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Tupu Ora Regional Eating Disorders Service
Public Service, Psychiatry, Mental Health
For urgent after-hours support please contact 0800 800 717.
If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the Mental Health Foundation - In Crisis?, or in case of emergency call 111.
Today
8:30 AM to 4:30 PM.
Description
Tupu Ora - 'Tupu’ meaning to grow, flourish, nourish and ‘Ora’ meaning to be well, recover, maintain wellbeing - is the regional specialist eating disorders service in Tāmaki Makaurau.
Our service includes a multidisciplinary team who provide specialist assessment, treatment, and support for individuals experiencing eating disorders across the region. We work in collaboration with local health providers (including hospitals and GP practices), families/whānau, schools, and community services to ensure timely, compassionate, and evidence‑based care.
Under Tupu Ora there are two primary areas within the continuum of eating disorders care: Tupu Ora Community and Tupu Ora Residence (or Eating Disorders Unit; EDU).
Tupu Ora Community
- Our community catchment includes all of the Auckland Metro region including Waitematā, Te Toka Tumai Auckland and Counties Manukau. We work alongside all major hospitals in Auckland (Starship Children's Hospital, North Shore Hospital, Auckland City Hospital and Middlemore Hospital).
- We accept referrals for Auckland residents presenting with moderate to severe eating disorders.
- Our outpatient team includes both child and adolescent and adult pathways.
- The child and adolescent continuum works alongside rangatahi and whānau, using evidence based treatments including the Family Based Therapy (FBT) approach.
- The adult team sees whai i te ora 18 years and over, providing a range of treatments adapted to the individual's needs which may include assessment, group treatment or other interventions. The team utilises evidence-based approaches and therapies to work alongside whai i te ora on their recovery journey.
- Our teams also work alongside other services in a consultation and liaison model where another treating team (such as primary community mental health, CADS, or other specialist MH service) is delivering the primary treatment while Tupu Ora provide an adjunct or other support to the treating team re: eating difficulties.
- Tupu Ora's consultation and liaison pathway supports the primary and secondary sector through providing consultation and advice, 2nd opinion assessments, training and supervision for the Midlands, Metro Auckland and Northland Regions.
- For information about support for family, carers and friends please click here.
Tupu Ora Residential (Eating Disorder Unit)
- The residential unit is a 9-bedded unit that works in conjunction with the eating disorder services for whai i te ora referred from Northland, Auckland and Midland Regions.
- The treatment programme includes: support having regular meals with trained staff, therapy groups facilitated by an occupational therapist and psychologist, weekly reviews of progress with members of the MDT and around the clock nursing support.
- Admission to the EDU is voluntary, often in conjunction with eating disorder treatment for what i te ora working on their recovery journey.
Staff
Our specialist multidisciplinary team includes:
- Psychiatrists
- Dietitians
- Nurses
- Senior medical officers
- Clinical psychologists and Counselling psychologist
- Psychotherapists
- Social workers
- Māori cultural advisor
- Occupational therapists
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Referral
Clinical referral pathways are in place, and where necessary, referrals may be fast tracked to Tupu Ora or to inpatient services by secondary service clinicians.
You must live in the Auckland region to qualify for assessment and treatment for Tupu Ora community outpatient services.
Referral pathway, criteria, and hospital admission guidelines are available to all Auckland Regional GPs and practices via Health Pathways.
Referral to Tupu Ora Community:
- If you are under a mental health service: your mental health service is able to refer to us directly.
- If you are not under a mental health service: your GP will need to complete a referral. Your referral will be triaged via your local community mental health service who will contact you prior to your referral progressing to Tupu Ora.
- Hospitals have pathways to refer to Tupu Ora. This is usually via the Liaison Psychiatry/Department of Psychological Medicine teams.
Referral to Tupu Ora EDU:
- For Northland and Auckland residents, your GP will need to complete a referral to Tupu Ora via your local Community Mental Health Team/Child and Adolescent Mental Health Service to refer to Tupu Ora services including the EDU.
- For Northland and Midlands residents, your GP will need to complete a referral to your local Community Mental Health Team/Child and Adolescent Mental Health Service and/or Eating Disorder Liaison (if applicable).
