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Adult Mental Health | Counties Manukau | Te Whatu Ora

Public Service, Mental Health, Mental Health & Addictions

Description

Formerly Counties Manukau Health Adult Mental Health

Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.

Counties Manukau Health Adult Mental Health provides specialist mental health services for adults living in the Counties Manukau region.

We support people with severe mental health concerns, along with their family/whaanau and community. Our goal is to assist people in finding their own path to recovery.

We serve individuals and families of all cultures living in the Counties Manukau Health area. We work closely with the community and supports involved in their care, ensuring the best support possible for service users and their whaanau.

For information on mental health support for children, young people, and the elderly in Counties Manukau see:

Who Are We?

Counties Manukau Health Adult Mental Health is made up of a variety of teams, all of whom support people with various mental health issues, along with their family/whaanau. Some of our teams provide support for people with ‘acute’ concerns who need immediate help, very occasionally in a hospital or residential facility, while others support people with less severe concerns that still impact on their life.

Our teams include:

  • Community Mental Health Teams – These five teams (Matariki, Manukau, Te Rawhiti, Rapua Te Ao Waiora and Nga Raukohekohe) support people with mental health concerns in the community
  • Rapua Whaioranga – Culturally appropriate support for Taangata Whenua/Maaori
  • Faletoa – Culturally appropriate support for Pacific people and their families
  • Intensive Community Team (ICT) – Provide additional support for people with a number of different challenges
  • Dual Disability Team – Provide support and advice for people with mental health concerns along with an intellectual disability, and their carers
  • Tiaho Mai – Middlemore Hospital inpatient unit, supporting people with mental health problems during a crisis
  • Tamaki Oranga – Residential care for men who need long-term support
  • Home Based Treatment – Supporting people with acute or very severe concerns to be treated at home

For more information on each of these teams please visit their websites.

Who Do We See?

We support adults aged 18-65, living in Counties Manukau, who are experiencing mental health issues that can no longer be managed by supports in their community. We also provide support and advice to family/whaanau, carers, support agencies and the wider community.

Want To Talk?

Sometimes it can help to talk to someone who knows what you’re going through. If you would like to talk to someone with lived experience of mental health and or addictions, contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. Note: Peer Talk supports adults over 18. If you are under 18 contact Youthline on 0800 37 66 33.

For urgent after-hours support please contact 0800 775 222, or phone (09) 261 3700 at any time.
If you need immediate help call 111.

Want To Find Out More?

You can find more information about the services we provide by visiting the various mental health team websites.

If you want to find out more about mental health and what it means for New Zealand there are some great websites you can visit, including:

Referral Expectations

General Practitioners: Please complete and submit the eReferral form which can be found on Medtech and My Practice.

Who Can Refer?

We accept referrals from anyone concerned about a person’s behaviour or mental health. These include:

  • Health professionals and GPs
  • NGO providers
  • Community services
  • Police.

To be referred to adult mental health services you must meet the following criteria:

  • Be an adult (aged 18-65) experiencing significant problems and emotional distress which cannot be managed within local community resources
  • Live most of the week in the Counties Manukau area
  • Be a New Zealand resident or be eligible for publicly funded healthcare.

Referral Process

All referrals to Adult Mental Health are sent to the Intake and Acute Assessment team. They can be contacted in the following ways:

  • General Practitioners: Please complete and submit the eReferral form which can be found on Medtech and My Practice
  • Other Agencies: Contact Intake and Acute Assessment at (09) 261 3700

After receiving your referral the Intake and Acute Assessment team will talk to you about your mental health concerns and how they can help. With your consent they may also contact other people involved in your care. They may ask to meet with you and your whaanau one or more times (either face-to-face or via telephone) to assess what help you need or give you some initial treatment or support.

Once Intake and Acute Assessment have a good idea of what kind of support you need they will transfer you to the mental health team that best meets your needs. Note: It may take some time after your referral is submitted before you are contacted.

Please contact the Intake and Acute Assessment at (09) 261 3700 to discuss the referral or ask any questions about our service.

For urgent after-hours support please contact 0800 775 222, or phone (09) 261 3700 at any time.
If you need immediate help call 111.

What Happens Next? 

Once you have been referred to a team at Adult Mental Health you will be seen by a staff member who will coordinate your care.  Your coordinator, who may be a nurse, social worker or occupational therapist, will work with you to decide how to best support you and your family/whaanau.  You may also need the support of a doctor, a psychologist or a peer support specialist (team members with lived experience of mental health concerns). 

