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Pacific Planned Care Navigation Service | Auckland | Te Toka Tumai | Te Whatu Ora

Public Service, Community, Community Health, Pacific People


Formerly Auckland DHB Pacific Planned Care Navigation Service

The Pacific Planned Care Navigation Service was established in June 2020 with the aim of addressing barriers and inequities experienced by Pacific people on the surgical pathway that eventually led to long waiting times and delayed surgery. A team of Pacific Clinical Nurse Specialists and the Nurse Unit Manager work closely with the adult and children's surgical services across Auckland Hospital to support patients and their families through patient education; navigating through the surgical pathway and healthcare system and advocating for our Pacific people to progress to surgery in a timely manner. Among the team Samoan, Tongan, Niuean and Fijian languages are spoken to support patients who need English language support. We have found that English is a language barrier for many Pacific people waiting to have surgery.

As well as supporting Pacific patients, our work has also enabled gathering of data (quantitative and narrative) to understand where system processes need to change to ensure equitable and timely care is provided.

Please note: we are not a transport service nor an interpreting service

Our model of care
From the point of engagement, we nurture our relationship with patients to deliver care that is culturally appropriate and empowering.  Six principles that underpin our work and care delivery are:

  • Cultural appropriateness
  • Family centred
  • Improving equity
  • Leadership through partnership
  • Prosperity
  • Life transformation & organisational cultural change

We can support Pacific people from first consultation through to surgery for those that will need surgery. The expectation is that there will be reduced time from referral to First Specialist Appointment and more significantly reduced time from First Specialist Consultation to surgical intervention, particularly for those requiring additional diagnostic or clinical input.


The team (clinical nurse specialists) and language spoken:

Pauline Fakalata (Nurse Unit Manager) - Tongan

Verenika (Vuki) Nabete - Fijian

Lena Emani - Samoan

Kaye Feyzabadi - English

Juliet Ioka - Samoan

Katokakala Taukolo - Tongan

Vienna Akesa - Niuean

Sisifa Piukala - Tongan

Elsie Smith - Samoan

Catherine Tupou - Tongan


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?


We accept individual referral from services or clinicians that meet the following criteria:

  • Missed clinic appointments at least twice or more over the past year
  • Complex medical background and/or multiple service involvement
  • Unable to navigate treatment plan
  • Missed bookings
  • Clinical need with language support and requires ongoing education support
  • Cultural need with a clinical component
  • For cultural need only, refer to the Tautai Fakataha team https://www.healthpoint.co.nz/public/other/auckland-dhb-pacific-health/

Languages Spoken

English, Fijian, Samoan, Tongan, Tuvaluan

Services Provided

Pacific People
Information & support

Contact Details

  • Pauline Fakalata (Nurse Unit Manager) – mob: 021 547809
  • Verenika (Vuki) Nabete - mob: 021 501724
  • Elsie Smith - mob: 021 545446
  • Kaye Feyzabadi- mob: 021 571028
  • Juliet Ioka- mob: 021 1995339
  • Katokakala Taukolo – mob: 021 339674
  • Vienna Akesa – mob: 021 536021
  • Sisifa Piukala – mob: 021 338469
  • Lena Emani – mob: 021 339560
  • Catherine Tupou - mob: 021 541140

This page was last updated at 12:10PM on October 10, 2023. This information is reviewed and edited by Pacific Planned Care Navigation Service | Auckland | Te Toka Tumai | Te Whatu Ora.