East Auckland, South Auckland > Public Hospital Services > Counties Manukau Health >

Counties Manukau Health Community Health Service

Public Service, Community, Community Health

Today

Middlemore Hospital

Awhinatia Health, 5/19 Great South Rd, Papakura, Auckland

Pukekohe Hospital

260 Botany Road, Howick, Auckland

10 Waddon Place, Māngere, Auckland

112 Bairds Road, Otara, Auckland

Description

Community Health Service comprises community services provided in the four localities of Counties Manukau Health: Mangere/Otara, Manukau, Eastern and Franklin.

Community Health Service is part of Locality Division that forms part of Intermediary Care Services.  Cover extends from Mangere (excluding Otahuhu) to Mercer across to both coasts.

Community Health Service provided by Counties Manukau Health
Services are based at:

Community Health Team Mangere/Otara

  • Orakau Clinic Building 38, Western Campus, Middlemore Hospital
  • Mangere Clinic Mangere Community Health Centre, Level 1 10 Waddon Place, Mangere
  • Otara Clinic: Te Tomokanga Ki Te Ora, 112 Bairds Road, (Cnr Bairds Rd & Alexander Cres)

- Patient information booklets: English, Maaori, Samoan, Tongan, Hindi and Simplified Chinese

Community Health Team Eastern

- Patient information booklets:  English, Maaori, Samoan, Tongan, Hindi  and Simplified Chinese

Community Health Team Manukau

- Patient information booklets: English, Maaori, Samoan, Tongan, Hindi  and Simplified Chinese

Community Health Team Franklin

- Patient information booklets: English, Maaori, Samoan, Tongan, Hindi  and Simplified Chinese

 

The service is available to people in their own home or at a clinic facility and care is provided based on an assessment of need.

Community Health Service staff have a range of professional, clinical and cultural skills and knowledge.

How do I access this service?

Referral

Send referrals to eFaxReferralsCC@middlemore.co.nz

Referral Expectations

You will be referred to the Community Health Service by your General Practitioner, Practice Nurse, hospital inpatient team or by the outpatient clinic.

What to expect
Your referral will be sent by email to our central referral centre where it will be processed and sent to the appropriate health provider. Some services do have waiting lists and referrals are seen in order of need/risk. If you are placed on a waiting list, you will receive a letter.

The first member of the Community Health Service who visits you will complete a comprehensive general assessment. This may take up to an hour. If another concern is identified they will then refer you on to the appropriate member of the team to assist you with this.

Your care will continue until the situation has been managed or resolved. A letter outlining the care you have received will be sent to your GP on discharge from our care.

While receiving care from us your GP still has the overall management of your care. The Privacy Act and the Code of Health and Disability Services Consumers’ Rights will be explained to you and at times we may need to share information about your progress with other healthcare professionals involved with your care. We provide home based care but there are also clinics available to people who are mobile.

District Nurse services are available 7 days per week. Service in the weekends and public holidays is limited to essential care only as we have reduced staffing levels. The other team members work Monday to Friday.
Most District Nursing visits are conducted between 9am – 2pm. We ask that you remain at home if you are expecting a visit. If you are not going to be home please call to let us know so that we can then visit someone else. If you are not at home for 2 visits we may discharge you back to your GP for ongoing care.

You will usually receive a phone call prior to our visit on the first occasion. Please ensure that dogs are restrained to allow access to your home and that other hazards are identified to the healthcare professional prior to their visit.

Charges

There are no charges for services to public patients if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by the Ministry of Health.  If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.

To check whether you meet the specified eligibility criteria, visit the Ministry of Health website.

For any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.

Hours

District Nurses: Service is available 7 days a week 8.00am - 4.30pm and evening as required. The weekend and evening visits are for essential care only. There is no evening service available in Pukekohe, Tuakau and Waiuku districts. Rapid Response Nurses (Pukekohe area only): Service is available 8.00am to 4.30pm Monday to Friday  

Middlemore Hospital

Monday to Friday: 8.00am - 7.00pm

Awhinatia Health, 5/19 Great South Rd, Papakura, Auckland

Monday to Friday: 8.30am - 5.30pm

Pukekohe Hospital

Monday to Friday: 8.00am - 4.30pm

260 Botany Road, Howick, Auckland

Monday to Friday: 8.00am - 4.30pm

10 Waddon Place, Māngere, Auckland

Monday to Friday: 8.00am - 4.30pm

112 Bairds Road, Otara, Auckland

Monday to Friday: 8.00am - 4.30pm

Services

  • Health Care Assistants

    Undertake activities under the direction of clinicians. More

  • Continence Service

    The service will provide a 'one stop shop' approach to continence issues.  Any member of our community over the age of 4 years can be referred to the service.  Referrals are received from General Practitioners, Specialist Services or Practice Nurses as we require specific information in order to make the… More PDF

  • Dietitians

    Dietitians are experts in nutrition and can give advice about diets to gain weight as well as diets that help with certain illnesses. More

  • District Nurses

    District Nurses provide specialist nursing care and assessment to people within their own environment.… More

  • Occupational Therapists

    Occupational Therapists are experts in function. They look at what you do during the day and what might help you to achieve things you are struggling with.… More

  • Physiotherapists

    Physiotherapists help people move and participate in life and in their communities, especially when movement and function are threatened by ageing, injury, disability or disease. … More

  • Social Workers

    Social Workers can work with individuals, families, whanau and community resources to empower people to make informed choices to promote their quality of life and wellbeing.… More

  • Speech Language Therapists

    Speech Therapists are experts in problems with speech and communication.… More

  • Resource Nurses

    There is a Community Specialty Nurse, Continence Nurse Specialist, Stomal Therapists, Nurse Practitioners, Wound Care Nurse Specialist and Complex Case Management Team to ensure that you and your whaanau are getting the best care in the community. More

Services Provided

Counselling

End of life care

Home support

  • Home equipment
  • Home visiting
  • Nursing

Injury, illness or disability

  • Aids and equipment
  • Disability support
  • Foot care
  • Home support
  • Nursing
  • Rehabilitation

Older adult / Kaumātua

Wellness / healthy lifestyle

  • Healthy eating

Hospitals and cancer treatment centres

  • Public hospitals
  • Social work

Nursing support services

  • Continence
  • District nursing
  • Stoma
  • Wound care

Supportive health

  • Nutrition and dietetics
  • Occupational therapy
  • Physiotherapy
  • Social work
  • Speech therapy
  • Stoma therapy

Document Downloads

Parking

Visitor parking is available on the main Middlemore campus: pay and display.
Visitor parking is available on the Western Campus: pay and display.
Community Health Team Mangere/Otara have two free parks provided outside the clinic.
Orakau Rd has 90 minute free parking.

Parking at all other bases is free of charge

Region

East Auckland, South Auckland

Contact Details

This page was last updated at 11:59AM on July 23, 2021. This information is reviewed and edited by Counties Manukau Health Community Health Service.