Referral

Send referrals to eFaxReferralsCC@middlemore.co.nz

You will be referred to the Community Health Service by your General Practitioner, Practice Nurse, hospital inpatient team or by the outpatient clinic.

What to expect
Your referral will be sent by email to our central referral centre where it will be processed and sent to the appropriate health provider. Some services do have waiting lists and referrals are seen in order of need/risk. If you are placed on a waiting list, you will receive a letter.

The first member of the Community Health Service who visits you will complete a comprehensive general assessment. This may take up to an hour. If another concern is identified they will then refer you on to the appropriate member of the team to assist you with this.

Your care will continue until the situation has been managed or resolved. A letter outlining the care you have received will be sent to your GP on discharge from our care.

While receiving care from us your GP still has the overall management of your care. The Privacy Act and the Code of Health and Disability Services Consumers’ Rights will be explained to you and at times we may need to share information about your progress with other healthcare professionals involved with your care. We provide home based care but there are also clinics available to people who are mobile.

District Nurse services are available 7 days per week. Service in the weekends and public holidays is limited to essential care only as we have reduced staffing levels. The other team members work Monday to Friday.
Most District Nursing visits are conducted between 9am – 2pm. We ask that you remain at home if you are expecting a visit. If you are not going to be home please call to let us know so that we can then visit someone else. If you are not at home for 2 visits we may discharge you back to your GP for ongoing care.

You will usually receive a phone call prior to our visit on the first occasion. Please ensure that dogs are restrained to allow access to your home and that other hazards are identified to the healthcare professional prior to their visit.

There are no charges for services to public patients if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by the Ministry of Health.  If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.

To check whether you meet the specified eligibility criteria, visit the Ministry of Health website.

For any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.

District Nurses: Service is available 7 days a week 8.00am - 4.30pm and evening as required. The weekend and evening visits are for essential care only. There is no evening service available in Pukekohe, Tuakau and Waiuku districts. Rapid Response Nurses (Pukekohe area only): Service is available 8.00am to 4.30pm Monday to Friday  

Monday to Friday: 8.00am - 7.00pm

Monday to Friday: 8.30am - 5.30pm

Monday to Friday: 8.00am - 4.30pm

Monday to Friday: 8.00am - 4.30pm

Monday to Friday: 8.00am - 4.30pm

Monday to Friday: 8.00am - 4.30pm

• Health Care Assistants

  Undertake activities under the direction of clinicians. More

• Continence Service

  The service will provide a 'one stop shop' approach to continence issues.  Any member of our community over the age of 4 years can be referred to the service.  Referrals are received from General Practitioners, Specialist Services or Practice Nurses as we require specific information in order to make the… More

• Dietitians

  Dietitians are experts in nutrition and can give advice about diets to gain weight as well as diets that help with certain illnesses. More

• District Nurses

  District Nurses provide specialist nursing care and assessment to people within their own environment.… More

• Occupational Therapists

  Occupational Therapists are experts in function. They look at what you do during the day and what might help you to achieve things you are struggling with.… More

• Physiotherapists

  Physiotherapists help people move and participate in life and in their communities, especially when movement and function are threatened by ageing, injury, disability or disease. … More

• Social Workers

  Social Workers can work with individuals, families, whanau and community resources to empower people to make informed choices to promote their quality of life and wellbeing.… More

• Speech Language Therapists

  Speech Therapists are experts in problems with speech and communication.… More

• Resource Nurses

  There is a Community Specialty Nurse, Continence Nurse Specialist, Stomal Therapists, Nurse Practitioners, Wound Care Nurse Specialist and Complex Case Management Team to ensure that you and your whaanau are getting the best care in the community. More

Counselling

End of life care

Home support

• Home equipment
• Home visiting
• Nursing

Injury, illness or disability

• Aids and equipment
• Disability support
• Foot care
• Home support
• Nursing
• Rehabilitation

Older adult / Kaumātua

Wellness / healthy lifestyle

• Healthy eating

Hospitals and cancer treatment centres

• Public hospitals
• Social work

Nursing support services

• Continence
• District nursing
• Stoma
• Wound care

Supportive health

• Nutrition and dietetics
• Occupational therapy
• Physiotherapy
• Social work
• Speech therapy
• Stoma therapy

• Eastern Community Health Team (PDF, 1.6 MB)
  Patient Information - English
• Eastern Community Health Team (PDF, 2.5 MB)
  Patient Information - Chinese
• Eastern Community Health Team (PDF, 6.2 MB)
  Patient Information - Hindi
• Eastern Community Health Team (PDF, 1.3 MB)
  Patient Information - Maaori
• Eastern Community Health Team (PDF, 1.6 MB)
  Patient Information - Samoan
• Eastern Community Health Team (PDF, 1.5 MB)
  Patient Information - Tongan
• Franklin Community Health Team (PDF, 1.6 MB)
  Patient Information - English
• Franklin Community Health Team (PDF, 2.5 MB)
  Patient Information - Chinese
• Franklin Community Health Team (PDF, 5.2 MB)
  Patient Information - Hindi
• Franklin Community Health Team (PDF, 1.3 MB)
  Patient Information - Maaori
• Franklin Community Health Team (PDF, 1.6 MB)
  Patient Information - Samoan
• Franklin Community Health Team (PDF, 1.6 MB)
  Patient Information - Tongan
• Manukau Community Health Team (PDF, 1.6 MB)
  Patient Information - English
• Manukau Community Health Team (PDF, 2.6 MB)
  Patient Information - Chinese
• Manukau Community Health Team (PDF, 5.2 MB)
  Patient Information - Hindi
• Manukau Community Health Team (PDF, 1.3 MB)
  Patient Information - Maaori
• Manukau Community Health Team (PDF, 1.6 MB)
  Patient Information - Samoan
• Manukau Community Health Team (PDF, 1.6 MB)
  Patient Information - Tongan
• Otara / Mangere Community Health Team (PDF, 3.6 MB)
  Patient Information - English
• Otara / Mangere Community Health Team (PDF, 4 MB)
  Patient Information - Chinese
• Otara / Mangere Community Health Team (PDF, 6.9 MB)
  Patient Information - Hindi
• Otara / Mangere Community Health Team (PDF, 3.3 MB)
  Patient Information - Maaori
• Otara / Mangere Community Health Team (PDF, 3.3 MB)
  Patient Information - Samoan
• Otara / Mangere Community Health Team (PDF, 3.2 MB)
  Patient Information - Tongan

Visitor parking is available on the main Middlemore campus: pay and display.
Visitor parking is available on the Western Campus: pay and display.
Community Health Team Māngere/Ōtara have two free parks provided outside the clinic.
Orakau Rd has 90 minute free parking.

Parking at all other bases is free of charge

East Auckland, South Auckland

www.countiesmanukau.health.nz