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Social Work & Counselling - Inpatients | Waitematā | Te Whatu Ora

Public Service, Allied Health


Waitematā DHB Social Work Service - Inpatients

Social workers provide therapeutic intervention to assist patients and their families with the personal, social and emotional issues that arise due to illness or changing health including:

  • Emotional Stress and Issues of Carer Stress
    When you are stressed trying to manage sickness or disability; either your own or those of someone close to you.
  • Relationship Issues 
    When relationships become stressed due to the emotional and social impact of changing health.
  • Complex Problem Solving
    When you are sick and need assistance with practical matters
  • Safety
    We are professionally trained to assess each situation and make plans for your safety or the safety of a family member.

Cultural Support
Our social work service can request cultural support services or independent interpreting services to assist as needed.

Referral Expectations

If you, or your friend/relative, are an inpatient please ask your nurse or doctor to refer to our service.

We are also happy to accept self referrals.

Fees and Charges Description

There is no charge for our service.

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Travel Directions

We are based at North Shore Hospital on the Lower Ground Floor and at Waitakere Hospital.

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Contact Details

North Shore Hospital

North Auckland

Adult Community and Outpatient Social Work Services:
Hours:  8.00am – 4.30pm, Monday to Friday, excluding public holidays.
Please phone:   (09) 486 8945 ext. 43222

Adult Hospital (Inpatient) Social Work Services:
Hours: 8.00am – 4.30pm Monday – Friday.
North Shore Hospital: 021 714 045
Waitakere Hospital:   021 854 294

Emergency Department North Shore:
Hours:   8.00am – 4.30pm, Monday – Friday; and 7.45am – 4.15pm, Saturday – Sunday
Please phone: 021 417 461

Emergency Department Waitakere:
Hours:   8.00am – 4.30pm, Monday –Friday; and 8.00am – 4.30pm, Saturday only  
Please phone: 021 854 294

Renal Social Work Service:
Please phone:  (09) 486 8900 ext. 42858 (for all sites) or 021 351 571


Lower Ground Floor
Tower Block
North Shore Hospital
124 Shakespeare Road
Auckland 0620

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Street Address

Lower Ground Floor
Tower Block
North Shore Hospital
124 Shakespeare Road
Auckland 0620

Postal Address

North Shore Hospital
Private Bag 93 503
North Shore City 0740

Waitakere Hospital
Private Bag 93-115
Lincoln Road
Henderson 0650

This page was last updated at 12:50PM on February 21, 2024. This information is reviewed and edited by Social Work & Counselling - Inpatients | Waitematā | Te Whatu Ora.