Services

Finding Support

If you are feeling anxious, down, not sleeping or generally just not feeling yourself the best person to talk to is your GP. If your GP thinks that you would benefit from specialised services they will refer you to Adult Mental Health. If you are having suicidal thoughts, or are worried about someone remember there is support available. For more information please visit the Mental Health Foundation Website. If you don't have a GP click here to find one close to your home, or you can visit one of the Accident and Medical clinics in Counties Manukau: Counties Care Accident & Medical Clinic 79-85 Great South Road Papakura, (09) 299 9380 East Tamaki Healthcare - Dawsons Road 124 Dawsons Road Flatbush, (09) 274 3468 Pukekohe Family Health Care - Accident & Medical 10 West Street Pukekohe, (09) 237 0280 East Care Accident and Medical Clinic 260 Botany Road Howick, (09) 277 1516 Manukau City Accident and Medical 16A Bakerfield Place Manukau, (09) 263 7770 Takanini Accident and Medical Centre 106 Great South Road Takanini, (09) 299 7670 East Tamaki Healthcare - Bairds Road 160 Bairds Road Otara, (09) 274 3414 Manukau Family Doctors, Accident & Medical 597 Great South Road Manukau, (09) 277 5777 White Cross Accident & Medical Clinic 15-23 Station Road Otahuhu, (09) 276 3000 Your GP may also recommend you contact one of the many NGO Mental Health and Addiction Services in your area. NGOs (Non-government organisations) are non-profit, independent community organisations that provide support to people who have experienced or are experiencing mental illness. There are a wide variety of different services available but all aim to assist you on your journey to wellness and to maintain your quality of life. If you feel alone or need someone to talk to there are a number of helplines you can call to discuss your concerns and learn about ways you can get help. These include: Free call or text 1737 any time Depression Helpline – 0800 111 757 Lifeline - 0800 543 354 OUTLine NZ - 0800 688 5463 Click here for a full list of helplines operating in New Zealand.

If you are feeling anxious, down, not sleeping or generally just not feeling yourself the best person to talk to is your GP. If your GP thinks that you would benefit from specialised services they will refer you to Adult Mental Health.

If you are having suicidal thoughts, or are worried about someone remember there is support available. For more information please visit the Mental Health Foundation Website.

If you don't have a GP click here to find one close to your home, or you can visit one of the Accident and Medical clinics in Counties Manukau:

Counties Care Accident & Medical Clinic

79-85 Great South Road

Papakura, (09) 299 9380

East Tamaki Healthcare  - Dawsons Road

124 Dawsons Road

Flatbush, (09) 274 3468

Pukekohe Family Health Care - Accident & Medical

10 West Street

Pukekohe, (09) 237 0280

East Care Accident and Medical Clinic 

260 Botany Road

Howick, (09) 277 1516  

Manukau City Accident and Medical

16A Bakerfield Place

Manukau, (09) 263 7770

Takanini Accident and Medical Centre

106 Great South Road

Takanini, (09) 299 7670  

East Tamaki Healthcare - Bairds Road

160 Bairds Road

Otara, (09) 274 3414  

Manukau Family Doctors, Accident & Medical

597 Great South Road

Manukau, (09) 277 5777

White Cross Accident & Medical Clinic 

15-23 Station Road

Otahuhu, (09) 276 3000

Your GP may also recommend you contact one of the many NGO Mental Health and Addiction Services in your area. NGOs (Non-government organisations) are non-profit, independent community organisations that provide support to people who have experienced or are experiencing mental illness. There are a wide variety of different services available but all aim to assist you on your journey to wellness and to maintain your quality of life.

If you feel alone or need someone to talk to there are a number of helplines you can call to discuss your concerns and learn about ways you can get help. These include:

Click here for a full list of helplines operating in New Zealand.

Need Immediate Help?

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites: In Crisis? - Mental Health Foundation Suicide Prevention - Le Va If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines Lifeline - 0800 543 354 Youthline - 0800 376 633 Samaritans - 0800 726 666 If you feel you or someone else is at risk of harm call 111.

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites:

If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines

 

If you feel you or someone else is at risk of harm call 111.

Rights and Feedback

When you use health services you are protected by a number of rights. These rights include (but are not limited to): Respect and privacy Confidentiality Fair treatment Acceptance of your beliefs and practices Dignity and independence Information to enable you to make choices about the treatment you receive To have your questions answered Choice about participation in teaching and research To have your complaints taken seriously. These are explained in full in The Code of Health & Disability Services Consumers' Rights. If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to: Health & Disability Commissioner Telephone (09) 373 3556 or 0800 11 22 33 Privacy Commissioner Telephone (09) 302 8655 or 0800 80 39 09 Counties Manukau Health Complaints and Feedback Procedure We would appreciate you taking the time to provide us with your feedback and we welcome your comments. Please complete our online feedback form.