Please note that Tupu Ora does not accept self-referrals.
Referral Expectations
Referrals to Tupu Ora are reviewed regularly and triaged based on a number of factors including clinical need and level of risk.
We request that referrers provide comprehensive medical and psychosocial information to support referrals for suspected eating disorders.
As an outpatient service, we do not operate acutely and cannot offer urgent, acute follow-up. Please note that on occasion there may be a wait before referral outcome is communicated - GPs are welcome to contact Tupu Ora should they have additional information following initial referral or if update is required.
During the referral and triaging process, the primary care provider should continue routine monitoring of physical and psychological wellbeing, and to seek urgent medical or mental health support if any concerns escalate.
Fees and Charges Description
The service is free to NZ citizens and residents eligible to receive public health care in New Zealand.
Hours
8:30 AM to 4:30 PM.
| Mon – Fri | 8:30 AM – 4:30 PM |
|---|
Procedures / Treatments
Following referral, whai i te ora may be invited to the Tupu Ora Assessment Clinic. The Assessment Clinic is a comprehensive appointment to assess, formulate and plan around the next steps to support nutritional, medical and psychological wellbeing when recovering from an eating disorder. When a clinic slot is available, our team will contact you to book in. Prior to attending, you may be requested to complete some additional information as well as see your GP for an updated medical as this will assist in the assessment process.
Following referral, whai i te ora may be invited to the Tupu Ora Assessment Clinic. The Assessment Clinic is a comprehensive appointment to assess, formulate and plan around the next steps to support nutritional, medical and psychological wellbeing when recovering from an eating disorder. When a clinic slot is available, our team will contact you to book in. Prior to attending, you may be requested to complete some additional information as well as see your GP for an updated medical as this will assist in the assessment process.
The Assessment Clinic is a comprehensive appointment to assess, formulate and plan around the next steps to support nutritional, medical and psychological wellbeing when recovering from an eating disorder.
When a clinic slot is available, our team will contact you to book in. Prior to attending, you may be requested to complete some additional information as well as see your GP for an updated medical as this will assist in the assessment process.
EDU is an intensive, residential treatment programme that facilitates return to more normalised eating. The Unit often receives referrals for individuals 18 years and older. Individuals 17 and over can be considered on a case-by-case basis if appropriate neurodevelopmentally and dependent on the young person's life stage. For Northland and Auckland residents, your GP will need to complete a referral to Tupu Ora via your local Community Mental Health Team/Child and Adolescent Mental Health Service to refer to Tupu Ora services including the EDU. For Northland and Midlands residents, your GP will need to complete a referral to your local Community Mental Health Team/Child and Adolescent Mental Health Service and/or Eating Disorder Liaison (if applicable).
EDU is an intensive, residential treatment programme that facilitates return to more normalised eating. The Unit often receives referrals for individuals 18 years and older. Individuals 17 and over can be considered on a case-by-case basis if appropriate neurodevelopmentally and dependent on the young person's life stage. For Northland and Auckland residents, your GP will need to complete a referral to Tupu Ora via your local Community Mental Health Team/Child and Adolescent Mental Health Service to refer to Tupu Ora services including the EDU. For Northland and Midlands residents, your GP will need to complete a referral to your local Community Mental Health Team/Child and Adolescent Mental Health Service and/or Eating Disorder Liaison (if applicable).
For Northland and Auckland residents, your GP will need to complete a referral to Tupu Ora via your local Community Mental Health Team/Child and Adolescent Mental Health Service to refer to Tupu Ora services including the EDU.
For Northland and Midlands residents, your GP will need to complete a referral to your local Community Mental Health Team/Child and Adolescent Mental Health Service and/or Eating Disorder Liaison (if applicable).
