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Paediatrics & Newborn Services | Waitematā | Te Whatu Ora

Public Service, Paediatrics

Description

Welcome to Child Health at Waitemata.  We provide health care to babies, children and young people in the Waitemata area.  Our services include care in the hospital, outpatient clinics, community and home-based services.  Our team members have training and experience in caring for children.

Child Health at Waitemata provides care for children up to their 15th birthday, after which they become part of the adult healthcare services. However in some cases, a young person who has had a long relationship with the Child Health team may be cared for under our services until they transition to adult care.  All new referrals for patients over 15 will be directed to adult services.

Our services include:


Related Services

Consultants

Note: Please note below that some people are not available at all locations.

Doctors

Note: Please note below that some people are not available at all locations.

Referral Expectations

Referrals may be made by your General Practitioner or any emergency doctor.

Services

Paediatric (Child Health) Outpatient Clinics - Waitakere and North Shore Hospitals + Community Locations

In the Paediatric (Child Health) outpatient clinics, we offer care for children and young people up to 15-years-old provided by the specialist doctor for children (Paediatrician) or nurse specialist. Child Health at Waitemata provides care for children up to their 15th birthday, after which care is provided through the adult healthcare services. However in some cases, a young person who has had a long relationship with the Child Health team may be cared for under our services until they transition to adult care. The clinics visits are usually in person (face to face). Some appointments can be done by telehealth (Zoom or phone call), which can save you time and travel. Please call our booking clerk team 09 837 8870 if you would like to request this. How does my child get referred to the paediatric clinic? If you have a concern about your child, see your family doctor (GP) for a review. Your GP may refer them to the children’s health (Paediatric) service for advice or a clinic visit. Some children are referred to clinic after being seen by doctors at Emergency Care clinics. How soon will the appointment be? Children are offered appointments based on when we receive the referral and how urgent the issue is, according to the information given by your general practitioner (GP). Some more urgent appointments may happen within a few weeks. Non-urgent appointments happen within 3-4 months. You will receive an appointment letter by email or regular mail. You will also get a text reminder if we have your phone number. If you are concerned that your child needs a more urgent appointment, please see your general practitioner GP, who can review the condition and notify us if needed. Where are the clinics located? We have clinics at North Shore and Waitakere hospitals and community locations. We will try to book your appointment close to home. Your appointment letter will say where the clinic is. Waitemata DHB Paediatrics Clinic Locations How do I change or cancel my child's appointment? If you need to change or cancel your appointment, please call 09 837 8870 HOW TO PREPARE FOR THE CLINIC: Who should come to the appointment? Your child should come to the clinic with you. You are welcome to bring family/ whānau members or a support person, if you would like What should I bring with me? Any papers you have about your child’s health (such as your child’s Well Child Book) Any medicine your child is taking (or photos of medicine that is kept in the refrigerator) A list of your questions and concerns Contact our booking team on 09 837 8870 If you would like to: Change or cancel your appointment Request to have this appointment via telehealth (Zoom or phone call), which can save you time and travel Access Interpreter service

In the Paediatric (Child Health) outpatient clinics, we offer care for children and young people up to 15-years-old provided by the specialist doctor for children (Paediatrician) or nurse specialist. 

Child Health at Waitemata provides care for children up to their 15th birthday, after which care is provided through the adult healthcare services. However in some cases, a young person who has had a long relationship with the Child Health team may be cared for under our services until they transition to adult care.

The clinics visits are usually in person (face to face). Some appointments can be done by telehealth (Zoom or phone call), which can save you time and travel.  Please call our booking clerk team 09 837 8870 if you would like to request this.

How does my child get referred to the paediatric clinic?

If you have a concern about your child, see your family doctor (GP) for a review.  Your GP may refer them to the children’s health (Paediatric) service for advice or a clinic visit.

Some children are referred to clinic after being seen by doctors at Emergency Care clinics.

How soon will the appointment be?

Children are offered appointments based on when we receive the referral and how urgent the issue is, according to the information given by your general practitioner (GP).

Some more urgent appointments may happen within a few weeks. Non-urgent appointments happen within 3-4 months.

You will receive an appointment letter by email or regular mail. You will also get a text reminder if we have your phone number.

If you are concerned that your child needs a more urgent appointment, please see your general practitioner GP, who can review the condition and notify us if needed.  

Where are the clinics located?

We have clinics at North Shore and Waitakere hospitals and community locations. We will try to book your appointment close to home.

Your appointment letter will say where the clinic is.

Waitemata DHB Paediatrics Clinic Locations

How do I change or cancel my child's appointment?

       If you need to change or cancel your appointment, please call 09 837 8870

HOW TO PREPARE FOR THE CLINIC:
Who should come to the appointment?

Your child should come to the clinic with you.  You are welcome to bring family/ whānau members or a support person, if you would like

What should I bring with me?

  • Any papers you have about your child’s health (such as your child’s Well Child Book)
  • Any medicine your child is taking (or photos of medicine that is kept in the refrigerator)
  • A list of your questions and concerns
Contact our booking team on 09 837 8870
If you would like to:
  • Change or cancel your appointment
  • Request to have this appointment via telehealth (Zoom or phone call),  which can save you time and travel
  • Access Interpreter service
Special Care Baby Units (SCBU) – Waitakere and North Shore

The Neonatal Units at North Shore Hospital and Waitakere Hospital care for babies who are born early or become unwell. While in the Neonatal Units, your baby will be cared for by a team of people who specialise in care of babies, including: Doctors (paediatricians) Nurses Speech Language Therapists Neurodevelopmental Therapists Dietitians Social Workers Cultural Support Workers Lactation Consultant Babies who are less than 32 weeks gestation and babies who need a higher level of care because they are very sick will be transferred for care at a Neonatal Intensive Care Unit (NICU) such as at Auckland City Hospital. Special Care Baby Unit (SCBU).pdf.pdf.pdf.pdf (PDF, 1.2 MB) SCBU Parent Information Pamphlet Feeding Support Parent Info Sheet .pdf.pdf.pdf (PDF, 1.5 MB) Feeding Support Parent Info Sheet

The Neonatal Units at North Shore Hospital and Waitakere Hospital care for babies who are born early or become unwell.

