported by an operational headquarters in Kirikiriroa Hamilton.
More information about our team here.
You may begin your consultation with a brief triage with a Triage Registered Nurse before you are connected to a doctor. You will not have to wait or queue for long; your video consult will be answered within 15 minutes.
The doctor you'll video chat with is an experienced Emergency Medicine Specialist. You will describe your symptoms and the doctor will provide comprehensive treatment advice. The treatment can include prescriptions, referrals, or medical certificates as required.
Enrolling new patients
Does not apply
This service does not enrol patients.
Fees and Charges Categorisation
Fees apply
Fees and Charges Description
You can create an account and pre-pay ahead of time. Or simply purchase consults if/when you need them.
Community Service Card (CSC) holders:
Child (0-13 years) FREE
Youth (14-17 years) $25 between 8am - 10pm | $35 afterhours
Adult $25 between 8am - 10pm | $35 afterhours
Standard pricing:
Child (0-13 years) $25 between 8am - 10pm | $35 afterhours
Youth (14-17 years) $55 between 8am - 10pm | $65 afterhours
Adult $99
International visitor $180
We are ACC registered so you can still be covered by ACC.
Hours
12:00 AM to 12:00 AM.
Mon – Sun
midnight – midnight
Public Holidays: Open on all public holidays. Christmas: Open 22 Dec — 9 Jan.
