Service types: Asian support services, Health screening, Information, education & support, Refugee / migrant support, Service navigator.

The Asian and Ethnic Health Line (iCare Call Centre) provides information and advice for Asian and ethnic migrants who are not familiar with New Zealand health services or information including Immunisation and National Screening services  etc.

Bilingual staff support this line to provide information and advice on general NZ Health & Disability service information and GP booking support especially for ethnic people with language difficulties.

NZ Health & Disability Service info and GP booking 0800 88 88 30 or is available from  8:30am – 5pm Mon to Fri

iCARE

Information
Care
Advocacy
Represent Asian and Ethnic perspectives
Education

WATIS is a Waitemata in-house translating and interpreting service with a 24-hour, 7-days call centre for coordinating requests for 142+ languages, including NZ Sign language. Please see the main campus information for North Shore Hospital for the range of languages that an interpreter can be made available for.

Interpreting Service provided include:

• Onsite interpreting support face to face communication - onsite interpreting. Interpreters are present at meetings/interviews to facilitate communication between parties. 
• Telephone interpreting - Interpreters facilitate communication between parties over the telephone
• Video interpreting - for example remote interpreting for Telehealth sessions
• Appointment Confirmation Assignments - Interpreters contact clients by telephone to confirm, cancel or reschedule appointments
• Telephone Assignments - Interpreters make several telephone calls relating to the same client for example reminding clients to take medication

For booking enquiries contact WATIS Call Centre:

• Phone: (09) 442 3211
• Waitemata Hospital extension 42211
• Email:

Online referral form (For health professionals to complete)

If you require an interpreter for hospital or clinic appointment, please contact your health service provider and request an interpreter through their service.

For fees, recruitment or other enquiries contact Hong Lo:
Phone (09) 442 7219 E-mail: 

• WATIS Interpreting Service brochure (PDF, 865.5 KB)
• Interpreter Job Order Form (PDF, 104.5 KB)

Note: PDF downloads require the free Adobe Reader application to view.

Service types: Advocacy, Information, education & support, Public health, Refugee / migrant support.

Primary Health Interpreting Service is provided by WATIS Interpreting Service for primary healthcare services in the Auckland (North and West) region. The service is funded by the Ministry of Health via the Northern Regional Alliance Ltd.

WATIS provides Primary Health Interpreting services 24/7/365 and contracts more than 200 interpreters to cover 142 languages (including NZ Sign Language, Asian, Pacific, European, Middle Eastern, Latin American and African languages).

The WATIS call centre is also managed by Chinese (Mandarin and Cantonese) and Korean speaking staff during office hours (Monday to Friday 8.30am-5pm).

For other enquiries phone (09) 442 7219

Services available:

• Telephone Interpreting sessions, interpreters facilitate communication between parties over a telephone.
• Onsite Interpreting sessions, interpreters facilitate communication between parties in face-to-face sessions and also provide sight translation when required (the process of translating written information into speech).  This includes Sign-Language interpreting where interpreters facilitate communication between deaf/hearing impaired patients / clients and health professionals
• Appointment confirmation assignment - interpreters will contact a patient/client by telephone to: confirm, cancel or reschedule an appointment with a patient, e.g. clinic appointment or a home visit confirm if an interpreter is required.
• Telephone assignments - interpreters make up to three telephone calls to the same patient/client, for example to remind them to take their medication, or check their health status on behalf of the health professional. 

Asian Mental Health Service (AMHS) provides culturally and linguistically appropriate support for service users under the care of the Specialist Mental Health and Addiction services (SMH & AS) of Health NZ Waitematā. AMHS covers the whole catchment area of the district (Waitakere, North Shore and Rodney) and the regional forensic service.

The purpose of AMHS is to improve access for Asian communities to mental health services, especially for Asian migrants who have limited English skills and are unfamiliar with the New Zealand health system. AMHS endeavours to provide a seamless service and positive experience to service users and their families.

The team comprises Cultural Support Coordinators with different professional qualifications, different backgrounds, and different experiences. To meet the clients’ needs, we work holistically to provide comprehensive services.

WHAT DO WE OFFER?

• Social and cultural assessment
• Psycho-education to service users and family members
• Talking therapy (incl. Life skills counselling, CBT sessions) in Asian languages
• Engagement and communication support between service users, their family members and Te Whatu Ora Waitemata clinicians
• Support for service users and family members to navigate and understand the health system and access to community resources
• Support for service users to identify their strengths to achieve their personal goals
• Collaboration with clinical teams and other agencies
• Group works (Asian Wellbeing Group, Incredible Years Parenting Programme and Sensory Modulation Programme)
• One-off clinical consultation from a cross cultural psychiatrist when needed
• Mental health awareness workshops for the Asian communities
• Healthy Mother Healthy Future (HMHF) Asian Perinatal Mental Health Wellbeing Programme for Asian women and their families - Free counselling and support.  