Following assessment, Tupu Ora offer recommendations for treatment. The multidisciplinary team will discuss your case to see which option is most suitable dependent on age, clinical symptoms and physical health. This may include: Brief Intervention: Up to five sessions with clinicians for targeted support Firstline treatment: In the youth continuum, Family-Based Treatment is the gold standard firstline treatment for rangatahi and whānau. In the adult continuum, this may look like individualised models (dependent on clinician availability) Group treatment: The Liberate Group Programme (12-week CBT-based group for bulimia nervosa) is the treatment for bulimia. Other groups may be on offer which utilise eating disorder frameworks Day Programme/Exposure Groups: A key part of eating disorders treatment includes exposure to eating. The outpatient day programme provides whai i te ora the opportunity to practice skills and provides exposure opportunities to social eating, meal prepping and nutrition education Dietitian Support: Our specialist dietitians provide nutrition education and other advice to support whai i te ora in treatment and recovery for their eating disorder
Following assessment, Tupu Ora offer recommendations for treatment. The multidisciplinary team will discuss your case to see which option is most suitable dependent on age, clinical symptoms and physical health. This may include: Brief Intervention: Up to five sessions with clinicians for targeted support Firstline treatment: In the youth continuum, Family-Based Treatment is the gold standard firstline treatment for rangatahi and whānau. In the adult continuum, this may look like individualised models (dependent on clinician availability) Group treatment: The Liberate Group Programme (12-week CBT-based group for bulimia nervosa) is the treatment for bulimia. Other groups may be on offer which utilise eating disorder frameworks Day Programme/Exposure Groups: A key part of eating disorders treatment includes exposure to eating. The outpatient day programme provides whai i te ora the opportunity to practice skills and provides exposure opportunities to social eating, meal prepping and nutrition education Dietitian Support: Our specialist dietitians provide nutrition education and other advice to support whai i te ora in treatment and recovery for their eating disorder
This may include:
- Brief Intervention: Up to five sessions with clinicians for targeted support
- Firstline treatment: In the youth continuum, Family-Based Treatment is the gold standard firstline treatment for rangatahi and whānau. In the adult continuum, this may look like individualised models (dependent on clinician availability)
- Group treatment: The Liberate Group Programme (12-week CBT-based group for bulimia nervosa) is the treatment for bulimia. Other groups may be on offer which utilise eating disorder frameworks
- Day Programme/Exposure Groups: A key part of eating disorders treatment includes exposure to eating. The outpatient day programme provides whai i te ora the opportunity to practice skills and provides exposure opportunities to social eating, meal prepping and nutrition education
- Dietitian Support: Our specialist dietitians provide nutrition education and other advice to support whai i te ora in treatment and recovery for their eating disorder
As a regional service, Tupu Ora is able to provide consultation to Northland and Auckland public mental health services (such as CMHC, CAMHS, CADS, other specialist MH services). Where another treating team is involved, Tupu Ora can provide consultation and liaison to the treating team. This may include professionals' meeting, dietetic adjunct to other therapy, second opinion assessment.
As a regional service, Tupu Ora is able to provide consultation to Northland and Auckland public mental health services (such as CMHC, CAMHS, CADS, other specialist MH services). Where another treating team is involved, Tupu Ora can provide consultation and liaison to the treating team. This may include professionals' meeting, dietetic adjunct to other therapy, second opinion assessment.
Where another treating team is involved, Tupu Ora can provide consultation and liaison to the treating team. This may include professionals' meeting, dietetic adjunct to other therapy, second opinion assessment.
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, Online / virtual / app, LGBTQIA+ friendly, Speak with women / wahine, Speak with men / tane, Child / Tamariki friendly
Travel Directions
Tupu Ora Community is located at Greenlane Clinical Centre.
A specific map can be provided on appointment arrangement.
Google Maps Link: https://share.google/0rIyM9eu1uxfX1ZUS
Public Transport
There are many buses and trains that come to Greenlane. Visit https://at.govt.nz/ to plan your journey.
Parking
Paid parking is available onsite. Please allow for time to park onsite.
Website
Contact Details
Greenlane Clinical Centre
Central Auckland
8:30 AM to 4:30 PM.
-
Phone
(09) 623 4650
Email
Website
214 Green Lane West
Epsom
Auckland
Auckland 1040
Street Address
214 Green Lane West
Epsom
Auckland
Auckland 1040
Postal Address
Private Bag 92 189
Auckland Mail Centre
Auckland 1142
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This page was last updated at 12:01PM on January 20, 2026. This information is reviewed and edited by Tupu Ora Regional Eating Disorders Service.