While in the Neonatal Units, your baby will be cared for by a team of people who specialise in care of babies, including:

  • Doctors (paediatricians)
  • Nurses
  • Speech Language Therapists
  • Neurodevelopmental Therapists
  • Dietitians
  • Social Workers
  • Cultural Support Workers
  • Lactation Consultant

Babies who are less than 32 weeks gestation and babies who need a higher level of care because they are very sick will be transferred for care at a Neonatal Intensive Care Unit (NICU) such as at Auckland City Hospital.

Rangatira Children's Ward (Waitakere Hospital)

Rangatira is a medical ward for children aged 0 to 14 years of age, with a focus on providing care in a child friendly environment. Your child will be cared for by a skilled team of people who specialise in the care of children: Children’s doctors (Paediatricians) Nurses Speech Language Therapists Physiotherapists Dietitians Play Specialists Social Workers Cultural Support Workers If a child needs care in the hospital ward, their General Practitioner (GP) or emergency care doctor will refer them for admission. Rangatira Ward.pdf.pdf.pdf (PDF, 264.9 KB) Rangatira Ward Parent Information Pamphlet

Rangatira is a medical ward for children aged 0 to 14 years of age, with a focus on providing care in a child friendly environment.

Your child will be cared for by a skilled team of people who specialise in the care of children:

  • Children’s doctors (Paediatricians)
  • Nurses
  • Speech Language Therapists
  • Physiotherapists
  • Dietitians
  • Play Specialists
  • Social Workers
  • Cultural Support Workers

If a child needs care in the hospital ward, their General Practitioner (GP) or emergency care doctor will refer them for admission. 

Newborn Hearing Screening

The aim of the Universal Newborn Hearing Screening & Early Intervention Programme (UNHSEIP) is for early identification of newborns with hearing loss. The programme ensures that they can access timely and appropriate interventions, inequalities are reduced and the outcomes for these children, their families and whanau, communities and society are improved. The core goals of the UNHSEIP are described as "1-3-6" goals which are based on international programme measures: Your Baby will be screened by 1 month of age, this is usually done while you are in one of WDHB birthing units, or at an outpatient appointment at the 4 sites, look at the attached pamphlet for details and photos of a hearing screen. Audiology assessment if required is sent to Audiology at Greenlane with your baby having an appointment by 3 months of age. Initiation of appropriate medical and audiological services and Early Intervention education services by 6 months of age. Screening for hearing loss is strongly recommended for all newborn babies because: research tells us that if we find out a baby has a hearing loss early, we can begin interventions and improve a child's ability to develop language and speech and to learn and develop social skills the test itself is simple and safe and won't cause your baby or you any discomfort. It just takes a few minutes of your time. there are two teams of Newborn hearing screeners at WDHB for any queries and appointments for your baby West Auckland & Helensville, Phone (09) 486 8920 ext 7756 North Shore & Warkworth, Phone (09) 486 8920 ext 7188 To access NBHS pamphlets available on line at the NSU in languages listed below click on the link: Maori, Samoan, Tongan, Korean, Hindi, Simplified Chinese and Traditional Chinese https://www.nsu.govt.nz/pregnancy-newborn-screening/universal-newborn-hearing-screening-programme Newborn Hearing Screening.pdf.pdf.pdf (PDF, 200.4 KB)

The aim of the Universal Newborn Hearing Screening & Early Intervention Programme (UNHSEIP) is for early identification of newborns with hearing loss. 

The programme ensures that they can access timely and appropriate interventions, inequalities are reduced and the outcomes for these children, their families and whanau, communities and society are improved. The core goals of the UNHSEIP are described as "1-3-6" goals which are based on international programme measures:

Your Baby will be screened by 1 month of age, this is usually done while you are in one of WDHB birthing units, or at an outpatient appointment at the 4 sites, look at the attached pamphlet for details and photos of a hearing screen.

Audiology assessment if required is sent to Audiology at Greenlane with your baby having an appointment by 3 months of age.

Initiation of appropriate medical and audiological services and Early Intervention education services by 6 months of age.

Screening for hearing loss is strongly recommended for all newborn babies because:

  • research tells us that if we find out a baby has a hearing loss early, we can begin interventions and improve a child's ability to develop language and speech and to learn and develop social skills
  • the test itself is simple and safe and won't cause your baby or you any discomfort. It just takes a few minutes of your time.
  • there are two teams of Newborn hearing screeners at WDHB for any queries and appointments for your baby
    • West Auckland & Helensville, Phone (09) 486 8920 ext 7756
    • North Shore & Warkworth, Phone (09) 486 8920 ext 7188

To access NBHS pamphlets available on line at the NSU in languages listed below click on the link:

Maori, Samoan, Tongan, Korean, Hindi, Simplified Chinese and Traditional Chinese

https://www.nsu.govt.nz/pregnancy-newborn-screening/universal-newborn-hearing-screening-programme

Contact Details

This page was last updated at 11:05AM on May 13, 2024. This information is reviewed and edited by Paediatrics & Newborn Services | Waitematā | Te Whatu Ora.