HOW TO MAKE REFERRALS

• Waitematā District Specialist Mental Health & Addiction professionals including: the Acute teams, the PCLs , the Recovery (community) teams, the Liaison Psychiatry, MH ICU & CADS

Online referral form (must be completed by health professional or provider)

HOW TO CONTACT US

• Phone:         09 487 1321 Extn 47321
• 中文电话：   09 486 8920 Extn 46799
• (Chinese)  :    09 487 1341 Extn 47314  
• 연락처 (한국어): 09 487 1321
• Email:    amhs@waitematadhb.govt.nz 

WHO CAN USE OUR SERVICE?

The service is free for Asian people who:

• identify themselves as Asian
• live in the catchment area of Waitemata District  (North Shore, Waitakere, Rodney)
• experience mental distress
• are currently under the care of specialist mental health & addiction services
• Asian women during their perinatal period (primary mental health and wellbeing) 

• Asian Mental Health Service brochure (PDF, 658.6 KB)

Note: PDF downloads require the free Adobe Reader application to view.

Service types: Asian support services, Family / whānau support, Information, education & support, Service navigator, Social work.

The Asian Patient Support Service (APSS) team includes bilingual professionals with qualifications in social work, medicine, nursing, counselling, health promotion, mental health, and community work. Team members bring rich experience from both New Zealand and overseas.

Our team understands the impact of culture on health and wellbeing. They are competent with the provision of socio-cultural assessment, cultural advice, and emotional support as well as clinical coordination. They help clients navigate the NZ health system and connect with the relevant resources and community agencies.

Available in Mandarin, Cantonese, Korean, Hindi, Tamil, Filipino, Tagalog, Japanese, Pushtu, Urdu, Punjabi, Cebuano/Bisaya, Thai, Arabic, Vietnamese, Burmese, Bengali, Rohingya, Spanish, Farsi/Dari 

Service Hours:  Monday to Friday 8:30am to 5pm

Eligibility Criteria 

Patients can be referred to Asian Patient Support Service for Inpatient Support or Post Discharge from Hospital Support if they:

• are currently inpatients of North Shore and Waitakere hospitals
• reside in the Waitematā district (North Shore, Waitakere and Rodney areas)
• are not a SCBU, Child Disability or Mental Health patient [find out more about our Asian Mental Health Service]

Who can refer?

• Anyone can make a referral to Asian Patient Support Service if they are in North Shore Hospital or Waitakare Hospital - self-referral (inpatients), family members or friends 
• Health New Zealand - Waitematā staff

Referral 

Online referral form (must be completed by health professional or health provider)

Contact 

To request this service, phone us on:  (09) 486 8920 and

• extension 43398 Chinese (North Shore Hospital)                   
• extension 46831 Chinese (Waitakere Hospital)
• extension 49620 Korean  (North Shore Hospital and Waitakere Hospital)
• extension 47101  Indian, Filipino, Japanese, Pakistani, Thai, Vietnamese, Arabic, Bengali, Spanish, MELAA and Muslim cultural support workers are available on a contracted/as needs basis. 

Service types: Asian support services, Pregnancy and parenting, Parent wellbeing.

Asian and Ethnic Health Services (AEHS) is introducing a special programme ‘Healthy Mother Healthy Future (HMHF) - Asian Perinatal Wellbeing Project 2022’. This programme is supported by the Ministry of Health (MoH) with the goal of supporting the emotional wellbeing of pregnant Asian women, and mothers with infants by improving their accessibility to relevant services and information.

“Your Emotional Wellbeing and Beyond” booklet was developed by the maternity service (Te Whatu Ora Waitemata) to support pregnant women and mothers and it was translated with clinical and cultural reviews by Asian Mental Health Service, Asian Patient Support Service and WATIS (Waitematā Translation and Interpreting service) as well as Asian and Ethnic consumer reviews.

The wonderful booklet is now available in multiple languages - English, Simplified Chinese, Traditional Chinese, Korean, Hindi, Tagalog, Pashtu, Urdu, Japanese, Thai, Arabic, Indonesian, Vietnamese, Burmese, and Bengali.

• Your Emotional Wellbeing During Pregnancy and Beyond - Arabic (PDF, 1.6 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Burmese (PDF, 3.4 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Simplified Chinese (PDF, 2.7 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Traditional Chinese (PDF, 2.6 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - English (PDF, 1.6 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Hindi (PDF, 2.3 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Indonesian (PDF, 1.5 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Japanese (PDF, 3.2 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Korean (PDF, 1.1 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Pashtu (PDF, 439.8 KB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Tagalog (PDF, 1.3 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Thai (PDF, 1.4 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Urdu (PDF, 2.9 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Vietnamese (PDF, 2.4 MB)
• Your Emotional Wellbeing During Pregnancy and Beyond - Bengali (PDF, 703.5 KB)

Note: PDF downloads require the free Adobe Reader application to view.

Service types: Asian support services, Health screening, Breast screening.

This service promotes, recruits, enrols and supports Asian non-English speaking women aged 45-69 and 70-74 years who live in the region to access free breast screening.  (Auckland central and Waitemata district areas)

Phone: 0800 88 88 30

Service Hours: Monday to Friday from 8:30am to 3pm

Supporting wellbeing and living a healthy lifestyle.