When you use health services you are protected by a number of rights. These rights include (but are not limited to):

  • Respect and privacy
  • Confidentiality
  • Fair treatment
  • Acceptance of your beliefs and practices
  • Dignity and independence
  • Information to enable you to make choices about the treatment you receive
  • To have your questions answered
  • Choice about participation in teaching and research
  • To have your complaints taken seriously.

These are explained in full in The Code of Health & Disability Services Consumers' Rights.

If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to:

Health & Disability Commissioner
Telephone (09) 373 3556 or 0800 11 22 33
Privacy Commissioner
Telephone (09) 302 8655 or 0800 80 39 09

Counties Manukau Health Complaints and Feedback Procedure

We would appreciate you taking the time to provide us with your feedback and we welcome your comments.

Please complete our online feedback form.

Smokefree Service

Counties Manukau Health promotes good health and is committed to the Smokefree Policy. At all of our locations: All outdoor areas are smoke free All indoor areas are smoke free. The Smokefree Policy applies to: All patients All visitors All staff (including contracted workers). Counties Manukau Health provides a smoking cessation service. If you are (or have recently been) a patient at Middlemore Hospital, Manukau SuperClinic or any of our outreach clinics, then you can be referred to this service. Ask any staff member who has been involved in your care to refer you. For more information about CMH Living Smokefree Service and how they can assist you to quit smoking click here.

Counties Manukau Health promotes good health and is committed to the Smokefree Policy. At all of our locations:

  • All outdoor areas are smoke free
  • All indoor areas are smoke free.

The Smokefree Policy applies to:

  • All patients
  • All visitors
  • All staff (including contracted workers).

Counties Manukau Health provides a smoking cessation service. If you are (or have recently been) a patient at Middlemore Hospital, Manukau SuperClinic or any of our outreach clinics, then you can be referred to this service. Ask any staff member who has been involved in your care to refer you.

For more information about CMH Living Smokefree Service and how they can assist you to quit smoking click here.

Programmes

Adult Mental Health

How Do We Help? We offer a range of support and treatments that are tailored to meet individual and family/whaanau needs. Some of our most commonly used supports include: Talking therapy Co-ordination of care with other services Practical assistance with day-to-day needs Cultural support Peer support services Emotional support for caregivers/whaanau Medication Information and advice Our services may be delivered in a variety of locations, including: Clinics in various locations around Counties Manukau Your home Churches, marae and other places you feel comfortable Hospitals and residential settings. If English is not your first language we have a number of translation services available, including interpreters and staff who speak more than one language. If you need an interpreter please let us know as soon as possible – we will be able to help.

Programme Areas

Crisis / acute, Mental health

Programme Type

Intake / assessment, Non-acute specialist mental health community services

Regions

South Auckland, East Auckland

Age Groups

Adult / Pakeke

Referral Types

GP, DHB clinical services, Corrections

Referral Process

All referrals to Adult Mental Health are sent to the Intake and Acute Assessment team. They can be contacted in the following ways:

  • General Practitioners: Please complete and submit the eReferral form which can be found on Medtech and My Practice
  • Other Agencies: Contact Intake and Acute Assessment at (09) 261 3700
Description

How Do We Help?

We offer a range of support and treatments that are tailored to meet individual and family/whaanau needs. Some of our most commonly used supports include:

  • Talking therapy
  • Co-ordination of care with other services
  • Practical assistance with day-to-day needs
  • Cultural support
  • Peer support services
  • Emotional support for caregivers/whaanau
  • Medication
  • Information and advice

Our services may be delivered in a variety of locations, including:

  • Clinics in various locations around Counties Manukau
  • Your home
  • Churches, marae and other places you feel comfortable
  • Hospitals and residential settings.

If English is not your first language we have a number of translation services available, including interpreters and staff who speak more than one language. If you need an interpreter please let us know as soon as possible – we will be able to help.

Contact Details

For urgent support contact our after hours phoneline on 0800 775 222, or phone (09) 261 3700 at any time.
If you need immediate help call 111.

This page was last updated at 7:30AM on November 28, 2023. This information is reviewed and edited by Adult Mental Health | Counties Manukau | Te Whatu Ora.