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Waitematā DHB Urology Services

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Provision of urology services for Waitematā District Health Board (WDHB) patients is part of the regional urology service.

Urology services provided within WDHB include consultations, investigations and elective surgery.

Inpatient urology surgery and urodynamic tests are currently only available at the North Shore Hospital site not at the Waitakere site. Flexible cystoscopy and prostate biopsies are available at both hospital sites.
Urology outpatient clinics consist of first assessment and follow-up appointments. Patients are seen by a consultant urologist, registrar or urology nurse practitioner or urology nurse specialist. The majority of urology outpatient clinics are at North Shore Hospital. Limited appointments are available at Waitakere Hospital. 
WDHB cannot admit acute urology patients. Patients presenting to either North Shore or Waitakere Hospital's emergency departments will be transferred to Auckland City Hospital if they require admission or acute surgery.
What is Urology?

Urology is the branch of medicine that looks at diseases of the urinary system in females and the genitourinary system  in males.

The urinary system is made up of the:

  • kidneys (where urine is formed from material filtered out of the blood)
  • ureters (tubes that carry urine from the kidneys to the bladder)
  • bladder (a balloon-like organ that stores urine)
  • urethra (the tube that carries urine to the outside of your body).


Referral Expectations

Average waiting time to be seen in clinic following acceptance of referral letter, is not currently available.

Priority 1 - These are acute cases and are not usually seen at Waitematā DHB but at Auckland DHB. There is no waiting time as patients are admitted or assessed immediately at Auckland City Hospital. We do very occasionally see testicular cancer cases and the waiting time is about 5 days.

Priority 2 - Patients referred with macroscopic haematuria are seen within a maximum of 30 days at a one stop haematuria clinic (we are currently working towards achieving a 14 day timeframe). This clinic includes a renal tract ultrasound and flexible cystoscopy. Whilst we endeavour to see all P2 referrals within 31 days although some individuals are currently waiting up to 62 days to be seen.

Priority 3 - Patients whose referrals have been graded as P3 will wait up to four months for their FSA appointment.  

Common Conditions / Procedures / Treatments

  • Benign Prostatic Hyperplasia (BPH)

    This is an enlargement of the prostate gland. In BPH there may be difficulties in passing urine as the enlarged prostate can cause a blockage.… More PDF

  • Bladder Cancer

    What causes bladder cancer is not always clear, but the risk of developing bladder cancer increases with smoking, age, long term bladder problems and unsafe exposure to some industrial chemicals.… More PDF

  • Flexible Cystoscopy

    This procedure involves the insertion of a scope into the bladder under local anaesthetic.… More PDF

  • Haematuria

    This term means blood in the urine and may be the result of inflammation or other problems with your kidneys, blockages in your ureter, infection or other problems with your bladder or problems with your prostate.… More PDF

  • Kidney conditions requiring surgery

    This section contains downloaded patient information booklets on the following: Nephrectomy (open or laparoscopic) and Pyeloplasty. More PDF

  • Kidney Stones

    This term refers to stones in the urinary system. They form in the kidneys but can be found anywhere in the urinary system.… More PDF

  • Prostate Biopsy

    In this procedure the doctor passes an ultrasound probe into the back passage.… More PDF

  • Prostate Cancer

    Prostate cancer typically consists of many, very small, tumours within the prostate.… More PDF

  • Prostatitis

    This is the term used to describe inflammation of the prostate gland.… More PDF

  • Urinary Tract Infections (UTIs)

    A UTI is caused by an infection in the urinary tract.… More

  • Urodynamic Tests

    Urodynamic tests measure the storage of urine in the bladder and the flow of urine from the bladder through the urethra.… More PDF

  • Urinary Incontinence

    Urinary incontinence or loss of bladder control is the involuntary passage of urine (passing urine without meaning to).… More PDF

  • Urinary Retention

    Urinary retention, or abnormal holding of urine in the bladder, is a common urological problem.… More

  • Urine Flowrate Test

    This test involves passing urine into a special machine which measures the speed of the urine flow and graphs it for assessment by the doctor or nurse.… More PDF


MOSS: Pawan Singhal

MOSS:  Tu Dinh

Charge Nurse: Sue Johnston

Clinical Nurse Specialist: Sue Stanbridge

Clinical Nurse Specialist : Trudy Dugmore

Clinical Nurse Specialist: Xu Cui

Nurse Practitioner: Sue Osborne

Urology Cancer Coordination: Trudy Dugmore (contact via email ) 

Contact Details

North Shore Hospital

North Auckland

  • Phone

    (09) 486 8900 or freephone 0800 80 93 42; Patient enquiries (09) 486 8930; Known extension / pager numbers (09) 486 8920; Urology Booking Clerks - Deborah ext 3033 or Ruth 3639 or Linda 3320

  • Website

Shakespeare Road
Auckland 0620

Information about this location

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Get directions

Street Address

Shakespeare Road
Auckland 0620

Postal Address

North Shore Hospital
Urology Dept, 4th floor
Private Bag 93-503
North Shore City 0740

This page was last updated at 10:10AM on August 5, 2020. This information is reviewed and edited by Waitematā DHB Urology Services.