Counties Manukau Health Winter Wellness Guide
Middlemore is the largest hospital operated by Counties Manukau Health. We offer secondary-level (hospital and specialist) care and a selected range of community and domiciliary services for the population of Counties Manukau - the area that stretches from Otahuhu to Port Waikato.
We also provide niche specialist tertiary services for regional and national consumers in orthopaedic and plastic surgery, burns, spinal injury rehabilitation, renal dialysis, and neonatal intensive care.
Middlemore Hospital is one of the largest tertiary teaching hospitals in New Zealand. Annually, we admit more than 91,000 in-patients, and handle in excess of 354,000 day-patients and outpatient attendances. We employ around 4,700 staff (4,100 full time equivalents). Click on the following link for the Middlemore Hospital Way Finding Map
All Counties Manukau Health facilities are smoke free.
Inpatient services are also provided at our other facilities, which include Kidz First Children's Hospital, the Manukau Surgery Centre, Pukekohe Hospital, Franklin Memorial Hospital, Botany Downs Maternity Unit and Papakura Maternity Unit as well as dedicated mental health and rehabilitation units. Outpatient services are primarily provided at Manukau SuperClinic™ and Botany SuperClinic™.
Eligibility to publicly funded healthcare in New Zealand:
For detailed information on who is eligible for publicly funded healthcare in New Zealand click here.
Healthcare Services at Middlemore Hospital
Please click on the appropriate service for contact details:
- Acute Allied Health Team
- Adult Mental Health
- Adult Rehabilitation & Health of Older People (ARHOP)
- Adult Rehabilitation Service (Neurological)
- Anaesthesia & Pain Medicine
- Auckland Regional Burn Service/ National Burn Service
- Birthing and Assessment (B & A)
- Bone Density Service
- Community Geriatric Services
- Community Stroke Rehabilitation
- Disability Services
- Emergency Department
- Gastroenterology and Hepatology
- General Surgery
- Haematology Service - Clinical and Laboratory
- Home Health Care
- Infection Prevention and Control
- Infectious Diseases
- Intensive Care Unit & High Dependency Unit
- Internal Medicine
- Kidz First Neonatal Care
- Koropiko (Mental Health Services for Older People)
- Laboratory Services
- Living Smokefree
- Lymphoedema Service
- Maaori Health Provider Services
- Maternity Services
- Middlemore Retail Pharmacy
- Needs Assessment & Service Co-ordination (NASC)
- Nutrition and Dietetics
- Obstetrics & Gynaecology
- Occupational Therapy
- Oral Health Service - Regional Service
- Palliative Care Network
- Palliative Care Services
- Plastic Reconstructive and Hand Surgery
- Services for Older People
- Social Work
- Speech Language Therapy
- Stroke Service
- The Memory Team
- Tiaho Mai (Mental Health - Inpatient Unit)
- Vascular Surgery
- Violence Intervention Programme
- Wound Care Service
Private Bag 93311
Free Patient Bus Service - Timetable
(PDF, 925.5 KB)
This Health Bus is destined for Manukau SuperClinic however it does stop at the Middlemore bus stop. See timetable for details. Route includes Mangere Bridge and Town Centre, Otara, Clendon, Manurewa, Homai Train Station, Takanini and Papakura
Middlemore Hospital Wayfinding Map
(PDF, 2.3 MB)
Map to Building 58
(PDF, 2.2 MB)
Complaints / Feedback Form
(PDF, 406.1 KB)
Note: PDF downloads require the free Adobe Reader application to view.
Generally visiting hours are between 2pm and 8pm. Children are welcome, but need to be supervised by a responsible adult at all times.
There are some specialised services in the hospital where visiting hours may vary, for example Delivery Suite, or Intensive Care. In these cases signs will be in place with the relevant information.
Partners in Care are close whaanau/family or friends chosen by our patients:
We welcome Partners in Care to our wards at all times. Please introduce yourself to our staff.
Sometimes there are reasons to restrict numbers by the bedside. Discussions with our clinical staff will clarify these times and our reasons. This can happen in any of our wards, but it is most likely to occur in our specialised areas.
Please ask at reception if you have any queries.
A variety of food and hot and cold beverages can be purchased by the general public, patients and staff from the following retail shops and coffee carts at Middlemore Hospital:
Monday to Friday: 7.30am – 6.00pm
Saturday & Sunday: 9.00am – 5.30pm
Location: Hospital Main Entrance (EFTPOS Available)
Wishbone Cafe and Catering
Monday to Friday: 7.00am - 4.00pm
Ph: 09 259 4080
Location: Ko Awatea (Eftpos Available inc all credit cards)
Location 1: Galbraith Building Foyer
Monday to Friday: 7.00am - 2.30pm (EFTPOS Available)
Location 2: Esme Green Building Foyer
Monday to Friday: 7.00am - 1.00pm (EFTPOS Available)
Monday to Friday: 10.00am – 5.00pm
Saturday: 10.00am – 3.00pm
Location: Shop 104, Hospital Main Entrance (EFTPOS Available)
Middlemore Hospital is signposted from the following motorway exits:
From the North: Princes Street, Otahuhu
From the South: Papatoetoe/Otara (East Tamaki Road) Exit
From either direction: Massey Road
Click on the following link for the Middlemore Hospital Way Finding Map
Access to public transport is available outside the Staff Entrance (Galbraith) on Hospital Road. There is a train station and bus stop. Time tables for these are available from the Information Desk at the Main Entrance.
Bus stops are situated just outside the Staff Entrance (Galbraith) on Hospital Rd.
For further bus information, see AT Timetables, or phone 09-366 6400 or toll-free on 0800 10 30 80 if outside the local calling area.
