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Counties Manukau Health Emergency Department

Public Service, Emergency


Community testing for COVID-19 is not available at Hospital Emergency Departments.

Click here for a list of Community Testing Centres.

The Emergency Department at Middlemore Hospital is for life-threatening emergencies.  Call 111 in an emergency, 24 hours a day 7 days a week.

Your family doctor is the first place you should go for help.  They will provide you with medical advice, prescriptions and help you to manage any long-term conditions.  If you do not have a family doctor you can find one on Healthpoint.

The Emergency Department has specialised areas for resuscitation and monitoring. There are 27 adult assessment rooms, two adult procedure rooms, a dedicated plastering room and an ENT (Ear, Nose & Throat) room.  There are also 24 beds in the adult short stay area for patients with an 'expected' discharge period within 24 hours from arrival that are utilised by all teams providing acute care.

The Emergency Department has a separate area for paediatric services (Kidz First Emergency Care).  This includes two resuscitation rooms, 14 acute assessment rooms and a procedure room.  There are also 13 beds in the paediatric short stay area.

Accident and Medical clinics in the Counties region also provide after-hours care.  Lower after-hours charges apply 6pm - 8am weekdays, all weekend and every public holiday. Scroll down to view details for alternative Accident and Medical clinics in the Auckland Region.


Referral Expectations

Approximately 1/3 of the patients seen in Emergency Care are referred by a primary healthcare practitioner directly to an inpatient team. The remaining 2/3 of the patients self-present to Emergency Care. 

Visiting Hours

With Auckland moving to Alert Level 3 at 11:59pm on Tuesday, 21 September, visiting at Middlemore Hospital Emergency Department:

  • Patients may be allowed one support person in the department to assist with diagnosis and treatment.
  • Once disposition in ED has been decided no visitor policy applies including ward and short stay areas.Visits only for exceptional needs.
  • Full details are available here.

Face masks must be worn with visiting any CM Health facilities.


Mobility parking spaces can be located near most of the entrances around the hospital.  Please ensure you display an authorised mobility parking pass at all times.  

Autopay stations are located throughout the carpark and at the main entrance of hospital. On-site parking at the following rates:

Up to 15 minutes FREE
15 minutes to 1 hour $4.50
1 - 2 hours $9.00
2 - 3 hours $14.00
3 - 4 hours $18.00
Over 4 hours $23.00
Lost ticket fee $46.00








Hours of operation: 24 hours per day/7 days a week.


Other Emergency Care Providers - Accident and Medical Clinics

*Reduced charges are available to those considered most at risk. ALL children under six years are FREE, ALL adults 65 years and older and low income individuals and families are subsidised. If you are a patient with a Community Services Card or a High User Health Card bring it along to prove eligibility and you will get a decreased co-payment as well.

Lower after-hours charges apply 6pm - 8am weekdays, all weekend and every public holiday.

 Clinic and Phone number  Hours    
East Care Accident and Medical Clinic 

7 days

07.00am - 11.00pm   

260 Botany Road    
Howick (09) 277 1516       
Community Medical Centre 7 Days     
455 East Tāmaki Road 8.00am - 8.00pm    
Dannemora (09) 951 5380      
ETHC - Bairds Road 7 days    
160 Bairds Road 8:00am - 11:00pm    
Ōtara (09) 274 3414         
ETHC - Dawsons Road 7 days    
124 Dawsons Road 8:00am - 8.00pm    
Flatbush (09) 274 3468 Closed Christmas Day and    
  New Years Day    
Manukau City Accident and Medical 7 days    
16a Bakerfield Place Mon-Fri 8am - 8pm    
Manukau City (09) 263 7770 Sat-Sun 9am - 5pm    
  Closed Christmas Day    
Pukekohe Family Health Care Limited 7 days    
10 West Road 8:00am - 9.00pm       
Pukekohe  (09) 237 0280    9.00 pm - 8am there is a nurse available by phone    
Counties Care Accident and Medical 7 Days    
79-85 Great South Road 8.00am - 8.00pm    
Papakura (09) 299 9380      
Takanini Accident and Medical Centre 7 days    
106 Great South Road 8:00am to 9.00pm       
Takanini (09) 299 7670         
White Cross Accident & Medical Clinic  7 Days    
15-23 Station Road  8:00am - 10:00pm    
Ōtāhuhu (0800) 611 111    Opening hours vary in public    
Ascot White Cross 7 Days, 24 Hours       
90 Greenlane Road East    
Remuera (0800) 611 111    
Three Kings Accident & Medical 7 Days    
Three Kings Plaza 536 Mt Albert Road 8:00am - 10:00pm       
(09) 625 2999         
White Cross Lunn Ave 7 Days    
110 Lunn Ave 8:00am - 8:00pm       
Mt Wellington (0800) 611 111      
White Cross Ponsonby 7 Days    
202 Ponsonby Road 7.30am - 8:30pm       
Ponsonby (0800) 611 111 Closed Christmas Day    
  Reduced Hours 12 noon - 8pm 1st and 2nd of January.    
White Cross St Lukes 7 Days    
 52 St Lukes Road  8.00am - 8.00pm    
 St Lukes (0800) 611 111 Hours vary during Public    
Westcare White Cross 7 Days, 24 Hours       
131 Lincoln Road    
Henderson (0800) 611 111       
White Cross New Lynn 7 Days    
2140 Great North Rd, New Lynn 8:00am - 10:00pm    
(0800) 611 111     Hours vary during Public    
White Cross Glenfield 7 Days    
436-440 Glenfield Road 8:00am - 10:00pm       
Glenfield (0800) 611 111  Hours vary during Public    
Shorecare Smales Farm Takauna 7 Days, 24 Hours       
74 Taharoto Road    
Milford (0800) 746 732    
Shore Care Northcross 7 Days    
948 East Coast Road 8:00 am - 10:00 pm    
Northcross (09) 486 7777 Closed Public Holidays    

Note: In rural areas such as Kumeū, Waiheke, Warkworth and Wellsford a 24 hour on call service is provided.  If medical care is required after hours in these areas, patients should ring the local GP practice to access these services.

Contact Details

Middlemore Hospital

South Auckland

Hours: 24 hours a day, 7 days a week.

Middlemore Hospital
Hospital Road

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Street Address

Middlemore Hospital
Hospital Road

Postal Address

Private Bag 93311
Auckland 1640
New Zealand

This page was last updated at 10:02AM on November 24, 2021. This information is reviewed and edited by Counties Manukau Health Emergency Department.