Asian and Ethnic Health Services : Healthpoint

3 Mary Poynton Crescent, Takapuna

Contact Details

Phone 0800 88 88 30

1) Asian and Ethnic Health Services - General enquiries

0800 88 88 30 or asianethnichealth@tewhatuora.govt.nz

2) Asian Patient Support Service

North Shore Hospital 09 486-8920 extn. 47101

Waitakere Hospital 09 837-8831

3) Asian Mental Health Service

09 486-8920 extn. 47321 or DDI 09 487-1321

4) WATIS Interpreting

Watis@waitemataDHB.govt.nz

5) Asian Health Line (iCare)
Asian Breast Screening Support & NZ Health and Disability Service information and support.

0800 88 88 30 or asianhealthline@tewhatuora.govt.nz

Street Address

3 Mary Poynton Crescent
Takapuna
North Shore
Auckland 0740

Postal Address

Private Bag 93 503
Takapuna
Auckland 0740

Description

Asian and Ethnic Health Services supports Health New Zealand Waitemata and North Shore in delivering culturally appropriate, accessible and effective healthcare to Asian migrant and refugee communities.

We aim to improve access to healthcare, patient experience, and health outcomes to culturally and linguistically diverse patients and their families by:

Achieving better health outcomes
Improving communication
Reducing inequalities
Removing cultural barriers by providing access to culturally appropriate services

Aims:

To promote culturally and linguistically appropriate health services for ethnic communities
To improve access to health services and health information for the Asian & ethnic population
To provide cultural support, emotional support and, coordination services to Asian patients/clients
To provide communication support to health professionals and non-English speaking patients/clients and their families using health services
To provide cultural information and advice to health staff to enhance cultural competence
To improve access to primary and secondary health services for non-English speaking patients

If you require an interpreter for hospital or clinic appointment, please contact your health service provider and request an interpreter through their service.

Online referral form (must be completed by health professional or health providers)

For interpreters only

Staff

Asian and Ethnic Health Services (AEHS) has approx. 270 people (bi-lingual professionals, cultural workers, bureaus and health interpreters) to serve culturally and linguistically diverse communities (cover 142+ languages and dialects)

Leadership Team Members

Grace Ryu - Group Manager, Asian and Ethnic Health Services (AEHS)
Dr Susan Knox - Project Manager, Asian and Ethnic Health Services (AEHS)
Hong Lo - Team Leader, WATIS Interpreting Service (24/7)
Ivy Liang - Team Leader, Asian Patient Support Service (APSS)
Hannah Lee - Team Leader, Asian Mental Health Service (AMHS)
Kitty Ko - Asian Health Gain Advisor

Fees and Charges Categorisation

Free

Fees and Charges Description

Asian Health Line 0800 88 88 30 - Free service for people who need NZ Health and Disability Service information and support.
Asian Patient Support Service - Free service for North Shore Hospital and Waitakere Hospital users.
Asian Mental Health Service - Free service for the Specialist Mental Health and Addiction Service clients and their families (Health NZ Waitemata) and Asian women who are experiencing psychological issues during their perinatal period.
WATIS - Free service for Health New Zealand Waitemata patients or clients who are eligible for free public health and disability services.

Hours

Open today 8:30 AM to 5:00 PM.

Mon – Fri	8:30 AM – 5:00 PM

Languages Spoken

Albanian, Arabic, Bengali, Bosnian, Burmese, Cambodian, Cantonese Chinese, Chinese, Cook Islands Māori, Croatian, Czech, Dari (Afghan Persian), Dutch, English, Farsi, Fiji Hindi, Filipino, Foochow, German, Greek, Gujarati, Hakka, Hokkien, Hungarian, Indonesian, Italian, Japanese, Kiribati, Korean, Macedonian, Malay, Mandarin Chinese, Nepali, Niuean, New Zealand Sign Language (NZSL), Pashto/Afghani, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Shanghainese, Spanish, Swahili (Kiswahili), Swedish, Tagalog, Tahitian, Taiwanese, Tamil, Telugu, Thai, Tokelauan, Tongan, Tuvaluan, Ukrainian, Urdu, Vietnamese, Afrikaans, Cebuano, Hindi, Fijian, Interpreting Service

Programmes

+ Refine

Asian and Ethnic Mental Health Service (AMHS)

Programme Areas Helplines / e-mental health, Maternal mental health or addiction, Mental health Programme Type Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Refugee / migrant Regions North Auckland, West Auckland Age Groups Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua Referral Types Self referral, GP, DHB clinical services Referral Process If you think you or someone you know may benefit from support, the first step is to visit your GP. Your GP can refer you to your local specialist mental health service. Once you're connected with a specialist clinician (such as a key worker), they may invite the Asian Mental Health Service to join your care team to provide culturally appropriate support. Online referral form (must be completed by health professional) If you require an interpreter for hospital or clinic appointment, please contact your health service provider and request an interpreter through their service. Asian Health Services Information Brochure (PDF, 327.9 KB) Asian and Ethnic Health Service - Bengali (PDF, 779.4 KB) Asian and Ethnic Health Service - Arabic (PDF, 1.2 MB) Note: PDF downloads require the free Adobe Reader application to view.

Programme Areas: Helplines / e-mental health, Maternal mental health or addiction, Mental health
Programme Type: Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Refugee / migrant
Regions: North Auckland, West Auckland
Age Groups: Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
Referral Types: Self referral, GP, DHB clinical services

Referral Process

If you think you or someone you know may benefit from support, the first step is to visit your GP.

Your GP can refer you to your local specialist mental health service.

Once you're connected with a specialist clinician (such as a key worker), they may invite the Asian Mental Health Service to join your care team to provide culturally appropriate support.

Online referral form (must be completed by health professional)

If you require an interpreter for hospital or clinic appointment, please contact your health service provider and request an interpreter through their service.

Asian Health Services Information Brochure (PDF, 327.9 KB)
Asian and Ethnic Health Service - Bengali (PDF, 779.4 KB)
Asian and Ethnic Health Service - Arabic (PDF, 1.2 MB)

Note: PDF downloads require the free Adobe Reader application to view.

Healthy Mother Healthy Future (HMHF) - Asian Perinatal Wellbeing Programme

Programme Areas Helplines / e-mental health, Family / whānau support, Maternal mental health or addiction, Mental health Programme Type Counselling and support, Family / whānau support (mental health), Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Refugee / migrant Regions North Auckland, West Auckland Age Groups Adult / Pakeke Referral Types Self referral, GP, DHB clinical services Referral Process Online referral form Email to

Programme Areas: Helplines / e-mental health, Family / whānau support, Maternal mental health or addiction, Mental health
Programme Type: Counselling and support, Family / whānau support (mental health), Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Refugee / migrant
Regions: North Auckland, West Auckland
Age Groups: Adult / Pakeke
Referral Types: Self referral, GP, DHB clinical services