Middlemore Hospital is located next to the railway line with trains stopping frequently at the station outside the hospital. Click here for routes, timetables and more information.
Patients may be dropped off or picked up from outside the Hospital main entrance, which has a small number of free short-term parks reserved for this purpose only. Please consider others and remove cars as soon as possible.
Mobility Parking spaces can be located near most of the entrances around the hospital. Please ensure you display an authorised mobility parking pass at all times. Click here for more information about mobility parking at Counties Manukau DHB locations.
Parking for all other visitors is available in designated paid visitor parking spaces around the Middlemore Campus. There is a new public designated parking area beside the new Edmund Hillary Block. Please follow the signs and to enter the visitor car park insert your ticket barcode up. Remove the ticket and the barrier will rise.
Autopay stations are located throughout the carpark and Hospital main entrance. After validating your ticket you have 15 minutes to exit the carpark otherwise extra payment is required
Daily Parking Charges:
|0 - 15 minutes||FREE|
|15 minutes to 1 hour||$3.60|
|1 - 2 hours||$7.20|
|2 - 3 hours||$10.80|
|3 - 4 hours||$14.40|
|Over 4 hours||$18.00|
|Each consecutive day||$18.00|
|Lost ticket fee||$35.00|
Free parking for 30 minutes between 2pm - 8pm
Between 2.00pm - 8.00pm visitors can park for 30 minutes with no charge. The visitor must leave within the 30 minutes otherwise normal rates apply.
Hours of operation: 24 hours per day / 7 days a week
Information and booking facilities for relatives accommodation can be discussed with the Charge Nurse/Midwife to see if it is possible.
Whare Rapuora offers accommodation to all cultures for family who need to stay. Your nurse and the Cultural Resource Unit can organise this. Payment is by koha. For bookings phone the Middlemore Hospital operator on 09-276 0000.
Click here to view motels and hotels close to Middlemore Hospital.
Medicines prescribed while patients are in hospital are supplied by the Hospital Pharmacy.
The Hospital Pharmacy does not fill prescriptions when patients are discharged. The closest Community Pharmacy is located at Middlemore Hospital near the Main Entrance.
Family Circle Pharmacy
The Family Circle Pharmacy is a privately owned company. Discharge medications can be, but do NOT have to be, filled from this pharmacy. This pharmacy provides a Wheelchair and Crutch hire service.
Monday - Friday: 8.00am to 6.00pm
Saturday: 10.00am to 3.00pm
Sunday: 10.00am to 2.30pm
Phone: (09) 259 4350 Fax: (09) 259 4351.
Location: Hospital Main Entrance next to Pulse Cafe.
Security officers are on duty 24 hours per day and patrol all hospital areas. Security staff are always available during the evenings and at night. Most of the entrances are locked at night, and the main entrance to the Hospital is where visitors should access the hospital.
Who is and who is not eligible for Publicly Funded Healthcare in New Zealand?
The Ministry of Health provides publicly funded (i.e. free or subsidised) healthcare for New Zealand residents or citizens and other eligible people.…
Accounts Receivable Office - Hospital Fees/Charges
The Accounts Receivable Office is the department that handles and manages the hospital charges for people who are not eligible for publicly funded health services.…
The hospital chaplains are an integral part of the Middlemore Hospital healthcare teams, and have been theologically and clinically trained to work for the health, and spiritual nurturement of patients, their families/whaanau, and staff members.…
Feedback - Complaints
Our staff work to ensure that your care and treatment is of the best standard that we can achieve. If for some reason you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed.…
Interpreting and Translation Services (ITS)
Welcome to the Counties Manukau Health Interpreting and Translation Service.…
Counties Manukau Health promotes good health and is committed to the Smokefree Policy.…
Middlemore Hospital has a variety of volunteer roles and over the next months will be expanding numbers to an army of volunteers assisting all over the hospital. …
Public coin and card operated phones can be located at the following locations:
- Main Hospital Entrance
- Galbraith Building Entrance
- Emergency Department
- All ward levels
Phone cards can be purchased at Middlemore Books & Gift Centre (refer to details below).
Hospital TV Hire
Patients can hire TV sets during their stay in hospital. Hireage options for all wards in the AMC Building and Edmund Hillary Building are as follows.
20 Channels including 9 SKY Channels
First week $8 per night
Second week onwards $5 per night
Monthly rate only at $99 per month (you can hire SKY for less than a month however you will be charged the full monthly rate.)
Cash, cheque, credit cards accepted. Payment is required when TV is turned on.
To order a TV please contact (09) 522 2211 between 3pm and 7pm, 7 days a week.
Middlemore Hospital Retail Shops
Middlemore Hospital Florist
Monday to Friday: 9.00 - 7.00pm
Saturday: 11.00am - 6.30pm
Sunday: 12.00pm - 6.30pm
Phone: (09) 270 0678 or 0800 883 888 Fax: (09) 270 0679
Location: Hospital's Main Entrance foyer
Middemore Books & Gift Centre
Monday to Friday: 9.00am - 6.00pm
Weekends: 9.00am - 4.30pm
Phone: (09) 276 7705 Fax: (09) 276 7725
Location: Hospital's Main Entrance next to Pulse Cafe
Automatic Teller Machines (ATM)
There are two ATMs available to make cash withdrawals and deposits. These machines are serviced by the National Bank and the ASB. Most cards are accepted. These machines are located in the Hospital's Main Entrance foyer.
Good hand hygiene reduces the risk of spreading germs. When you come into the hospital please use the free hand gel that is installed outside the lifts, patient areas and wards.
(09) 276 0000
Patient Enquiries (09) 276 5004
Info/Visiting Hours (09) 270 4799
& surgical booking enquiries;
Ph (09) 277 1660
Fax (09) 277 1600
Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000
Private Bag 93311